Info for Nic assessment

[Hellmooth]

Hi, does anyone have a link for a customer complaints procedure sheet? Need to download one for my assessment tomorrow.......origanised as always lol!

 

[Risteard]

Hi, does anyone have a link for a customer complaints procedure sheet? Need to download one for my assessment tomorrow.......origanised as always lol!

It's on the NIC website.

 

[Hellmooth]

Ahhh thanks, done my homework as well :smartass2:

 

[Leesparkykent]

Let us know how it goes mate.

 

[Hellmooth]

It's on the NIC website.

How do I find it if I'm not registered?

 

[Hellmooth]

Let us know how it goes mate.

Will do mate!

 

[sparksburnout]

Never mind about that rubbish. Has your missus got him a nice bit of cake baked to have with all the brews? Just tell him you won't be getting any complaints.

 

[andyb]

Try this

View attachment Complaints.pdf

 

[Toneyz]

If you can not find it your own spread sheet wil be ok they are looking for date of compaint record/log of how handled date compleated signed off by Q.S. basicaly that you are dealing in a professional mannor

 

[sparksburnout]

". basicaly that you are dealing in a professional mannor " ??? Sorry couldn't resist it. What's his house got to do with it??

 

[Hellmooth]

All went well, the lady was brilliant, only one cup of coffee and no biscuits lol. Wasn't fussed about the paperwork as much as the testing etc. Assessor was knowledgable and down to earth, living in the real world!

 

[Hellmooth]

The only downside to it all is I left my phone at the last job so now need to head back lol, only 20 mins away though so not the end of the world!

 

[elecyvie]

Well that's because you were so busy listening to everything I said!

 

[HappyHippyDad]

Well done Hellmooth

All went well, the lady was brilliant, only one cup of coffee and no biscuits lol. Wasn't fussed about the paperwork as much as the testing etc. Assessor was knowledgable and down to earth, living in the real world!

 

[sparksburnout]

We have a lady building control officeress round here, she's well genned up I can tell you. Very friendly though. I was going to say red hot but I thought it might get miss-interpreted in this PC age.

 

[Hellmooth]

Well that's because you were so busy listening to everything I said!

Thats very true, knew I'd find you on here :teeth_smile:

Was already going to give you a call with a couple of queries earlier lol!

 

[Hellmooth]

Well done Hellmooth

Thanks mate, appreciated the info!

 

[Hellmooth]

Try this

View attachment 31841

Sorry Andy hadn't seen this yesterday, cheers!

 

[sparkstu]

Well done hellmooth