SolarEdge monitoring portal update

[dansk]

I dont see them on my customers exsting accounts - are those only for new users?

 

[Dave-geo]

Dansk, Which of the buttons do you not see? Can you see them on your account but not on your customers accounts?

 

[dansk]

Its odd - as an installer i dont have my own account! I do have access to my customers accounts that i submitted.

 

[Dave-geo]

dansk, I am sure someone else will be along to confirm if I am right but my understanding is that you should have an account from which you can monitor all your installs. This account would have all the buttons. Your clients generally just get the two buttons. If you haven't got all the buttons at your fingertips then you can not properly track individual panel performance and problems.

I may be wrong on the above but that is my current understanding of how it works.

 

[dansk]

Agreed - i will email em

 

[Eco Deal]

I have a main account where I can manage all the systems I have installed.

i can add tariffs , site images etc etc add user / owners .

I also can decided if the user has full admin control or not.

 

[dansk]

ohh - im going to email them i never got that - but have wondered for some time.

 

[Eco Deal]

lol ,,,,, are you dave geo's installer??? only joking ....

I have forgot how I set it up TBH

 

[dansk]

shhhhhh, keep it quite.

 

[Trader9]

Hi MEP ELECT

Just to keep you up to date on my failed five month SolarEdge 4kW system, is still down.

As we discussed disconnecting the DC from the inverter gave 16.9V. The new control PCB was fitted yesterday but after pairing we got P ok 14/14 for my 16 panel system and only 1.6V DC and of course no output. According to the monitoring portal, panel 14 last communicated May 1st and panel 11 last communicated May 3rd. which more or less coincides with the two failures.

Because there appears to be 16.9V on the string the SE4000 inverter was replaced today with a new one. Sadly we still get 14/14 and 1.6V DC and no output.

It may be possible to reach panels 11 and 14 from the ridge to change the boxes if it ever stops raining. Failing that its up with the scaffold and change the boxes. Unfortunately I have a conservatory across the back of the house so they will need an eight meter scaffold bridge. It's not going to be cheap or quick.

Regards, Trader9.

 

[Earthstore]

This is just a thought, is it not possible to put these boxes in the loft, in a neat line under each panel, then should you get any problems in the future you can just pop up into the loft.

 

[Eco Deal]

Was the a reading of 16v on the postive and negtive from the string if so evertything outside is ok

not on the inverter screen on a D.C voltage meter?

Hi MEP ELECT

Just to keep you up to date on my failed five month SolarEdge 4kW system, is still down.

As we discussed disconnecting the DC from the inverter gave 16.9V. The new control PCB was fitted yesterday but after pairing we got P ok 14/14 for my 16 panel system and only 1.6V DC and of course no output. According to the monitoring portal, panel 14 last communicated May 1st and panel 11 last communicated May 3rd. which more or less coincides with the two failures.

Because there appears to be 16.9V on the string the SE4000 inverter was replaced today with a new one. Sadly we still get 14/14 and 1.6V DC and no output.

It may be possible to reach panels 11 and 14 from the ridge to change the boxes if it ever stops raining. Failing that its up with the scaffold and change the boxes. Unfortunately I have a conservatory across the back of the house so they will need an eight meter scaffold bridge. It's not going to be cheap or quick.

Regards, Trader9.

 

[Eco Deal]

then you would need 16 cable entry points i have fitted alot of solar edge never had one faulty box !!!!
went to scotland and only took 15 which was a bummer!!!

This is just a thought, is it not possible to put these boxes in the loft, in a neat line under each panel, then should you get any problems in the future you can just pop up into the loft.

 

[Trader9]

Hi MEP ELECT

16V was on the pos and neg with inverter disconnected. Inverter reads 1.6V.

The monitoring portal shows 1V optimiser volts on every panel except 14 which has 20.75V ?????

I still think the string is the problem. My money is on a high resistance connection, so you can see the correct voltage but can't draw any current. When pairing the voltage rises to 5V then collapses on the inverter display.

The monitoring portal giving panel 14 as 20.75V is a bit odd though.

Regards, Trader9.

 

[methley]

Just to be clear, when the optimisers are not registered to the inverter they should each ouput 1v. When they are registered, then they will output anything from 0v to 60v depending on what the panel is generating and what all the other optimisers in the system are doing. They work together to give a string voltage of around 340v. Have you gone through the registration procedure on the new inverter?

 

[dansk]

I think your on the right lines trader9 - with 4 connections per optimiser i bet its a MC4 not pushed in correctly.

 

[Trader9]

Hi All

I agree that the optimisers put out 1V with the inverter off and we do read 16.9V when the inverter is disconnected. So one would have thought everything was good with the string. But having changed the inverter what is left? Remember it work fine for nearly five month's.

But the question I would love answerd is this, how much current can you see on a meter. Using a digital meter which is probably 10 megohm or more, draws no current so you could have a high resistance string of thousands of ohms and it won't alter the 16.9V reading. But if you check for current what would you expect to see?

I did want my installer to put a voltmeter across the DC during start up to see if the 16.9V collapsed, as I suspected it would, but I never got an answer.

Next time anyone installs a SolarEdge system, please take a voltage and current reading it would interest me to know the current available. Using ohms law you could get a basic string resistance. R = V/I remember this?

Checking the portal monitor again I should have noticed that the optimiser voltage for panel 14 (20.75V) was last measured 1/5/2012. I also note panel 11 was last measured 3/5/2012, panels 4 & 10 on the 9/5/2012 all other panels 10/5/2012 and none measured today 11/5/2012.

The good news is that the scaffolders are coming next week so all should be revealed.

Regards, Trader9.

 

[Eco Deal]

but the if one one disconnected then you would not have that one volt reading !!!!!

I wonder if the installer as pluged a power box into another power box where the panel was ment to go then pluged a panel to a panel ???

you prob wont get that but I do in my tiny mind

I think your on the right lines trader9 - with 4 connections per optimiser i bet its a MC4 not pushed in correctly.

 

[Eco Deal]

trader9 if your willing PM me your site log in ?

if you dont want to give that sort of info its fine just might be able to help or post a screen shot on her of layout?

 

[methley]

I'm not sure it makes sense to see a current reading when the optimisers are not talking to the inverter. The whole point of them dropping to 1v is that they effectively switch off the panels in the event of a failure. I'd be surprised if they would supply much current at all in that mode.

 

[dansk]

Yes I get that, but it has worked for five month

 

[Eco Deal]

Right if there is 16 v between positive and negitive this states the installation outside on roof is connected correctly .

you should have 1 v per panel (+ - 0.3v) when D.C is switched off.

when you have 14 / 14 is there voltage d.c being produced and watts in power?

 

[Trader9]

Hi All

MEP I have PM my login.

I am back and I see you are still debating my dilemma.

The reason I was thinking of measuring the current was to try and establish if the string had gone high resistance for any reason, as I can't think of any other cause. Surely if pairing the inverter can find only 14 of sixteen panels and sits there showing 1.6V DC there has to be a problem with the string.

There is no power being produced at all the inverter only see's 1.6V. I think the 16V collapses when the inverter try's to work due to high resistance on the string.

Don't worry scaffolding coming next week and I will be able to give you the answer.

Regards, Trader9

 

[Eco Deal]

It must be on the roof . if you swaped inverter already !!!!

I think it going to be something very tiny and hard to spot!! like a MC4 connector or somthing like that

 

[Trader9]

Hi MEP ELECT

Bit of a mystery I agree. The scaffold should be going up in the next few days and I hope to go up and have a look when they go up to find the fault. I will then post the results of what is found. I still think it is a high resistance connection unless water has got in somewhere. We will see.

Regards, Trader9.

 

[Trader9]

Hi All

New monitoring portal update???

Got to love this portal. My panel 14 which appeared to be faulty for two weeks, having not communicated since 01/05/2012 is now panel 9 and panel 11 which last communicated 03/05/2012 is now panel 10.

Forget musical chairs we now have musical panels with this latest monitoring portal update.

How on earth are you supposed to fault find when the panel numbers keep changing?

At least panel 14 is looking good now, shame about panel 9, F*********K.

Regards, Trader9

 

[Trader9]

Hi All

Maybe I should be pleased with the new monitoring portal update. The old portal just showed one long string with panels 11 and 14 not working and system shut down.
The new updated version shows the panel layout as two rows of eight which it is, and with the top row 1-8 and the bottom row 9-16. However, it also shows panels 9 and 10 as being faulty now and 11 and 14 as ok. although the faulty panels have the same serial numbers.

The faulty panels were indeed 9 and 10 why the old portal said 11 and 14 is a mystery.

So today my installer returned to replace the two power boxes that had not communicated since May1st and 3rd. These were swapped out for new ones which I noted were rated at 400W each and not 250W like the old ones. And ten minutes later I had a working system again after nearly three weeks.

So thanks to everyone that commented on my problems. The 16.9 volts read by a meter from the roof boxes was miss leading as the inverter only read 1.6V and failed too function. With the two new boxes fitted the voltage went up to 17.1V on the inverter and the system worked after pairing. For information the two boxes that failed were the first two from the positive tail to the inverter, not that should make any difference.

My installer did say that they had a few failed SolarEdge power boxes normally within the first six months to a year. They have fitted thousands of SolarEdge boxes and were not surprised that a few had failed. I guess once they have been up there for a year they should have been through a complete cycle of hot, cold, frozen, min and max load etc.

Regards, Trader9.

 

[Snackman]

Hi All
Hope someone can point me in the right direction. I have just had a system installed with a solaredge 4000 inverter but am having a nightmare trying to get some monitoring.
The installers connected a ZigBee to the inverter with the X2 box downstairs connected to my Virgin SuperHub. Ihave logged onto the hub and ensured that the ethernet switch is a trusted device and not blocked. I have an S on the inverter in the comms window.
The receiver unit is plugged into my Hub via the ethernet cable and I am getting a flashing Green light Tx-Rx and every few seconds the Signal Strength indicates 2 - 3 lights.The Ethernet port on the X2 has a yellow light and a flashing green after the signal strength lights go on.
On the computer with the disc in I click the Digi Device Discovery and am shown IP Address 192.168.0.5 with the correct Mac Address as specified in the paperwork.


Regards

Snackman

 

[poheZ]

i am having the same probem, s_ok appears on mine and the site is active but no data has been sent. No one picks up the phone on the tech line...aaaarrrrgggghhhhh

 

[Snackman]

i am having the same probem, s_ok appears on mine and the site is active but no data has been sent. No one picks up the phone on the tech line...aaaarrrrgggghhhhh

I dad problems speaking to people but found a very useful number that might be of use. 08002061058, I have used it several times and get through very quickly. I spoke to someone called [FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]Zohar. Might be worth calling and telling him that your problem is similar to mine. Trouble is they keep suggesting turning off the AC and pulling the power to the X2 box then turning it all back on. Trouble is my Inverter is in the loft and not exactly easy to get at.

regards

Snackman
[/FONT][/FONT][/FONT][/FONT]

 

[poheZ]

that is the help line number, no one picked up today from 2-5pm. Even tried the other language options but no one picked up those. All they want you to do is leave a message. I have even tried the 020 number on the inverter warranty sheet, that always goes straight to an answer phone and no one has ever called me back on that one.

For such a high profile, global company their uk technical support is way behind others

 

[dansk]

poheZ send them a PM, solaredge are members of this forum.

 

[Snackman]

I have phoned them on the 0800 number on three occasions and was obviously very luck as I got through each time. However referring back to my problem, its alright getting through to them but not if they can't help me hence my question on the forum. I just hope it is something very basic!!!
Regards

Snackman

 

[complete]

Afternoon all,

Hoping someone can help.

Updated the firm ware on my Virgin Superhub to R36. since then lost connection to the site via router. the inverter shows on the hub as connected, but portal showing no electricity produced. i had a similar problem when with Sky broadband. did all the ip pings, routes etc then and it turned out to be a problem between Sky and Solaredge.

hoping some has a solution.
thanks in avance
C

 

[PengEF]

open a cmd prompt and do a

tracert monitoring.solaredge.com

it should show you where the problem is. You could also try a DNS lookup of monitoring.solaredge.com with the following command in the same cmd prompt window.

nslookup monitoring.solaredge.com

it should return the following

Non-authoritative answer:
Name:    monitoring.solaredge.com
Address:  217.72.240.234

it will be one of the two

 

[dansk]

have you got "s-ok" on the inverter?

 

[Eco Deal]

go to the comms screen on the inverter using the green LCD button

all the zeros 0000000000

will turn into 1111111111

if it hooked up

if it fails it will tell you why 1111111110 FAILED

 

[complete]

many thanks for the suggestions. don't know what i did but all fine again!! shame about the non existent summer!
C

 

[Eco Deal]

yes where the sun shine !!!!!

roll on winter might get some sun

 

[XKent]

Hi, guys!
I wanna pass my physical site layout to the SE monitoring portal, so i filled those templates with stickers... My layout fits on two pages, but there is no option on site to upload multiple images. When i am trying to upload second page it is simply replace first one. Is there any way to upload multiple page layout on SE monitoring site?

 

[SolarEdge1]

Hi, guys!
I wanna pass my physical site layout to the SE monitoring portal, so i filled those templates with stickers... My layout fits on two pages, but there is no option on site to upload multiple images. When i am trying to upload second page it is simply replace first one. Is there any way to upload multiple page layout on SE monitoring site?

Dear XKent,

The best solution for you would be to scan both images and upload them as one PDF file.
If this doesn't work, feel free to send the two images to our support team - [email protected]. Make sure you state the site name.