MCS broke

[SRE]

Straight on and sorted out a mistake I made on Monday, certificate through instantly

 

[SolarCity]

Yup, did mine an hour ago. Took me two attempts but got there in the end. Certificate is pending.

 

[micky123]

been up 48 hours now trying to log on to the mcs now told by customers to take pv down bin and give them money back its goin to be a good xmas

 

[lspelectrical]

If you have carried out everything correctly and install is complete, I would speak to REAL. There is no reason why you cannot generate the mcs cert and get it accepted by FIT supplier within the time left. Why are they asking you to take pv down?

 

[micky123]

customers are wanting them out and money back because they will not get feed in rate

 

[lspelectrical]

Like I said there is still a very good possibility that they will get feed in rate. Why do they believe they wont? Did you promise them feed in rate? Have you registered any installs with the MCS yet? If you have and you are still not able to log on - email MCS with details of install and ask them to call you. Do you know who the customer's chosen FIT provider is? Is it the same as their energy supplier? There is still plenty of time to get an MCS certificate and send FIT application by "Special Delivery" to FIT provider. Sorry lots of questions, but trying to help. My customers are emailing and sending FIT applications today, and we have been assured by providers that all is well. Don't return money or remove installation until deadline passed unless you have a Plan B for their use.

 

[solarsavings]

If you have a signed contract with them tell them to **** off. It's not your fault the whole system has gone to pot. In any event there is still time(just) to get their paperwork in.

 

[lspelectrical]

Just a thought - GoodEnergy (a FIT provider) will accept applications from anybody and are staying open all weekend to oblige. Google them. Good customer service.

 

[lspelectrical]

If you have a signed contract with them tell them to **** off. It's not your fault the whole system has gone to pot.

I wouldn't recommend that course of action!!:frown2: They just need reassuring - ask them to bear with you and offer to come to some arrangement if all fails. (It has to be better to reduce the price, rather than rip the whole lot down and be left with panels with serial numbers that have been used on a different install). Assuming that they chose you as their installer for some reason other than price alone, you must be able to calm them down in some way. Keep trying with MCS; keep phoning them on redial - I have always managed to get through in the end and don't forget to email as well. And phone REAL as well and ask for advice. Don't get adversarial at this point in time - it won't be worth it. One other thing, try completely closing your browser, clear your cache and try to log in again. FIT providers have told our customers that they are not necessarily insisting on the MCS certificate being attached/enclosed with the application, but only need the certificate number. If you are able to register the install and it takes time for the actual certificate to be e-mailed, make sure you make a note of the cert number whilst it is pending, by looking at the administration tab at top, then phone FIT provider and ask for advice - make sure they confirm advice with email. Hope this works out for you. Keep a clear head and breath deeply!!

 

[solarcat]

Didn't let me even log in yesterday during daytime, managed to use it at night

 

[andypipe]

The lads have just finnished commissioning our last install. Just got to try to get the MCS cert and then send off fit form. Wish me luck

 

[solariss]

Now been trying for 48 hrs, trying every thing we can to get to page , refreshing, going from differnt page to login page. Nothing works.

 

[solarsavings]

Try clearing the cache on your puter or use a different browser. Failing that, persevere it does eventually let you in

 

[FIT-PV]

Finally a moment of Glory....... Registered the last remaining 4 in one go!... now just waiting for pending certs... I can sleep at night tonight

 

[mrs]

I couldn't even get to log in page using internet explorer, but tried chrome instead, and although slow I did get logged in. However first run gave me only solar thermal panels - listed under PV, and second try had jammed up.

 

[lspelectrical]

I haven't had too many problems BUT I've been using Firefox and not Internet Explorer - just thought worth mentioning.

 

[andypipe]

Just registered my last one. Happy days

 

[solariss]

Never used firefox will give it a try

 

[solarsavings]

FF is my browser of choice but it didn't help yesterday so I tried chrome and IE8 but to no avail. At the risk of stating the obvious. It works when it works.

 

[solariss]

so far spoke with MP, spoke with Gemserv, DEC and email to Hugne and Cameron what good it will do but breaks up the the mundane side of this at least