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I have a customer with a bg smart meter. The meter has £16 credit but no power coming out of meter to consumer unit. Anyone had issues like this? Trying to get to speak to a bg advisor is a nightmare. Help please
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I have had the same and again BG were atrocious in terms of customer support. They said they would come out within ten working days i.e. a couple of weeks. I had established that there was voltage/live to the meter and not beyond but of course they would not accept a qualified electricians statement and required their own proof. This happened when the cut-out was changed and power removed from the smart meter. Now I know if you look through threads that it is tin foil hat theory that there is an auto switch that turns off when tampering with the cut-out/supply to meter this happened in this case. I called the DNO instead and said there is no supply to the property and cunningly got them to deal with BG. BG reiterated two weeks to replace meter. Result??? observe and wonder!View attachment 48665
Hence I got the DNO in the big boys as clearly I did not have the standing to be effective in this situation they phoned them. And I must take my hat to them they were absolutely brilliant! And what was really good was that the DNO man pointed out that this was going to cost BG a lot of money for them attending and re-attending to put in fuse etc. Love it!for calls to customer service?!!!!
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