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  1. sh500
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    sh500 EF Member

    Location:
    London
    Hello all,

    I had a smart meter install date today (both utilities) with npower as the provider.

    The engineer, on a quick inspection of the existing setup said he could not continue as the existing 'tails' coming from the CU have had their outer grey sheath stripped too far back.

    Is it part of regulation that on a double insulated cable, the outer sheath cannot be 'exposed' at all? The tails have been there before I moved in. I can see the ends have been stripped back to identify the polarity.

    I have attached a picture.

    Thanks in advance

    20170717_113818.jpg
     
    Last edited: Jul 17, 2017
  2. Pete999
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    Pete999 Trusted Advisor

    Top Poster Of Month

    Location:
    Northampton
    Jobsworth who knows SFA
     
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  3. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    Looks like a internal meter rather than in a meter box outside.
    I agree in that the tails should be double insulated entering the enclosure (Henley block shown).
    Seems their company protocol is to knock it back if tails are found like this.
     
  4. westward10
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    westward10 In echoed steps I walk across an empty dream. Electrician's Arms

    Location:
    Northamptonshire
    The black insulation should definitely not be exposed and it looks like the red is also to the left.
     
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  5. Pete999
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    Pete999 Trusted Advisor

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    Location:
    Northampton
    He's still a jobsworth.
     
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  6. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    It maybe that he's just complying to his company's protocol in these situations and may have no choice
     
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  7. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    What I find annoying is that he could have sorted that in 5 minutes as part of the job, some people only need the flimsiest of excuses to avoid work. :)
     
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  8. westward10
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    westward10 In echoed steps I walk across an empty dream. Electrician's Arms

    Location:
    Northamptonshire
    I suspect they have a check list to follow and if anything is untoward then walk away. They were probably just following a prescribed method of work.
     
    • Agree Agree x 1
  9. anthonybragg
    Online

    anthonybragg Electrician's Arms

    Location:
    NORTHAMPTON
    Business Name:
    CHARLTEC ELECTRICAL LTD
    It could of been corrected when the new meter was installed.
     
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  10. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    It's the consumers tails so he may not be able to touch them or doesn't want the responsibility incase something happened and he had touched them.
    It's not that uncommon
     
    • Agree Agree x 1
  11. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    Quite possibly it's meter fitting by numbers as many aren't electricians and only have a very basic training in this task - this does not apply to 7029 Dave though !
     
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  12. sh500
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    sh500 EF Member

    Location:
    London
    So he ended by saying I would have to have an electrician to run a new cable (at my cost).

    What would the average cost (London) of having this done? I'd imagine minimum rate x1?
     
  13. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    By the look of it just needs re-terminated properly rather than new cables.
    Hard to say without seeing the whole picture
     
  14. Strima
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    Strima Electrician's Arms

    Location:
    St Neots
    Have you got a picture showing more of the area, mainly the suppliers head and meter etc?
     
    • Agree Agree x 1
  15. westward10
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    westward10 In echoed steps I walk across an empty dream. Electrician's Arms

    Location:
    Northamptonshire
    The right side maybe a bit short.
     
  16. sh500
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    sh500 EF Member

    Location:
    London
    Sorry, I should have put up a wider angle picture. Attached now.

    20170717_114042.jpg
     
  17. Murdoch
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    Murdoch Electrician's Arms

    Location:
    Woking
    This is daft to say the least.

    Getting a dno or supplier to upgrade old cloth covered tusks is hard enough ...
     
  18. westward10
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    westward10 In echoed steps I walk across an empty dream. Electrician's Arms

    Location:
    Northamptonshire
    The left side can be reconnected but the right side will probably need replacing and you may as well do both. Less than an hours work and no more than £10 to £15 parts.
     
  19. Pete999
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    Pete999 Trusted Advisor

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    Northampton
    Agree:tongue:
     
  20. sh500
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    sh500 EF Member

    Location:
    London
    As this engineer was sent on behalf of npower, I have a slim chance of them doing it. I had an online chat with one of their reps. They said, 'if that's what the engineer said, then that would be the case'.

    As smart meters aren't (yet) compulsory, I can't argue out of pocket expenses (!)
     
  21. Pete999
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    Pete999 Trusted Advisor

    Top Poster Of Month

    Location:
    Northampton
    Just goes to show the namby pamby PC H&S Carp we have to put up with today, I had VA around yesterday, and they couldn't do the job because they aren't allowed to move furniture, lift carpets etc incase they hurt themselves, and this bloke was an ex squady, just remember this when you go into Mrs Smiths house to put a socket in, sorry Luv cant do this work because I have to move your Sofa, the mind boggles, that reminds me I have to move my Sofa tomorrow because my Son is going to rewire my phone, and I'm 71, pussies,
     
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  22. westward10
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    westward10 In echoed steps I walk across an empty dream. Electrician's Arms

    Location:
    Northamptonshire
    Way of the world now Pete, need to fill out a risk assessment to have a leak.
     
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  23. sh500
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    sh500 EF Member

    Location:
    London
    Thank you all for the replies.
     
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  24. sparks55
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    sparks55 Regular EF Member

    Location:
    Cranbrook Kent
    Doesn't stop them installing meters with 10mm tails or fabric covered !!
    Went to look at a job the other day with a metal service head marked 30A and a smart meter fitted
     
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  25. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    The rules of what is or isn't adequate for the fitting to go ahead probably varies between suppliers, another area where standards vary enormously unfortunately.
     
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  26. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    They must be old, I didn't even know tusks were a conductor, must be bloody hard to bend as well ! :D
     
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  27. Murdoch
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    Murdoch Electrician's Arms

    Location:
    Woking
    all I can say is blxxdy predictive text
     
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  28. Rpa07
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    Rpa07 2000 posts - only 46379 behind Telectrix! Electrician's Arms

    Location:
    Bristol
    Business Name:
    Ebenezer electrical
    I thought that was a nickname because they look like curved tusks! What did you mean @Murdoch@Murdoch?
     
  29. telectrix
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    telectrix Scouser and Proud of It Trusted Advisor

    Location:
    cheshire/staffordshire
    Business Name:
    Telectrix
    no need for new tails. a few inches of appropriately sized heat shrink will fix.
     
  30. HandySparks
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    HandySparks Trusted Advisor

    Location:
    Hampshire
    Business Name:
    Neish Electrical Services
    I'd be inclined to ditch the Henley block.
     
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  31. PEG
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    PEG Trusted Advisor

    Location:
    Manchester
    ...Only two comments... The replacement of tails,is made all the easier,because you have a nice picture of the pre-cut seal....
    Other point,is why on earth do you want Smart meters? :)
     
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  32. Des 56
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    Des 56 Trusted Advisor

    Location:
    Gliese 581C
    It would interest me to know the reason why:confused:

    "Asking" to have a smart meter installed ?:eek:
     
  33. Pat H
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    Pat H Don't ask, get an Electrician in.

    Location:
    Ware Herts
    Business Name:
    Sparks of Intelligence
    Dump the Henley block and run new tails in direct.
     
  34. HandySparks
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    HandySparks Trusted Advisor

    Location:
    Hampshire
    Business Name:
    Neish Electrical Services
    See post #30. ;)
     
  35. Pat H
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    Pat H Don't ask, get an Electrician in.

    Location:
    Ware Herts
    Business Name:
    Sparks of Intelligence
    Ah just seen you'd suggested that on the previous page.
     
  36. Risteard
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    Risteard Electrician's Arms

    Location:
    Derry, Ireland
    Business Name:
    Walsh Electrical Services
    It's about time they pointed out that non-sheathed cables outside of containment or an enclosure is lacking mechanical protection and is unsafe and prohibited. Not a jobsworth in my eyes.
     
  37. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    No he made a valid point but why not just get on with the job and rectify the issue at the same time, just for the sake of 10 more minutes.
     
  38. Risteard
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    Risteard Electrician's Arms

    Location:
    Derry, Ireland
    Business Name:
    Walsh Electrical Services
    As suggested by others, probably an issue of liability. His employer probably does not wish to get involved with customers' wiring.
     
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  39. davesparks
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    davesparks Trusted Advisor

    Location:
    guildford
    I would imagine it would be because they are not qualified or insured to do the job, they probably don't have the necessary tools to do it correctly either.
    Plus it could of course snowball into a much bigger job, at what point should they stop and advise calling an electrician?
     
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  40. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    Yes fair enough, it's just frustrating though. Just this minute had a call from a customer who's changing from oil to gas c/h and the plumber has told him that I'll need to put in an earth rod for the gas pipe ! TNCS earthing there and the gas service pipe will be plastic. The saying 'A little knowledge is dangerous' is so true.
     
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  41. 7029 dave
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    7029 dave Trusted Advisor

    Location:
    bedfordshire
    He has just binned the job. lol He is allowed to work on them blocks, just reterm them. It's part of the job.
     
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  42. Dave OCD
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    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    Ah I was hoping you'd clarify this one Dave, I thought that might be the case. So basically he's a lazy git ?:D
     
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  43. stevels4
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    stevels4 New EF Member

    Location:
    East Midlands
    Remove Henley block and replace with a 2 pole isolator, remake tail ends and connect to isolator, seal up incoming cover and fit plastic seal to load cover.
     
    • Dumb Dumb x 1
  44. Eckaslike
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    Eckaslike Active EF Member

    Why are you having a (SMART METER) fitted anyway, their a ripoff.
     
    • Bad Spelling Bad Spelling x 2
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