I have had the same and again BG were atrocious in terms of customer support. They said they would come out within ten working days i.e. a couple of weeks. I had established that there was voltage/live to the meter and not beyond but of course they would not accept a qualified electricians statement and required their own proof. This happened when the cut-out was changed and power removed from the smart meter. Now I know if you look through threads that it is tin foil hat theory that there is an auto switch that turns off when tampering with the cut-out/supply to meter this happened in this case. I called the DNO instead and said there is no supply to the property and cunningly got them to deal with BG. BG reiterated two weeks to replace meter. Result??? observe and wonder!
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