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  1. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Looking for some advice as I know you guys are usually honest and realistic :)

    We Purchased a 2013 Mazda cx5 2.2 diesel from a local dealership in august 2016. 2 weeks ago it broke down with an engine oil pressure light. Cut a very long winded story short, dealership have washed their hands with it (3 weeks out of warranty) and we’ve been told from 2 garages it needs an engine strip down and rebuild because there is swarf in the oil. If you google mazda cx5 engine cam swarf you’ll read about this common fault.


    Anyhow we have had no luck from our finance company or dealership who have been nothing but rude and unhelpful and so we have decided to get the engine reconditioned from a company we found online and trade the car in for a new car (new car company has agreed to clear the finance on the mazda) New car is ordered and the mazda is booked in for repair, Happy days.


    However the repair company have phoned today to say “sorry but we got the wrong engine information from you and it will in fact be £3400 to repair rather than the quoted £2600”


    We was hoping to pay via credit card as this is at least some reassurance if anything goes wrong, however they also said they only accept bank transfer or cash. We are not doing that, it doesn’t seem very legit for a company to only accept those methods of payments.


    So we are now looking elsewhere, I’ve found another company in Birmingham to do the work for a price similar to £2600 but the company name “MACC UK LTD” doesn’t bring up much information, however they do accept credit card.


    It’s been such a hard 2 weeks or so. My partners been in tears, we are having to car share and ask for lifts for school run etc we can’t afford a hire car.


    What advice would you give? What would you do in our situation?


    Thanks
     
  2. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Was the dealership an independent or a Mazda one?
     
  3. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    independent
     
  4. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    I was wondering if the franchise could be leaned on by Mazda, so that's out the window. So the fault appeared after the warranty expired?

    To be honest, I faced a £3000 repair bill for one of my cars a few years ago, so £3400 isn't extortionate. I would go with a repairer you have confidence in. Have you thought about selling the car as is?

    Could try CAB, but as the warranty has expired, don't think you'll get anywhere with it, sorry to say. What about asking the franchise doing the repair with some sort of deal.
     
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  5. Wilko
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    Wilko Electrician's Arms

    Location:
    Berkshire
    Business Name:
    Wilko Electrics
    Sorry to hear of your troubles...

    If they only want cash and jam up the price on you then sorry to say those are not good signs. Are you happy they will do a good job? Are there any references? Can you get advice from AA (or similar) ?

    As Midwest says, I'd try to get the new car company to eat your old car as is. That way you would have a fixed price and a fixed outcome.
     
  6. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
  7. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Yeh Midwest, in fact if you look in that forum you'll see my posts about our car
     
  8. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Arrgh I see. See that they are not even considering buying as is?

    So your only option is get the car fixed and then bought by the 'new car company', have you asked them if they will buy as is, or don't you want to mention that to them?

    If the only way to get it fixed and sold, I would find a local reputable workshop and get it fixed. Once you've sold it to the 'new car company', it's someone else's problem (sorry to say that).
     
  9. not_today
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    not_today Regular EF Member

    Regardless of it being out of warranty ... If the vehicle has been maintained and it is a known fault ... I would not stop pestering Mazda and the franchise until they sorted it ...
     
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  10. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Worth a try, but don't count your chickens. Apparently down to using the wrong oil o_O
     
  11. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    There's 1 service that wasn't at Mazda so they say it's not had a full Mazda service history and also it's out of standard Mazda warranty and no one took out any extended warranty.

    Believe me we have tried. Phoned Mazda so many times and fed up of phoning warranty. They never ring back and they never want to help.
     
  12. Richard Burns
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    Richard Burns Trusted Advisor

    Location:
    Cambridgeshire
    Business Name:
    Richard Burns
    This is one of life's little joys, just in place to make your life harder.:(
    I would say that you have done all you can at the moment and you are progressing toward a resolution.
    Certainly the price increase company is not worth dealing with; stay with the second company so long as you can reliably get the repair done.
    Once the repair is complete then you can finalise the replacement car and then try and forget about the past problems.
    Because you have already tried Mazda it does seem there is little forward progress, however I would still be pursuing it with Mazda perhaps by letter to allow you to list out the omissions and faults and state what response you are expecting.
    If there is a known fault on the car then would this not fall under the not fit for purpose category to allow you to reclaim costs at least.
    I wish you luck and I would say that you must try not to let this get you down too much, it is a car, even though it has caused major problems try and put it into the closed file of "life's hells".
     
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  13. rolyberkin
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    rolyberkin Electrician's Arms

    Location:
    Chelmsford
    Do you not have a decent local independent garage or engineering shop you could have the work done with taking it away from Mazda? Touch wood I have never had a major issue with a car but would not be taking it into a Mazda dealer but opting for a trusted and recommended local repairer, with new cars out of warrantly I take mine to a local VW/Audi specialist as I trust them more. I agree that sometimes it is best just to bite the bullet get it done and then get rid of it. Will the Mazda garage put in writing that the cause of the fault is the previous garage using fully synthetic rather than semi synth oil, if they will and state this is what has caused the problem then that is where your claim lies, do you have legal expenses insurance, if so get advice on this aspect? Unfortunately a few hours out of warranty is enough for them to wriggle.
     
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  14. ruston
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    ruston Trusted Advisor

    Location:
    Northumberland
    You are correct, for a car of that age , and the retail value ,that is an unreasonable time to have had a major failure . It could be successfully argued that it is not fit for purpose.
    Take it up with trading standards , the garage will not want them involved.
     
  15. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Spoke with trading standards and the legal advice line from the caravan club which we are members, they've all said the same thing, we need to go through the finance company. The problem is the finance company won't do anything because it's over 6 months, unless we get a mechanical inspection done and it's proven the fault was on the car at the time of purchase. It's £200 for this report and it's impossible to prove the fault was there when we purchased the car
     
  16. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Common chaps, think OP has done all they can, just seek solace here. might just need to bite the bullet and move on. :(
     
  17. hightower
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    hightower Electrician's Arms

    Location:
    Durham
    I have a mate works at a garage and he's explicitly said never buy a Ssang Yong, a Dacia, or a Mazda.

    We just went through a large repair of the wife's car. I'm pally with the local mechanic so he gave us a little Clio to use for the 12 weeks it was in for. However, as an idea, why not go and buy a little run around - something with a years MOT for a couple hundred quid. Get the insurance temporarily changed and pay for the tax monthly. That way you're back to two sets of wheels for a few hundred quid, it'll help take the pressure off getting the Mazda fixed allowing you to take your time in getting it right. Then when it's all sorted you'll likely sell the run around for a similar price to what you paid for it.
     
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  18. ruston
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    ruston Trusted Advisor

    Location:
    Northumberland
    That's good advice. You cannot go wrong with an old Skoda diesel , they are virtually bullet proof.
    My mate runs them as taxis , most of them have in excess of 250000 miles on them.
    One reached just short of a million before it was taken out of service, too old for continued service.
    One of the lads bought it and it is still going strong
     
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    Last edited: Apr 20, 2017
  19. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    We may have a little Peugeot we can use for free but iv got to fix it first. Shouldn't be too much of a problem, I'm fairly comfortable with basic car mechanics.

    Gonna pass on the macc company as they have been messing us about.

    We have found a engine reconditioner garage called c & f engines in bedforshire. They have quoted a good price and seem abit more registered (actual website, Facebook page and some reviews) although they have said they can't take card payments at the mo because they are changing systems. Not sure what to do there really
     
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  20. ruston
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    ruston Trusted Advisor

    Location:
    Northumberland
    Good luck to you mate . If you need any advice on fixing the little Peugeot . I know my way around vehicle repairs to a professional level. I will be glad to help you.
     
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  21. Wilko
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    Wilko Electrician's Arms

    Location:
    Berkshire
    Business Name:
    Wilko Electrics
    Can you drop by their workshop and see what goes on?
     
  22. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Thanks Ruston and Thankyou everyone for the help and advice
     
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  23. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    So here's an update. It's gone from bad to very bad to disastrous. We got the car booked in with an engine specialist. They have taken the engine apart and booked for an AA engineer to come and inspect the car so he can give a report to AA for our warranty.

    Cams warm, injectors failed, twin turbo damaged beyond repair.

    AA have just phoned.
    They said they will not cover a penny because there was a carbon build up which was part of the problem. I cannot believe such a random clause Is in the policy (AA says it's in the terms and conditions)

    All we did was honestly buy a car and drive just over 4000 miles and now we are here.

    We are in absolute disarray here. The garage are quoting nearly £4000 and we just don't know what to do now. We are going to have to pay it but god knows how.
     
  24. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Bit confused. You are having the car repaired. The warranty offered by the AA, did that come with the original car purchase? The single non Mazda approved service, was that prior to you purchasing the car?
     
  25. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    we purchased AA warranty as part of the deal with the car from the dealer. Yes the non mazda service was prior to us purchasing the car
     
  26. Pete999
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    Pete999 Trusted Advisor

    Location:
    Northampton
    Go back and have it out with the dealer, trading standards, is another option
     
  27. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Tried that. Dealer didn't want to know. Out side warranty
     
  28. Pete999
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    Pete999 Trusted Advisor

    Location:
    Northampton
    How much did the warranty cost you?
     
  29. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
  30. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Aa gold warranty
     
  31. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    Confused again. The AA warranty, is that still current, or is that the one that is or was outside the warranty period?
     
  32. gazdkw82
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    gazdkw82 Trainee Trainee Access

    Location:
    leicester
    Outside of the 6 month warranty from dealership

    Still got an active warranty policy with AA but they won't cover the engine/turbo repairs because carbon from the dpf was part of the cause. It's true carbon was part of the problem but it is due to a known fault with this particular Mazda CX-5. There is no way we could have prevented this from happening
     
  33. Midwest
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    Midwest Electrician's Arms

    Location:
    Oxfordshire
    I know you've been to CAB, but with a 4k bill, I would consider going to a solicitor for an initial consultation. Consultation with your MP, and the Daily Mail have a columnist who does a weekly blog on money matters.
     
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  34. ruston
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    ruston Trusted Advisor

    Location:
    Northumberland
    I agree, don't be fobbed off . some bad press may get you results . They don't like it up em Mr M...
     
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