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  1. kiwi
    Offline

    kiwi EF Member

    Does anybody know what's happening with Line products. Put an order in with express delivery over a week ago not received any goods, e mailed them no reply. I transferred the money on line so that's out of my account.Tried phoning them goes straight to answer machine have lefts messages no response. Don't know what else to do.
     
  2. Murdoch
    Online

    Murdoch Electrician's Arms

    Location:
    Woking
    Maybe he's on holiday?
     
  3. telectrix
    Online

    telectrix Scouser and Proud of It Trusted Advisor

    Location:
    cheshire/staffordshire
    Business Name:
    Telectrix
    their website says they're out of stock of line enclosures. hope they not gone bust.
     
  4. kiwi
    Offline

    kiwi EF Member

    I hope they've not gone bust too. I ordered some line enclosures, then later website said out of stock so would presume still trading. I keep phoning leaving messages e mailing but no response. Don't know what else to do. Got order confirmation but received nothing since, correspondence or Goods!!!
     
  5. polo1
    Offline

    polo1 Electrician's Arms

    Location:
    Glasgow
    Business Name:
    GW Electrical & Security
    Any members in the London W6 area, who could check this out?
     
  6. soulman
    Offline

    soulman Electrician's Arms

    Location:
    Durham
    Hi, I ordered line enclosures sometime ago & had the same problem. The guy is living abroad, they eventually arrived after a few emails.
     
  7. kiwi
    Offline

    kiwi EF Member

    Thanks for that Soulman, I've not had any replies to emails I must have sent about 4 and lots of telephone calls and ans phone messages. Did you get any replies to e mails and how long did it take to get goods nearly 30 days for me now.
     
  8. Murdoch
    Online

    Murdoch Electrician's Arms

    Location:
    Woking
    Time to swap to Wago?
     
  9. 123
    Offline

    123 Electrician's Arms

    Location:
    East Antrim
    I find the black eggs are much easier to use though, would be a sad time if they are no more
     
    • Like Like x 3
  10. DHES
    Offline

    DHES Regular EF Member

    I think they are having a few troubles as the last order I made was supposed to be with me next day but turned up a week later but missing a couple of bits. I have emailed a few times but no replies. So I have now moved to wago as screwfux had a good deal on them.
    Still prefer the grenades to the wago enclosures.
     
  11. polo1
    Offline

    polo1 Electrician's Arms

    Location:
    Glasgow
    Business Name:
    GW Electrical & Security
    Me too, will be a real shame if they become unavailable - I'm down to my last box!
     
  12. kiwi
    Offline

    kiwi EF Member

    Sad to say it's small claims to get my order money back no response to any e mails or answer phone messages, shame because I like their MF enclosures.
     
  13. Leesparkykent
    Offline

    Leesparkykent You Rock Gmes Staff Member Trusted Advisor

    Location:
    Kent
    not good, hope you didn't spend to much!
     
  14. Murdoch
    Online

    Murdoch Electrician's Arms

    Location:
    Woking
    Did you pay using a credit card?
     
    • Like Like x 1
  15. Andy78
    Offline

    Andy78 Trusted Advisor

    Location:
    Kingston upon Hull
    Sad to hear.... They have a really good product in the enclosures they make. I'm out of them and the wagobox is an awkward clunky substitute.
    Hope all turns out well with this transaction.
     
  16. kiwi
    Offline

    kiwi EF Member

    Didnt use credit card couldn't find it at the time so did bank transfer.Had dealt with them before without any problems, unfortunately the one time I didn't use the card this happens!!!:mad:
     
  17. 123
    Offline

    123 Electrician's Arms

    Location:
    East Antrim
    Forum sponsor Meteor has them in stock still. Perhaps worth asking them if Line are still going as they will be buying more items than me or you. Anyone know who to ask on the forum for Meteor?
     
  18. Sintra
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    Sintra The Innkeeper Staff Member

    Location:
    Belfast/London
  19. stevey1983
    Offline

    stevey1983 Regular EF Member

    Location:
    UK
    My local cef stock these items too
     
  20. shanky887614
    Offline

    shanky887614 Electrician's Arms

    Location:
    Castle Donington
    get a paypal account mate, its the safest way other than via credit card

    yes there is a fee but one quick call solves the issues
     
  21. kiwi
    Offline

    kiwi EF Member

    You're right mate won't be doing transfers again that's for sure.
     
  22. ferg
    Offline

    ferg Electrician's Arms

    Location:
    N.W.Scotland
    I bought some via a transfer a while ago and didn't have any issues.

    Maybe something to do with the holiday period?

    I certainly hope so as I've nearly run out of the enclosures.
     
  23. specs
    Offline

    specs Regular EF Member

    Location:
    NW London
    They seemed to change from paypal to nochex, I have a claim in with nochex, waiting to see if I get a reply from nochex or line products. Maybe wago should buy out the enclosure side of it, as I really like the black eggs.
     
  24. LineProducts
    Offline

    LineProducts Regular EF Member

    Location:
    London
    Hi All
    I have been away (as some of you stated) and have been seriously let down. I sincerely apologize for this!
    I will respond to all queries and other issues directed to LINE this weekend.
    Stock should be available again in a few weeks though I may have to change the stock profile to suit alternate distribution.
    Regards
    Farrel
     
    • Like Like x 1
  25. Murdoch
    Online

    Murdoch Electrician's Arms

    Location:
    Woking
    NOT good enough.

    If we treated our customers like you have treated us, we would loose our customers.
     
    • Like Like x 5
  26. davesparks
    Offline

    davesparks Trusted Advisor

    Location:
    guildford
    Gordon's alive !
     
    • Like Like x 2
  27. shanky887614
    Offline

    shanky887614 Electrician's Arms

    Location:
    Castle Donington
    i have had that before with companies and i now refuse to use them.

    after 2 weeks and no contact i ring my bank/contact paypal about not receiving goods.
     
  28. Simlec
    Offline

    Simlec Electrician's Arms

    Location:
    .
    He has been away, received email today to say they will restock as soon as he can.
    Good because we are nearly out :willy_nilly:
     
  29. NDG Elecs
    Offline

    NDG Elecs Electrician's Arms

    Location:
    Tyne and Wear
    Dear Mr Line, get a damn smartphone and you can check emails on the go!!

    I am glad you are still about as it's a good product though.
     
    • Like Like x 1
  30. Engineer54
    Offline

    Engineer54 Guest

    He may well of been in hospital for all we know, ...not much you can do about that!!
     
  31. shanky887614
    Offline

    shanky887614 Electrician's Arms

    Location:
    Castle Donington
    i dont think that is the problem.

    its more that the website allowed orders and took payment when there was no stock and no mention of the delays etc.

    every website should be like amazon and similar services that doesnt allow purchases/charges if there isnt any stock.


    it would not be difficult to add a db query into the website before purchase to check if there is stock, from there it could either say.
    come back later or place a backorder.

    honestly it would not be difficult
     
  32. geordie
    Offline

    geordie Electrician's Arms

    Business Name:
    North Electrics Ltd
    Dam just ordered a load of wago boxes
     
  33. HandySparks
    Offline

    HandySparks Trusted Advisor

    Location:
    Hampshire
    Business Name:
    Neish Electrical Services
    Nothing wrong with Wago boxes. In fact, possibly easier, as you can fit them after making the joint, rather than having to remember to fit it first.
     
    • Like Like x 1
  34. telectrix
    Online

    telectrix Scouser and Proud of It Trusted Advisor

    Location:
    cheshire/staffordshire
    Business Name:
    Telectrix
    bet you forget the boot on a SWA gland as well.lol.
     
    • Like Like x 5
  35. fog
    Offline

    fog Electrician's Arms

    Line Products

    Hello, has anybody had trouble getting some "line enclosures" junction boxes, my mate calls them grenades. Have visited site
    for electricians by electricians over the last 6 weeks virtually every other day it continually says SOLD OUT.
    Have emailed "Farrel" the owner of the company in January got reply that they should be in stock in mid February, Have emailed since NO reply and NO stock.
    Has anybody else had trouble obtaining, what is a very good junction box???
     
    Last edited: Mar 12, 2015
  36. Delboybully
    Offline

    Delboybully Electrician's Arms

  37. polo1
    Offline

    polo1 Electrician's Arms

    Location:
    Glasgow
    Business Name:
    GW Electrical & Security
    Re: Line Products

    Meteor Electrical are showing stock of the IP rated version, but none of the standard version.
     
  38. Amp David
    Offline

    Amp David Trusted Advisor

    Location:
    Glossop
    Re: Line Products

    Its probably the box of 100 grenades they sent me instead of 10, sent them under.
     
    • Like Like x 1
  39. monkeyelectric
    Offline

    monkeyelectric Electrician's Arms

    Location:
    South Wales
    Anybody know what's happening with line? He just ignores emails and doesn't answer the phone! Its a shame nobody else makes a similar enclosure! Don't like wagoboxes!
     
  40. LeeH
    Offline

    LeeH Insert witty monkey comment here. Electrician's Arms

    Location:
    Lincs
    If you still haven't received your orders/refund he's obviously a crook and would stay well clear.
     
  41. Marvo
    Offline

    Marvo GMES....You absolute beauty. YOU ROCK DUDE!!!! Staff Member

    Location:
    South Africa
    I've merged two very similar threads to keep all relevant info in one place.
     
  42. fog
    Offline

    fog Electrician's Arms

    Hi All, I dont think That "Farrel" is a crook, but i do agree with the previous comments he could of communicated with his customers! They are an excellent product. He has obviously been let down by suppliers/manufacturers and may be need to look for other manufacturers, this has put me off getting used to one product!
     
  43. kiwi
    Offline

    kiwi EF Member

    If he is having problems with the manufacturer then he should communicate rather than ignoring people. He ignored me for 2 months both e mail and telephone messages left on answer machine, and believe me he had plenty of messages he could have acknowledged. Instead of taking my money and ignoring me until he left me with no option, then the courts got in touch with him and how strange he found out how to email!!! If he had sent me an email or answered the phone to me he would never have found himself in the position he did, he obviously thought I would go away!
     
  44. specs
    Offline

    specs Regular EF Member

    Location:
    NW London
    I had a problem with them, in the end I got a refund via 'Nochex' there was really no need for the lack of communication, it just makes matters worse and creates ill feeling. I just hope someone can come up with a replacement for the 'black egg' enclosure as i much prefer them to the 'Wago',
    Maybe Wago could source and supply them , just a thought.
     
  45. soulman
    Offline

    soulman Electrician's Arms

    Location:
    Durham
    Line enclosures

    Hi,

    Has anyone any news on Line enclosures? I now have none left & there is no response to my emails.

    Cheers
     
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