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9th December 2011- To all MCS Installation Companies
We are well aware of the pressures installation companies will be coming under from customers who believe their certificate won't arrive on time, and that their FIT application will be compromised. That's why we're working hard to minimise the chance of that happening. Over the course of this week, several alterations have been made to the database, which has seen improvements in its performance. The database works, although it's taking longer than it had in the past to actually email out the certificates once they are produced. The database has been successfully providing installers with between 6,000-9,000 each day this week, compared to volumes in the recent past of about 500 per day. Here are some tips that you might wish to be made aware of, to help with the process:
We are well aware of the pressures installation companies will be coming under from customers who believe their certificate won't arrive on time, and that their FIT application will be compromised. That's why we're working hard to minimise the chance of that happening. Over the course of this week, several alterations have been made to the database, which has seen improvements in its performance. The database works, although it's taking longer than it had in the past to actually email out the certificates once they are produced. The database has been successfully providing installers with between 6,000-9,000 each day this week, compared to volumes in the recent past of about 500 per day. Here are some tips that you might wish to be made aware of, to help with the process:
- Once you register an installation, it will appear under 'Administration' as pending, until the certificate is sent to you. It will normally arrive at the email address you provided within two to four hours.
- Once the pending status us lifted and if you still have not received the certificate, double check if the email address supplied is correct. If that is all correct and the certificate is still missing, then contact us. Remember, we can only access the certificate once it has left the 'pending' state.
- If you believe that you have added credits to your account but they do not appear, it may well be that your payment has been delayed for 24 hours by PayPal for review. You can contact PayPal to query this, on 08707 307 191. If you need the credits sooner, try putting a lower value transaction. All the credits will appear eventually, and you always request a refund if you end up with more than you require.
- If you receive an error message saying 'Out of memory', try clearing the cache on your internet browser, as that usually resolves the problem.
- Remember also that if your customer's FIT Licensee (electricity supplier) has said they are not accepting applications right up to the deadline, and that's causing them a problem, you can advise the customer to try another FIT Licensee instead. They are not necessarily obliged to accept the application but it is a route the customer could at least attempt.
- We do not have a say in the PV FIT deadline, and have no information on the appropriateness of any of the rules around registering installations by that date.
- As a reminder, MCS will have more help lines than ever open from 9am to 5pm this Friday, Saturday and Sunday, to support you in any way we can.
