Pre Payment meter at fault?

[leeuk]

Hi hope someone can give me some advice on what to do
I think I'm being overcharged according to my supplier
I'm using 6300 KWH a year costing me around £60 a month on electric

I have no electric heaters on its all gas no electric shower
all i have running is my pc 24/7 and tv on most hours i live in a one bed flat

I moved in 2008 and its been going on years I went out yesterday the only thing on was the Fridge and bt router it said i used 2.5kwh

here is a video of the meter

Can someone tell me how old this meter is

 

[James]

I’m having a problem with Scotish Power myself.
Was with EON paying £72 per month and I did one of those compare the market/Uswitch things and SP came up as £58 per month.
Went up to £59 per month after about 4 months, let that slide.
Now they say I’m £260 in debit and want me to pay £80 per month.

standard salesman talk, estimate your consumption based on magic made up numbers not on you providing them with the previous 12 months usage. did you change suppliers about 18 months ago?

 

[Deleted member 26818]

EON owed me £400 when I left.
They were still taking the £72 per month.
Said they couldn’t pay me the £400 because there was a discrepancy between the meter readings given to them and SP.
I gave the same meter reading to both EON and SP.

 

[James]

EON owed me £400 when I left.
They were still taking the £72 per month.
Said they couldn’t pay me the £400 because there was a discrepancy between the meter readings given to them and SP.
I gave the same meter reading to both EON and SP.

Will be a year in July.

I hope you kept a record of the meter reading?
would be easy to check against the last eon bill and first sp bill?

 

[Deleted member 26818]

I hope you kept a record of the meter reading?
would be easy to check against the last eon bill and first sp bill?

They paid up after a couple of weeks.

 

[leeuk]

are you getting confused with the units?
it says estimated bill for the year 13k khw? or could it be
13 pence per KWh, this is what you are paying for electricity according to the bill data posted above.
not sure where 16.1 figure mentioned earlier is from.
but you are not being charged 16.1 pence per unit its 13 pence.

was on a old letter are you sure its 13p because sp says 16.1p
and even says that on the meter

 

[James]

defiantly 13p
2019
may £28.74 for 216KWh =13.3 pence
april £27.70 for 210KWh =13.2 pence
march £28.62 for 217KWh = 13.2 pence

 

[leeuk]

defiantly 13p
2019
may £28.74 for 216KWh =13.3 pence
april £27.70 for 210KWh =13.2 pence
march £28.62 for 217KWh = 13.2 pence

i guess they didnt add the service charge which is 27.39p per day
Not good at maths lol £60 in top ups in april £35? total costs?


maybe this is the problem i have been on a high tariff on my meter
Still doesnt explain the letters sent with 6k and 13k usages reason my credit it going down like a train


Hopefully get to the bottom of this soon its doing my head in cheers mate

 

[James]

i guess they didnt add the service charge which is 27.39p per day
Not good at maths lol £60 in top ups in april £35? total costs?


maybe this is the problem i have been on a high tariff on my meter
Still doesnt explain the letters sent with 6k and 13k usages reason my credit it going down like a train


Hopefully get to the bottom of this soon its doing my head in cheers mate

If you are putting twice as much money on your meter as you are being billed for, is there a debt registered on the meter?

it could be yours from an old pay monthly meter if you had a large outstanding debt before they fitted pre payment.

or it could be from the previous tenant.

either way if you are constantly putting twice as much credit on as you are using, you should either have a huge credit on the meter or its being offset to a debt, yours or otherwise.

 

[leeuk]

If you are putting twice as much money on your meter as you are being billed for, is there a debt registered on the meter?

it could be yours from an old pay monthly meter if you had a large outstanding debt before they fitted pre payment.

or it could be from the previous tenant.

either way if you are constantly putting twice as much credit on as you are using, you should either have a huge credit on the meter or its being offset to a debt, yours or otherwise.

I have lived here since 2008 Meter says no debt Yes as of today over £500 in credit im sure it should be much more its been going on for years and years

I cant got all the way back to 2008 sp are working on it so i should soon have a much bigger credit hopefully


I will also be able to see my top ups that i have made when i moved in And than match it up with the bill

 

[James]

I have lived here since 2008 Meter says no debt Yes as of today over £500 in credit im sure it should be much more its been going on for years and years

I cant got all the way back to 2008 sp are working on it so i should soon have a much bigger credit hopefully


I will also be able to see my top ups that i have made when i moved in And than match it up with the bill

11 years at £25 per month overpayment =£3,300 refund
don't spend it just yet! but,
I think we have just got to the bottom of the problem.
meter is set to take 40 to 50% of credit applied and use it to pay off a debt that is neither yours or current.
my maths is a bit crude but if they suggest it is any less than a 2k refund due, ask them for all the billing info to back up there claim.

 

[James]

I have known the Citizens advice to be quite good at solving disputes of this nature,
they are a free service and it might be worth taking all your documentation down there for an opinion if you are getting no where with SP.
they are a free service so there is nothing to loose.

Alternatively, you can pm all the info to me and I will fight your case for the nominal fee of 85%, no sorry 95% of all funds recovered??
I've got grandchildren, they are expensive things to keep happy!

 

[Percyprod]

It's a 1993 meter, first 2 digits are the year of manufacture, but it could have been re-certified. I would ask for that credit to be paid to you, far too much to be in their account! You will be paying a higher rate on a key meter.

 

[Octopus]

Hold on ........... how can a pre-payment scheme allow you to get in so much credit?

 

[James]

Hold on ........... how can a pre-payment scheme allow you to get in so much credit?

because 1 in 1000 don't know and they get to keep the money when you disappear?

 

[leeuk]

11 years at £25 per month overpayment =£3,300 refund
don't spend it just yet! but,
I think we have just got to the bottom of the problem.
meter is set to take 40 to 50% of credit applied and use it to pay off a debt that is neither yours or current.
my maths is a bit crude but if they suggest it is any less than a 2k refund due, ask them for all the billing info to back up there claim.

Think thats the reason But when i put £20 in the meter it credits £20 and shows £20 available in the meter

 

[James]

24-May-2019 £ 15.00 (Credit) £ 1451.10 in Credit
16-May-2019 £ 15.00 (Credit) £ 1436.10 in Credit
10-May-2019 £ 10.00 (Credit) £ 1421.10 in Credit
04-May-2019 £ 10.00 (Credit) £ 1411.10 in Credit
24-Apr-2019 £ 10.00 (Credit) £ 1401.10 in Credit
19-Apr-2019 £ 20.00 (Credit) £ 1391.10 in Credit
07-Apr-2019 £ 20.00 (Credit) £ 1371.10 in Credit
02-Apr-2019 £ 10.00 (Credit) £ 1351.10 in Credit
21-Mar-2019 £ 20.00 (Credit) £ 1341.10 in Credit
14-Mar-2019 £ 10.00 (Credit) £ 1321.10 in Credit

I suspect, although have not enough info to confirm.
the £1400 credit on the bill is a REAL credit and also that previously to that you have paid someone else's debt off.
if the debt was say £500 to £1000 which is about the level where they change you to a pre payment meter.
you have over paid around 2 to 2.5k over what you should have.
again, this seems to fit with the crude calcs I did earlier.

I am really keen to see the info that they send to you, please message me directly when you have it. I will happily give it the once over and my opinion. there is something not right, the KWh figures are totally believable and in line with what I would expect. but the billing data is making no sense, there seems to be money going missing.

alternatively, when you get the info from SP post in this thread with the personal details removed.

 

[leeuk]

Cheers i did raise this issue in 2015 i got something like £400-500 back and they were suppose to come out and change the meter.
on aug 11th 2015 But never turned up And as you do i totally forgot about it until recently

But they never did

I Did try and look back at my bank statements But i couldnt find anything from sp

Hopefully it will all show up when they sort out all the bill history
as the online account only has 2 years history payments

Thanks for your help i will keep you updated

 

[leeuk]

oh just to add my gas bill also pre pay is £125 in credit

 

[freddo]

Doesn't one of those buttons on the meter scroll through the displays? One of them will show any any standing charge. Went to test a flat that had been empty for several months, the meter was around £30 in debt even though the main switch was off since the last tenant moved out.

 

[leeuk]

meter said debt £0 on both screens Unless its picking up debt without saying i dunno

 

[leeuk]

Account balance: £600.47 Debit at 06/06/2019

Date	Bills	Payments	Charges	Balance
06-Jun-2019	£ 474.18 (Actual)			£ 600.47 in Debit	Bill Pending
06-Jun-2019	£ 893.35 (Actual)			£ 126.29 in Debit	Bill Pending
06-Jun-2019	£ 839.82 (Estimated)			£ 767.06 in Credit	Bill Pending
06-Jun-2019	£ 2151.83 (Estimated)			£ 1606.88 in Credit	Bill Pending
04-Jun-2019		£ 20.00 (Credit)		£ 3758.71 in Credit
24-May-2019		£ 15.00 (Credit)		£ 3738.71 in Credit
16-May-2019		£ 15.00 (Credit)		£ 3723.71 in Credit
10-May-2019		£ 10.00 (Credit)		£ 3708.71 in Credit
04-May-2019		£ 10.00 (Credit)		£ 3698.71 in Credit
24-Apr-2019		£ 10.00 (Credit)		£ 3688.71 in Credit

They are looking into it but just checked tonight and looks like i owe them £600.47 Looks like they charged me for Estimated And Actual Bill

 

[Octopus]

^^ wow ............. they don't make it easy to understand do they?

the top 4 lines - is one pair for gas and the other lecky?

 

[leeuk]

no this is just the lecky account

 

[Octopus]

no this is just the lecky account

So is 1 pair economy seven and the other the daytime rate?

 

[leeuk]

So is 1 pair economy seven and the other the daytime rate?

no mate my meter has only 1 rate

 

[James]

Account balance: £600.47 Debit at 06/06/2019

Date	Bills	Payments	Charges	Balance
06-Jun-2019	£ 474.18 (Actual)			£ 600.47 in Debit	Bill Pending
06-Jun-2019	£ 893.35 (Actual)			£ 126.29 in Debit	Bill Pending
06-Jun-2019	£ 839.82 (Estimated)			£ 767.06 in Credit	Bill Pending
06-Jun-2019	£ 2151.83 (Estimated)			£ 1606.88 in Credit	Bill Pending
04-Jun-2019		£ 20.00 (Credit)		£ 3758.71 in Credit
24-May-2019		£ 15.00 (Credit)		£ 3738.71 in Credit
16-May-2019		£ 15.00 (Credit)		£ 3723.71 in Credit
10-May-2019		£ 10.00 (Credit)		£ 3708.71 in Credit
04-May-2019		£ 10.00 (Credit)		£ 3698.71 in Credit
24-Apr-2019		£ 10.00 (Credit)		£ 3688.71 in Credit

They are looking into it but just checked tonight and looks like i owe them £600.47 Looks like they charged me for Estimated And Actual Bill

It might be worth checking when the bills arrive what the meter numbers are,
I am concerned that there seem to be 2 estimated and 2 actual.
not only have they done both on the same day, they seem to have duplicated it too. I am hopeful that when they sort it out they should be coming back with a figure more like 2.5K credit.

 

[buzzlightyear]

Also, lots of people forget how much lecky has gone up in the last 18 months

I must make sure the gerbil never gets off the wheel.

 

[Octopus]

no mate my meter has only 1 rate

So why the 2 pairs of estimates and 2 pairs of actual s ?

 

[leeuk]

So why the 2 pairs of estimates and 2 pairs of actual s ?

Im not sure i got a felling they are going to come to me now and ask for more ££

 

[James]

Im not sure i got a felling they are going to come to me now and ask for more ££

I don't suppose you have a meter reading from when you moved in?