Discuss Samil Warranty over 2 months wait for a replacement. in the Solar PV Forum | Solar Panels Forum area at ElectriciansForums.net

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Anyone else going through this?

I had a warranty claim (finally) accepted mid December but still no sign of a replacement. UK agent has been waiting for stock for months and there's a big list ahead of us.

Poor service.

Edit: At what point are they in breach of their UK/EU warranty obligations does anyone know?
 
Is it CE? After all they are all chinese import aren't they? This is the kind of warranty you must expect if you don't get kit installed with a known respectable manufacturer.
 
Is it CE? After all they are all chinese import aren't they? This is the kind of warranty you must expect if you don't get kit installed with a known respectable manufacturer.

Yes CE marked but there was always a risk of this. They were supplied by the UK's biggest PV wholesaler and a few others at the time but they pulled out of the UK market in 2016 after the big tariff cut.
 
I was under the impression that the UK company had gone bust and it was the UK company that the warranty was held with - news to me that there is any chance of getting a replacement under warranty.
 

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