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S

sh500

Hello all,

I had a smart meter install date today (both utilities) with npower as the provider.

The engineer, on a quick inspection of the existing setup said he could not continue as the existing 'tails' coming from the CU have had their outer grey sheath stripped too far back.

Is it part of regulation that on a double insulated cable, the outer sheath cannot be 'exposed' at all? The tails have been there before I moved in. I can see the ends have been stripped back to identify the polarity.

I have attached a picture.

Thanks in advance

Smart meter install assessment failed. 20170717_113818 - EletriciansForums.net
 
Last edited by a moderator:
Looks like a internal meter rather than in a meter box outside.
I agree in that the tails should be double insulated entering the enclosure (Henley block shown).
Seems their company protocol is to knock it back if tails are found like this.
 
I suspect they have a check list to follow and if anything is untoward then walk away. They were probably just following a prescribed method of work.
 
It's the consumers tails so he may not be able to touch them or doesn't want the responsibility incase something happened and he had touched them.
It's not that uncommon
 
So he ended by saying I would have to have an electrician to run a new cable (at my cost).

What would the average cost (London) of having this done? I'd imagine minimum rate x1?
 
So he ended by saying I would have to have an electrician to run a new cable (at my cost).

What would the average cost (London) of having this done? I'd imagine minimum rate x1?
By the look of it just needs re-terminated properly rather than new cables.
Hard to say without seeing the whole picture
 
Have you got a picture showing more of the area, mainly the suppliers head and meter etc?
 
The left side can be reconnected but the right side will probably need replacing and you may as well do both. Less than an hours work and no more than £10 to £15 parts.
 
As this engineer was sent on behalf of npower, I have a slim chance of them doing it. I had an online chat with one of their reps. They said, 'if that's what the engineer said, then that would be the case'.

As smart meters aren't (yet) compulsory, I can't argue out of pocket expenses (!)
 

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