Discuss Eicr retrospective problem fault in the Industrial Electrician Talk area at ElectriciansForums.net

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nikmet

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Hi, I carried out an eicr in August 15 (satisfactory)
the property has changed hands and the new owners sparks has altered sockets and lighting.
i have been contacted saying there is a back feed between 2 mcbs at the consumer unit.
as it is 4 months since eicr and and alterations have been made since, the new owner is unhappy and wants to report to scheme provider and for me to sort it out.
where do I stand regarding this ?? it was ok when tested in August.
thanks for advice
 
So nothing has been noticed for 4 months?

In all honesty, the EICR is worthless the minute you walk out the door. All you are testing is the safety of the installation during the time you're there. Unless a fault can be proven to have been there when you tested it, and you've not put a limitation down that it's not been tested, I wouldn't worry about it. Ignore him, or give him a nice goodbye.
 
I told him since other sparks have made alterations there's not much I can do about it,
The house has now been re plastered decorated etc, new carpets, he is putting in a complaint to my scene provider about it, since considerable alterations have been carried out I'm unsure how they will see it?
 
I told him since other sparks have made alterations there's not much I can do about it,
The house has now been re plastered decorated etc, new carpets, he is putting in a complaint to my scene provider about it, since considerable alterations have been carried out I'm unsure how they will see it?

And that matey will be your "defence".

The client sounds like a right chancer!

Will you keep us posted as it may make interesting reading.
 
I told him since other sparks have made alterations there's not much I can do about it,
The house has now been re plastered decorated etc, new carpets, he is putting in a complaint to my scene provider about it, since considerable alterations have been carried out I'm unsure how they will see it?

I can't see any reasonable person holding you accountable, given the scenario you have outlined. Out of interest, what exactly is the problem?
 
I can't see any reasonable person holding you accountable, given the scenario you have outlined. Out of interest, what exactly is the problem?
Not 100% as not physically had chance to check, but I believe they are saying two circuits are in effect linked and both mcb need switching off to isolate, definitely not the case before
 
So perhaps whoever did the electrical work had reason to remove one or more RFC cables from the MCBs, and put them back afterwards mixed up?

Might even be the owner, who doesn't understand the circuits, and having messed up the connections, wants someone to fix it for free!
 
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There was no ring, just 2x radials with joint boxes all over the place feeding various sockets, I'm wondering if he has inadvertently linked them, mistaking for a rfc
 
Could also be the new onwers "electrician" didn't understand the circuits, and spun the owner a tale to get himself off the hook!
 
There is a customer service issue or challenge, and therefore opportunity, in this one, whatever the temptation may be to offer the running jump option.

No good you being happy and customer unhappy or vice versa. So how to get to both happy or Win/win? You have a reputation to protect, a potential new customer and a back lash from a lost customer bad referencing you potentially.

There is an existing and legitimate gap between your previous work and any new electrical work (including fault finding) to protect or maintain, and above posts indicate you have the right to walk away. In the alternative, though, consider offering to help. Price the help in hourly, day or fixed price terms. Identify the problem, price to fix it, and offer to do the work. Not saying you need to discount very much but price to protect good will and go some way to meet the customer.

just a few thoughts to offer an alternative approach, cheers.
 

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