customers

  1. H

    Having to turn customers away

    Now that GTA 5 is out... Customer - "Can you do blah, blah blah"? Me - "Sorry, far too busy"! :wink:
  2. S

    pricing

    hi, had an electrician do a quote and was just wondering what you guy's charge nowaday's, I will be buying the bit's so just labour, he will be cutting into the grey tail's then to fused switch, take tail's outside to an outside box, swa cable,25meters clipped to a wall to garage, consumer unit...
  3. NDG Elecs

    Intermittent tripping and explaining to customers what to do etc download or summat!

    Hi Lads and Ettes! Sure most of you will have had this situation: intermittent tripping and circuit tests fine when you are there. So you try to explain what the householder should do - i.e. next time it trips make a note of anything you have switched on prior to it tripping....turn off the...
  4. B

    Big Customers

    I have made the big mistake that 75% of my work comes from one company who are a subby for the local council. Work was steady and well to be fair the money was good yet the 60 days terms took some getting on top of.. Well now then i get at least one rewire a month loads of maintenance...
  5. R

    MK 100A Switches

    Got this email today so thought I'd let everyone know incase anyone has fitted one recently Dear Customer, We have identified an issue with the manufacture of a limited number of MK Sentry 100A Switch Disconnectors that could fail and overheat, presenting a potential fire risk. We became...
  6. E

    Lying customers

    Why do customers deliberately hold things from you when it will only make your job longer which then costs them more? Been to a place where the lights keep tripping 4 times now. There is no obvious fault when I get there and test, the IR readings are generally around 70 mega ohm, obviously...
  7. T

    customers always right

    been to a job tonight where cooker circuit blowing fuse. customer is adamant he hasnt caused fault despite fitting new skirting boards and now theres a dead short in circuit. he was coming out with all sorts of excuses such as: socket on cooker switch stopped working first, but cooker was ok...
  8. M

    Adding to a Customers system

    We have been asked to add to a customers system. They have an Anglian 1.9 kW system on the home on the 43p rate. The customer wants to add 4 kW onto his garage. A) Is the 43p rate safe and ring fenced for the 1.9 kW ? B) Will he get 15p on the next 2.1 kW and then 13p for the remainder or...
  9. F

    Irritating Customers

    So I got called to look at installing an electrical cooker and hob to replace the gas one that had been taken out. I went and told the customer it will have to be on its own circuit and wired in 6 mm and it was easy to hide the cables under the floor and you will never tell. But no the customer...
  10. S

    Pricing

    Hi Guys My other half is just starting up and is after a bit of advice on pricing, as an example he did a quote for two outside flood lights on a domestic property with a bit of conduit work and estimating three quarters of a day labour for £190, the customer said it was more than she was...
  11. B

    Solar Edge Guidance and Help for Customers

    Calling Solar Edge installers. Once you've installed an SE System how much training and guidance of the monitoring system do you give to clients.....I am asking because we have a client that emailed us this earlier tonight.... I'm now a month in and still discovering facilities on the...
  12. M

    customer not willing to pay

    Hi everybody, I need some advice. I've done some rewiring work to a cafeteria, where I finished 10 days ago. After completion I send them an invoice - no reply. So after a week I send them few messages and an email asking about a date when they will pay. No replay. I send them another email...
  13. S

    I have got to find these as an added extra for customers

    Sorry if it's been posted before. I'm not totally sure how to include these on the cert though.
  14. G

    Nightmare customer giving me grief

    Recently picked up a contract doing bathroom installs, about 3 weeks ago did a bathroom install in a customers house - installed shower/lights in a new 2 way RCD db blah blah, anyways no main earth, using bond to water 6mm as earthing conductor - no bonding to gas, getting Ze of 43 ohms when...
  15. applemac

    creepy customers

    doing a job today , new kitchen ring,cooker radial, board change to do on monday, any road up this old lady has a son about 6 foot tall with massive clown size feet was a spark once back in the day,didn't do any work in the house though! watching me all day and getting in the way! turn around...
  16. K

    Busybody customers!!

    Finishing off a rewire today, the chap who's house it was LOVES to talk etc etc.. Anyhow, he decide to start nailing down his own floorboards.... I come up the stairs a while later, and can smell gas, he's gone through an old lead pipe, which he swore was dead.. Apparently it was our fault as...
  17. C

    Domestic PV Install - NW UK

    Hi, We have a 7m wide roof by 4m deep and approx. 40degree slope, south facing. Looking at a 4KW system in either Panasonic 250w panels (16 - 8panelsx2rows) or Sunpower 333w panels (12 - 6panelsx2rows). Looking for some quotes on PV install for NW UK, to include supply, fit, scaffold, EPC...
  18. S

    Different Types Of Customers

    Have noticed now by doing lots of jobbing that there are 3 types of customers. One type is really concious and wants the best equipment and peace of mind for safety, the flip side to these customers is that they are really fussy and look over you when you are doing the job and ask so many...
  19. L

    The lack of gratitude shown by customers for doing your job....correctly

    Had a small job today via a building contractor, 4 LV downlights in a bathroom, simple job, customer fine throughout, 3 storey house plus basement, ccu per floor, I explained i was going to fit an RCBO on lighting circuit ect ect, fine no problem. I go into the basement to measure the main Ze...
  20. E

    Website

    Hello there, I am setting up a website as i am styarting house bashing v shortly (NICEIC DI inspection this week) and wondered what info you guys put on yours. (If you have one or need one at all!?) I always think if you get a personal recommendation and then someone can check your website they...

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