I didn't design the cct Julie so none of that is down to me or part of the issue. Any number of faults could occur in an air con unit, its not just a motor.
Agree, but if you are doing an EICR then you need to go over the design in terms of checking compatibility of the protective devices to the cable size, Zs etc.
Of course there could be many faults within the air-con unit, but unless you have the full diagram etc, you can't assess it. Are you doing an EICR on the electrical system or the inner workings of all electrical and electronic equipment on-site?
Air con units are designed with various protections internally for each area, electronics, motor, etc. you would really have to have all the details of the design in order to assess this!