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Hence the 450Yeah. ITs a pimlico plumbers facsimile.
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Hence the 450Yeah. ITs a pimlico plumbers facsimile.
Hence the 450
Disconnection of supply to the kitchenDo you know the circumstances that prompted the initial call out ?
More fool your client I say, what would you have charged if he had called you £50+?Ok if your interested. There are 2 invoices. The first a call out charged at £125 per hour + Vat. Then the work which was a total of £211 inc RCBO + Vat.
London Plumbers and Property Maintenance Services | aspect.co.uk - http://www.aspect.co.uk
Ok if your interested. There are 2 invoices. The first a call out charged at £125 per hour + Vat. Then the work which was a total of £211 inc RCBO + Vat.
London Plumbers and Property Maintenance Services | aspect.co.uk - http://www.aspect.co.uk
nothing! I look after my customers.More fool your client I say, what would you have charged if he had called you £50+?
Thanks for all your advice! As for complaints procedures, mine is to fly round and fix whatever the problem is! I would have if they'd called me!
Backs up against the wall at the moment as I'm not working due to sick relative. Really could do without some small claims, stress hassle etc. Think I'll point them in the direction of my insurance company and see if they twist it into a faulty equipment problem! Perhaps the insurance company will ask them if they consulted me first at which point they'll have to admit they didn't.
Hopefully they will go away..
how do they no it is faulty ?on what situation do they think it should of tripped.Was work being undertaken by others and when they tested the rcbo it failed to trip in permitted time/or test button failed (we have it sometimes with a major brand ) and they replaced it.If that was the case the fairest you can be is you replace it or get it back so you can get refund and refund the cost of it back to your customer.As long as it was fitted to M.I.how can you be legilly resposable if installed correctly.I have a client who says an RCBO failed in a consumer unit I fitted. They want compensation for the repairs undertaken by another electrician. They never called me first to allow me to rectify the problem.
What rights do they have to compensation does anybody know? I would of happily undertaken the repair myself had they asked.
Thanks
was a RCD test sticker put on the consumer unit ? Did you tell them to test quarterly? ask them when they last pushed the test button (blank look)this is why it has to be done to stop contacts sticking.Also it was a good 18months after installation. Which does point more to equipment failure.
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