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Discuss Customer backed out - contract not signed in the Solar PV Forum area at ElectrciansForums.co.uk.

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  1. SolarCity
    Offline

    SolarCity Electrician's Arms

    Gutted. Arranging to have a scaffold erected on a customers house and he informed me that he had changed his mind - with one day to go!

    We hadn't signed contracts - unfortunately time constraints mean that I can't visit every site to sign contracts at the moment (stupid, I know).

    Anyway, materials bought and nowhere to install them. Very, very annoyed.

    Roll on March 3rd.

    Edit: Just read my emails and we've had another.

    Lesson learnt. All jobs work on contracts now.

    We need a program exposing 'cowboy' customers.
     
    Last edited by a moderator: Feb 23, 2012
  2. lspelectrical
    Offline

    lspelectrical Guest

    Check-A-Customer - Quite a few names to add - Good and Bad!!! Already thought about this one, but it looked like it might be against the law!
     
  3. MorganPVI
    Offline

    MorganPVI Guest

    Silly customer!!! Lost out on a tidy FiT for 25yrs
     
  4. babba
    Offline

    babba Regular EF Member

    Gutted for you, as they say buyers are liars. I hate it when customers do this.
     
  5. SRE
    Offline

    SRE Electrician's Arms

    Location:
    North West
    Have they paid a deposit and did they confirm the sale by email?

    Just a thought but an emailed confirmation and exchange of money - especially if it's now passed the 7 day cooling off period could consitute a legal contract and at least you would be able to keep the deposit.
     
  6. solarsavings
    Offline

    solarsavings Electrician's Arms

    Location:
    Cambridgeshire

    Now you're learning ;-)
     
    • Like Like x 2
  7. Somecamel
    Offline

    Somecamel Solar Guru

    Location:
    East Sussex
    I use electronic contracts which are emailed to the customer, very quick and easy. Be very aware that if you are installing within 7 days that the customer had signed to say that they waive their 7 day cooling off period.

    Electronic contracts are done via echo sign.
     
  8. finchy
    Offline

    finchy Guest

    THis month all my customers signed the 7 day waver as we started them within or just pass 7 days ! probably not best practice ! Feel for you SolarCity....its the customers loss !!
     
  9. SolarCity
    Offline

    SolarCity Electrician's Arms

    All we had was email confirmation that they wanted to proceed. We've had them priced weeks ago so it's a bitter blow that they've pulled out.

    It isn't just the wasted money spent on materials - it's that I could have fitted other people in instead.

    The 7 day cooling off period, in my opinion, is a joke. The only reason it is there is because companies can't behave themselves. All it has done for me is cost me money.

    The 7 day cooling off period certainly isn't compatible with these utterly ludicrous deadlines that we have to work to.
     
    • Like Like x 1
  10. SRE
    Offline

    SRE Electrician's Arms

    Location:
    North West
    Total shambles - I feel for you :-(

    We're struggling with the weather. Tired installers aren't safe installers, no sign of the wind dropping yet!
     
    • Like Like x 1
  11. solarsavings
    Offline

    solarsavings Electrician's Arms

    Location:
    Cambridgeshire
    We had a day off due to some very angry bees in february :eek: feel bad though because we've had the pest controller out to them this afternoon.

    We no longer do emergency work because of the cooling off period and customers in the know knocking tradesman for their hard-earned. We haven't been caught but far too many have. We ain't all bad and they ain't all good.
     
  12. dansk
    Offline

    dansk Electrician's Arms

    Location:
    Bingley
    oh dear, thats annoying, its not happened to me on the PV side, but have had it in the past.

    The wind! glad to be off a 4 story roof today, not much fun and had harness on (must ave been bad)
     
  13. moggy1968
    Offline

    moggy1968 Electrician's Arms

    happened to me on my first job!! Almost finished the company before it began. Fortunately for me my parents bought the panels with a view to putting them on their own property, otherwise that would have been endex.
    I email all my contracts to customers now and ask them to print one off, sign it and return it to me, then I order. All have been happy to do this because of the tight time scales involved.
     
  14. dansk
    Offline

    dansk Electrician's Arms

    Location:
    Bingley
    Ironicly, customer not backed out, but just been told that a quote i did have gone with another installer because they can get "3.5kwp" on the roof - not sure how, i can only get 3kwp on using Sanyo!

    Maybe they want the rain water overshooting the gutter :blush2:
     
  15. moggy1968
    Offline

    moggy1968 Electrician's Arms

    join the long list of people on here who have suffered lost work through other companies offering ridiculously large installations!!
     
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