customer

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  1. Ib≤In≤Iz

    Nice gift from a grateful elderly customer

    Had a call out late evening this week, an elderly customer had lost all power to his lights in his bungalow. A faulty rcbo was the cause. Had a spare one in the van and didn't bother to charge him. He was retired RAF, really nice chap and was so grateful for what I had done for him. He gave me...
  2. Gavin John Hyde

    issues with customer and cost of parking when on jobs!!!

    Walked out of a job today, customer lives in residents only permit zone in middle of town, I make it clear in the terms and conditions they sign that they will where required provide a permit for duration of works or they cost will be added to invoice. Bath has lots of zones where some are...
  3. Dave OCD

    Customer didn't get his Smart Meter.

    Had a call earlier from a chap I've worked for in the past, his CU [renewed around 12 years ago] and meter is sited in a cupboard under the stairs. The meter fitter was 'on site' and concerned about a buzzing sound in the aforementioned cupboard. He thought it could be dangerous and also thought...
  4. J

    Awkward customer or just me

    I have an awkward customer who moans about everything They had a new kitchen fitted and had a cooker cable 6mm already in so used that for a work top hob and oven. I used one 45amp isolator switch to switch both appliances on both wires from switch in 6mm protected by a 32amp rcbo. Recently...
  5. O

    An interesting customer observation

    I did an EICR a few weeks back that highlighted a number of problems, with a CU change advised. So I went back on Monday, changed the CU and redid the EICR ..... then sent both documents to the client along with my invoice They emailed me today, so I pointed out they diffent - this is their...
  6. T

    Customer service from City Electrical Factors

    Just had a phone call. HELLO! I wait ARE YOU THERE! Who is this? say I I CANT TELL YOU WHO I AM I HAVE A SECRET CRUSH ON YOU Put the phone down Check the internet for who the number is, it is CEF. Call them and someone answers and like me finds it very weird. They say they will ask technical...
  7. littlespark

    Customer hasn't paid. Best course of action?

    Hi. Scottish Self employed leccy, not joined a scheme yet. (NICEIC or Select) so don't have that to back me up. I did a small job for a woman that involved moving a few sockets in her kitchen, wasn't a big job, and no travel involved because I was fitting her inbetween other jobs local to her...
  8. Leader

    What's the most unusual thing a customer ever asked you to turn into a lamp?

    I've just been asked to make two tea tins into table lamps and wondered what weird things you have been asked to convert?
  9. Leesparkykent

    Hours spent pricing and doing customer site meeting....

    Just a bit of a rant really....This one job that is pretty much mine as do all the builders work and the customer has confirmed that I'm doing the job. 6/7 bed house just around the corner from my house. 1st site meeting I Sit down with the customer for 2 hours and went through what ideas they...
  10. Leader

    Customer bought funky light...

    ...but it came with a plug and wants it to be hard wired into the lighting circuit. I haven't come across this before and I'm not sure that it's permissible? Any thoughts? Cheers
  11. Dave301

    Builder let customer down and no electrical certs or compliance certs

    I've been to a job tonight and cut a long story short he's been left without certificates for a new bathroom and CU change. But the company overseeing the inspection from a building regs side won't issue a completion cert without electrical certs and compliance certs. He's asked me if can issue...
  12. D

    Written consent from customer.

    So i relocated a c/u in a garage after customer gave me the green light and said just do it. I made them aware that it would require a full E.I.C.R as well and any issues would have to be rectified following the c/u replacement which they said was fine. I carried out the following - ...
  13. Lou

    Cornwall Electrics

    At Cornwall Electrics we pride ourselves on an efficient and friendly service, and strive to achieve 100% customer satisfaction. We have the knowledge and experience to provide a comprehensive electrical service. We have high standards and offer excellent value for money on every job that we...
  14. N

    Overhead tns

    Hi guys, Went to see a property today. Just wanted to clarify the supply type with you. I believe it's overhead tns but others have told customer it's overhead tt. Could you share your thoughts? There are 3 incoming cables that come from above the house and run down into the suppliers...
  15. leep82

    Main earth and bonding issues

    So today i go to a job to remove 3 x dual sockets, 1 x light switch and 1 x light fitting from a bedroom that the customer is converting into a bathroom, so that the plasterer can get in and make a start. As i will be returning to do the job i took a look at the mains and checked out the...
  16. Ib≤In≤Iz

    Nice gift from a customer

    I was fitting some downlights in a kitchen this week & spotted this in the garage, after the customer paid me he said "you can also take that avo home with you if you like it" Will be very usefull in the future :)
  17. L

    smoke alarms

    Ive got a new extension to wire up. My question is, do I need to encoporate mains fed smoke alarms into both story's of the extension? The customer says it required for the building regs. Thanks guys
  18. M

    Certifying existing works

    Hi, I was called to a job where the customer asked me to undertake an EICR and Boiler safety check (Yes, I am gas safe registered as well). When I arrived I found a fairly new boiler and a 17th ed Split load CU (not AMD 3 standard), I questioned why he wanted it all tested as it was all fairly...
  19. Soulsurfer

    Collingwood ground lights

    Anyone ever put in any of their lights such as the GL016's they look like they're wired in series through the joint boxes but just trying to work out if any old adaptable IP rated boxes could be used rather than buying collingwood own made JB2's or JB4's at a higher cost. Customer had some...
  20. H

    Faulty light, do I charge customer to replace

    Hi, I installed a security light 8mths ago, customer has informed me the light is only partially working. Customer wants a replacement or upgrade and he will pay cost of upgraded fitting. Where do I stand with this regards it being a manufactures Defect and not a fault of my installation...
    • Happygrumpysparks
    • Thread
    • charge customer customers faulty light replace supplied supplier
    • Replies: 31
    • Forum: UK Electrical Forum

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