well you can do some very simply thing like check the electrical meter readings on a daily basis, record these and see if there is a spike, you could do this over the Phone with the customer
then see what they are paying for a KW hour, normal about 13p. ish but it may be cheaper.
but if the customer are well off then look at the energy tracking devices which are out there a couple of hundred quid. these are better as they will record the power consumption and give you an idea if its a steady consumption or a spike at a certain point. These can visual display the Data in graph form for easy of understanding.
if its a steady consumption then get a clamp meter out and check all the circuit to see whats going on and which circuit is using the power.
hope that helps. goggle is a good tool
here a web site which offer some tracking
Tracking Your Energy Use | Home Power Magazine - https://www.homepower.com/articles/home-efficiency/electricity/tracking-your-energy-use
your need to find a 3 phase meter,
I think £4100 is quite a bit, A very rough calculation, if they paying 13p a KW hour ,
then they using something like 31,538 KW Hours ,now if that's a quarter then there about 11,500KW hour a month and about 350KW hours a day. that mean they are using 14KW every hour.!