Customer complaint procedure & form.

[Goody]

Hi, where could I find a template for customer complaint form and details of complaint procedure? :dizzy2:

...and a template for Guarantee Certificate for the work carried out.

Thanks in advance.

 

[truckster]

Is this for your Part P? I use a small notebook with columns, date, customer details,nature of complaint, remedial action.

Pretty useless really for a one man band, they ring up I sort it.

 

[Goody]

Is this for your Part P? I use a small notebook with columns, date, customer details,nature of complaint, remedial action.

Pretty useless really for a one man band, they ring up I sort it.

You are right and I don't see any point in keeping records of complaints & subsequent remedial actions, but the NICEIC stipulates it for the assessment. Thanks