customer

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  1. 1

    I finished a job months ago , now the customer says somethings not working. Do I charge ?

    So a few months back I fitted an outside socket , the customer has messaged me saying it doesn’t work and I need to come and fix it etc. do I charge ? As it was all working fine when I left. Thanks
  2. S

    Advice needed on customer

    Priced to do kitchen electrics & mains board upgrade for someone a while back, they accepted my price. I explained that the mains needed changed as there was no RCD protection & prior to upgrade I’d carry out an EICR on the installation & if any C1 or C2 observations were made these would need...
  3. Keyur Patel

    Help with a difficult customer!

    Hello there my fellow electrician. Need some advice about a customer who is being very difficult and annoying. I was called out by the customer who got my number from the Niceic website for a fault in his kitchen. Cutting the long story short! His flat was a mess with many non Compliance’s so...
  4. S

    Customer wants to buy the cable

    Supply to outbuilding gym with 10 sockets and 10 downlights, boiler spur and outdoor wall lights Then to a 50amp pool supply 16meters from main cut out to gym and then 9meters from gym to pool I suggested SWA buried 25mm and then a 10mm He has been told 10mm and 6mm
  5. S

    Customer not paying, feel like I’m getting the run around

    Hi all, biting my tongue here! Have recently gone self employed in January, so cashflow is critical right now. I done some work for a lady, agreed an hourly rate which she was happy with as it worked out almost £180 cheaper than job price she had been quoted elsewhere. Originally she wanted 2...
  6. F

    What do you say when you've quoted and the customer says; "that sounds like a lot?"

    Just curious, it doesn't happen to me often with what I charge but on occasion. Explaining what or why the costs are involved with the job never really seems to gain any ground.
  7. L

    Excellent customer service from "Kewtech"

    I have had my 63 plus since new and love the small foot print and ease of use etc. I have experienced a simple issue with an accessory . And the Dealer replaced the first one . Today it failed .But after a quick email to Kewtech .Its been replaced . Nothing major, no one died ! . But good to...
  8. captaincaveman

    Is it ok to tell a customer where to go?

    I've seldom wanted to tell a customer where to go but just got back from doing a quote in Bredbury, Stockport where I very nearly did! The customer was after 3 quotes for a rewire after his consumer unit "blew up" and was replaced by an "NIC" electrician who told him he needed a new rewire and...
  9. I

    Customer not paying

    Anyone got any advice on what to do please? I'm owed nearly £400 for various work for a customer. The work included replacing light fittings and accessories, all of which I supplied. I also, soon after doing this work, did two EICRs for her. To cut a long story short she was very unhappy that...
  10. W

    Connecting 2 3.5kw ovens

    Hey people, i have two 3.5kw ovens to connect, customer has an existing 10mm t and e in situ on a 32 amp breaker, would this be okay in your opinions
  11. A

    Easycert = zero customer service

  12. D

    Customer actually starts sticking his hands inside a live board while chatting to Delroy

    https://www.electriciansforums.net/media/dont-touch-that-hands-on-customer-attempts-insanely-dangerous-diy.19349/ Scroll to about 4.30 minute mark , I honest don’t think I have ever had a custOmer physically stick their hand inside the consumer unit while I’m trying to work delroy Gets all the...
  13. Michaelwgroves

    New Consumer Unit - Fussy Customer - PV future proof

    My next job is to install a new Consumer unit for a really fussy customer.........ME! My goto brand is Hager, but will look at others. I also like Wylex, but typically don't fit for customers because of price. I'm not interested in cheap, but full RCBO installation might be over the top. It...
  14. J

    TPN Armoured Install Customer does not wantto bury the cable

    Hi One day i will be able to contribute a bit more than just asking questions - sorry... A customer of mine has some alterations to an existing installation, where by we will have to install a new 25mm TPN supply from the DNO to a point circa 25m away. The cable run is on private property and...
  15. P

    Electrical danger notification and non paying customer

    OK so I have a customer who won't pay ( claim not to have the money). Its a shop due to open tommrow and its not finished, there are bits missing all over and only a couple of circits temp connected. Should I do a EDN to cover my arse as its not finished or tested.
    • Pud
    • Thread
    • customer danger electrical notification paying
    • Replies: 6
    • Forum: UK Electrical Forum
  16. timhoward

    The customer is always right. Oh....

    I wonder if anyone has some good stories of really easy call-outs made a lot more difficult by the customer's rather fixed views. Here is my starter for ten: A call out for a MCB for ring final circuit tripping. Customer had serious attitude, absolutely convinced it was the kettle causing it...
  17. James

    A shining example of customer service

    https://www.ladbible.com/community/uk-electricians-pay-boy-wage-after-working-in-his-house-for-six-weeks-20210329
  18. Designmen90

    Customer distribution board

    Does anybody read 61439-3 normative? There wrote: "Verification of the cabapility of the CDB (customer DB) to withstand a 16kA fault". Does it means that all CBs (lighting, fridge, climate, oven, etc...) in any houshold DB should be at least 16kA?
  19. M

    Customer want extra sockets and additional wiring points with this fuseboard

    Hi all As stated above see attached photo. Have never seen one of these any certainly doesn't look to have RCD protection so question is how do I comply with regs as am hearing now RCD spurs and sockets are not compliant with regs anymore ( or if they ever were) this would get me around the...
  20. marconi

    Keeping the customer satisfied.......

    View: https://www.youtube.com/watch?v=dVmw_fn_KFo One of my favourite comedians.

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