S
SRE
At the end of a very long and successful week why is it one narky customer can spoil everything!
We confirmed 4 jobs and have another 3/4 in the pipeline all our customers are telling us that we're going the extra mile that's why we're getting the business and everything is rosy until Friday afternoon. One of our customers came to have a look at our system and bring their deposit, they spent a bit of time with us, everyone was happy and at 4.15 we re-confirmed our afternoon appointment (had already spoken to them at lunchtime to confirm we would be with them as soon as our customers had left) only managed to get 3 words out before I was told we were rude and discourteous for not turning up on time and then she hung up.
Of course I called back saying I think we must have been cut off - to get another tirade about how unprofessional we were. Now we're booked out until December and didn't want the job but felt we should do the courtesy of at least visiting.
Even now I'm fuming about it and am struggling to remember all the good stuff this week :-(
We confirmed 4 jobs and have another 3/4 in the pipeline all our customers are telling us that we're going the extra mile that's why we're getting the business and everything is rosy until Friday afternoon. One of our customers came to have a look at our system and bring their deposit, they spent a bit of time with us, everyone was happy and at 4.15 we re-confirmed our afternoon appointment (had already spoken to them at lunchtime to confirm we would be with them as soon as our customers had left) only managed to get 3 words out before I was told we were rude and discourteous for not turning up on time and then she hung up.
Of course I called back saying I think we must have been cut off - to get another tirade about how unprofessional we were. Now we're booked out until December and didn't want the job but felt we should do the courtesy of at least visiting.
Even now I'm fuming about it and am struggling to remember all the good stuff this week :-(