S
SW1970
Here's a good one...Domestic Customers have rights under the some legislation called "The Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008".
Here's a hypothetical scenario:
Day 1: go and look at a fault, board is ancient and falling apart, quote customer in their home
Day 2: customer accepts quote on email
Day 3: (early) work commences, old board removed
Day 3: (late) new CU not yet installed, customer cancels contract (reason doesn't matter but assume it's not related to performance of contractor)
Customer is allowed to do this under the above legislation because it's within the 7 day cooling off period. However, the law says that Contractor can request payment for any materials provided and costs incurred. So, can bill customer for new board and time spent.
BUT, the old board is off, house is de-energised. What happens next? Should old board be put back, left switched off and with dangerous installation notice? Any thoughts out there on the best way to wrap this one up? Hypothetical example I know but I'm pushing the envelope a little. Compared to door to door salesmen selling homewares we're a little different but unfortunately the same legislation applies.
Thanks!
Here's a hypothetical scenario:
Day 1: go and look at a fault, board is ancient and falling apart, quote customer in their home
Day 2: customer accepts quote on email
Day 3: (early) work commences, old board removed
Day 3: (late) new CU not yet installed, customer cancels contract (reason doesn't matter but assume it's not related to performance of contractor)
Customer is allowed to do this under the above legislation because it's within the 7 day cooling off period. However, the law says that Contractor can request payment for any materials provided and costs incurred. So, can bill customer for new board and time spent.
BUT, the old board is off, house is de-energised. What happens next? Should old board be put back, left switched off and with dangerous installation notice? Any thoughts out there on the best way to wrap this one up? Hypothetical example I know but I'm pushing the envelope a little. Compared to door to door salesmen selling homewares we're a little different but unfortunately the same legislation applies.
Thanks!