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Hi all. Up until this year I always sent my meter off to the manufacturers to be calibrated. This year I decided to use a certain Part P bodies own calibration department to carry out the calibration (huge mistake!). Let me give you a list of the facts as I see it:
1. Meter was sent to be calibrated.
2. A issue was found with the meter and a small repair was carried out. I was informed that the R2 values were slightly higher than normal and would be rectified.
3. Upon receiving the meter back I discovered there was an issue when conducting PSC readings (all readings obtained where >19.99kA).
4. The meter was returned to be checked and the meter had to be sent back to Kewtech - to be honest I am not entirely sure what work was done to the meter at this point.
5. Meter was returned to me and was now working fine.
6. Fast forward approx 3 1/2 months, went to carry out EICR on property to discover that all Ze and Zs values obtained no matter were I tested were 0.00 (impossible). After checking batteries, leads etc I determined it had to be the meter.
7. After an angry call to company, they agreed that they would collect meter and check it out. After they had checked the meter to verify the issue the meter was then sent to the manufacturers for repair and I would get it back soon.
8. A day later I get an email accusing me of dropping the meter and I would have to pay another £200 + VAT to have it repaired.
"Upon assessing the meter Kewtech have assured us the only way the components can come off the PCB and rip off the pads that they’re soldered onto, is by a substantial knock or drop. That is their assessment, not ours"
The problem is I am adamant that I have not dropped the meter and it's difficult for me to prove whether it was damaged in transit or by themselves.
In the meantime I have actually purchased a new meter because I can't risk having to pull off jobs due to a faulty meter in future as I already down approx 2 days money if not more and don't want to lose more money and look unprofessional in front of clients.
Do you think this is worth pursuing through the courts i.e. do I have a case? My head says just to leave it and put it down to lesson learned and move on but my heart says they need to pay for the repair of the meter and cover any loses incurred.
Thanks in advance.
Ben
1. Meter was sent to be calibrated.
2. A issue was found with the meter and a small repair was carried out. I was informed that the R2 values were slightly higher than normal and would be rectified.
3. Upon receiving the meter back I discovered there was an issue when conducting PSC readings (all readings obtained where >19.99kA).
4. The meter was returned to be checked and the meter had to be sent back to Kewtech - to be honest I am not entirely sure what work was done to the meter at this point.
5. Meter was returned to me and was now working fine.
6. Fast forward approx 3 1/2 months, went to carry out EICR on property to discover that all Ze and Zs values obtained no matter were I tested were 0.00 (impossible). After checking batteries, leads etc I determined it had to be the meter.
7. After an angry call to company, they agreed that they would collect meter and check it out. After they had checked the meter to verify the issue the meter was then sent to the manufacturers for repair and I would get it back soon.
8. A day later I get an email accusing me of dropping the meter and I would have to pay another £200 + VAT to have it repaired.
"Upon assessing the meter Kewtech have assured us the only way the components can come off the PCB and rip off the pads that they’re soldered onto, is by a substantial knock or drop. That is their assessment, not ours"
The problem is I am adamant that I have not dropped the meter and it's difficult for me to prove whether it was damaged in transit or by themselves.
In the meantime I have actually purchased a new meter because I can't risk having to pull off jobs due to a faulty meter in future as I already down approx 2 days money if not more and don't want to lose more money and look unprofessional in front of clients.
Do you think this is worth pursuing through the courts i.e. do I have a case? My head says just to leave it and put it down to lesson learned and move on but my heart says they need to pay for the repair of the meter and cover any loses incurred.
Thanks in advance.
Ben