customer not willing to pay

[Octopus]

Thought the last goverenment had brought in that they had 30 days to to pay after you had invoiced them after that you are allowed to charge them intrest on the payment

When I do work for their "brothers" I add a supplementary charge so I'm recouping the loss over time. Personally don't like the scum - so once the money is paid directly or by their brothers future calls for work will be declined.

 

[Knobhead]

What beats me is why any customer needs 30/60/90 days to pay an invoice. Just pay up FFS.

It's called accountancy. Why pay out when you can use the money for something else.
It's why you want a trade account at a wholesalers.

When I was in engineering planning / purchase I expected 30 day from the preceding 28th of the month. If I spent £5000 on the 29th our terms of purchase meant the money was in the company accout for near two months earning interest. Unless we had to nothing would be bought after the 15th.

 

[LlandrilloSpark]

All tesco meat is about 99% water anyway !!

 

[dan86]

All tesco meat is about 99% water anyway !!

is the other 1% horse?

 

[MDJ]

Hi everybody, I need some advice. I've done some rewiring work to a cafeteria, where I finished 10 days ago. After completion I send them an invoice - no reply. So after a week I send them few messages and an email asking about a date when they will pay. No replay. I send them another email asking for immediate payment. Received an answer that it's not professional to chase for a payment so quick, they need some reasonable time and that I'm a bully and they will report this to the police and trading standard agency so what should be my next step? A signed for letter asking to immediate payment?? Any advice welcome. Thanks. Tom

A toughy, but welcome to the commercial industrial world, IME 28 days is the norm, usually when you finish a job you tend to phone the customer after a few days to see if he or she is happy with the works, if they are you then send an invoice with your 28 days terms, I usually wait 30-40 days TBH, the problem with customers at this level is they won't want to know you if you insist on payment earlier, rightly or wrongly quick payments at this level can finish a companies customer base, ringing them and chasing for payment after a couple of days can be amateurish In their eyes, cash flow is the difference betwewen success and failure, I do feel for you, and hope you get paid soon, however next time at this level you need to expect to wait longer, JMO.


Mike

 

[mankman2012]

Did you explain in writing or verbally to him/her what the payment term was? If so put in writing of when that was to remind them. Or you can record your converation with them so that you can have record of it for yourself. Also explain that asking for money is not classed as bullying/harrassment because you did not hear back from them. Trading standard wont do anything and nor would the police. You have the right to get paid , it not like you are sending them emails every minute of the day.

 

[ipf]

There is no requirement - legal or otherwise - to allow any credit terms to anybody - there never has been and never will be.

To allow somebody time to pay is just a courtesy that you may feel like granting them or not at your discretion. So, if you made it clear at the very outset that you wanted paying on completion of the job that's the deal your customer agreed to.

Always remember: a Verbal Contract - like a telephone conversation - isn't worth the paper it's written on. Get it all in writing BEFORE the job starts !!!

Samuel Goldwyn's famous comment.
Wrong there G. I won a small claims case on a 'verbal contract', about 1.5 k. It's still regarded as a legal contract.
'Legally, verbal contracts are just as valid as written ones. The problem is overcoming the burdon of proof...'
If there is no dispute that the work has actually been carried out, it is proof. The trick is in contesting how much the work is worth.

 

[vxwestie]

IN my part of the world (south west) its the unwritten expectation that everyone wants and expects a 30day credit. As others say bigger companies will want more...
All a part of this crappy business we're in Im afraid.

 

[ipf]

IN my part of the world (south west) its the unwritten expectation that everyone wants and expects a 30day credit. As others say bigger companies will want more...
All a part of this crappy business we're in Im afraid.

Thats why the bill goes up for the bigger company. Yeah ?

 

[vxwestie]

You got it in one, Ibf...