LED lights failing due to poor PQ

[JameZZZ]

I have a problem with LED light fittings failing on a school (newly installed 3 year ago). About 100 fittings have failed now. You would expect the fittings to be of reasonable quaility, the manufacturer is a big UK one (who shall remain nameless). The manufacturer is suggesting it is a power quality issue. This does not seem right to me as it is only 1 type of fittings failing (other models of LED fittings onsite are fine), and none of the IT/AV equipment has any issues. There is a combined type 1/type 2 SPD installed at the origin.

Anyone had anything like this and got any advice?

Thanks.

 

[telectrix]

sounds like the failing LEDs have an issue . hammer the suppliers. return faulty ones under warranty.

 

[suffolkspark]

If they are megaman versofit they had an issue with them which they point blank denied for ages with me...customer service was fob off after fob off, Name and shame....

 

[marconi]

I think you should ask for an explanation/report from them on what specific power quality issue causes their lamps to fail - and publish it on this site so others can scrutinise it. I'd be interested in looking at it.

 

[Octopus]

Best the OP names the devices ...............

As for 100 fittings ............ I'd be getting samples to their technical department and asking for financial compensation for all my wasted time.

 

[ipf]

Did you choose the fittings or were they specified by a designer/architect. If the latter, I would get whoever involved.
Either way, with so many fittings involved, don't let them fob you off with rubbish.... make them prove their point.

 

[Octopus]

I have a problem with LED light fittings failing on a school (newly installed 3 year ago). About 100 fittings have failed now. You would expect the fittings to be of reasonable quaility, the manufacturer is a big UK one (who shall remain nameless). The manufacturer is suggesting it is a power quality issue. This does not seem right to me as it is only 1 type of fittings failing (other models of LED fittings onsite are fine), and none of the IT/AV equipment has any issues. There is a combined type 1/type 2 SPD installed at the origin.

Anyone had anything like this and got any advice?

Thanks.

What ever you do next ......... DO NOT rely on telephone conversations ............ put the issues in writing to them, and if you think you are being fobbed off, ring up reception and ask for the MD's name and get them involved ..............

AND make sure the client knows all about what you are doing and going through ........... its YOUR credibility that is being trashed by suspect products

 

[multimick]

megaman modo were rubbish, lost a good customer through them

 

[The Ghost]

My guess, Eterna.

 

[Yozza19]

I’m going for ansel had no end of problems with recesed exit boxes across a few sites and they Blamed poor power quality

 

[chris gray]

Can’t go wrong with ansell

 

[chris gray]

Regarding the led lights failing, it’s most likely the driver that is failing, if they’re switched via pir it drastically reduces their lifespan

 

[Midwest]

I have now a particular pet hate for 2014 JCC FGLED6's; wonder what type of LED fittings these are exactly.

 

[Squid]

Name and shame and you'll get better advice to speed up a solution.

 

[suffolkspark]

Seems the OP never came back online.. Would have liked to have known the brand

 

[GBDamo]

Just replaced 400 600x600 flat panel LEDs.

Supplier finally agreed they were faulty, approx 5% had developed faults due to localised overheating causing initially flickering then dark spots on the panel.

Had to jump through the PQA hoops first followed by on site installation inspection by supplier before they had to admit to the design fault.

As the supplier has made good the situation , paid for new panels and fitting, naming and shaming seems a little inappropriate.