Applying for an ECS gold card but missing a certificate

[kyle.spark]

Hey guys,
I'm trying to apply for an ecs card but they bounced it back to me as I'm missing a certificate.

I have a certificate for level 3 2330.
I also have a certificate from Summit Skills for Advanced Level Apprenticeship in electrical installation building and structures.
However they require my nvq level 3 certificate which i have either lost or never received in the first place.
Surely my apprenticeship completion certificate is evidence that i passed my nvq?
I went through city and guilds replacement certificates and all they sent out was replacement 2330 certs which i don't need.
Any help would be greatly appreciated as I dont know the course code of the nvq or who i should be contacting about it.
Cheers

 

[Biggledyboo]

Can you not contact your college or learning provider?

Failing that. I've rang C&G a couple of times in the past when they took an age sending out my certs. They were actually pretty helpful.

 

[Matthew Spence]

Hi, maybe try double checking if the apprenticeship course was a nvq level 3 or just a level 3 because they are not always combined.

I did a c&g 2357 which included an nvq but the ECS lost all my nvq work that I had to send them to get my card. Whole process with them was a nightmare from start to finish.