Electric touch hob not coming on (plus consumer unit issue)

[crapusername]

I've recently had a new cooker point ran from the consumer unit and have had a new touch control ceramic hob installed on it but could get absolutely nothing from the hob at all, no display or anything. After looking at the consumer unit fuse board I realised the electrician who installed the cooker point had done so on a 6amp circuit breaker instead of a 32amp one.

Would that explain why the hob isn't turning on at all or should it be coming on and tripping the fuse?

 

[Pete999]

He was an actual electrician but didn't notice that the circuit breaker says 32amp on it. I noticed that afterwards

Now I'm lost, the new CU has 2 cbs and a main switch, or should have, correct so far? Westy asked how it, the CU has been fed, any joy on that info?

 

[telectrix]

my guess is that somewhere the hob is not connected to the isolator. connection unit not wired in properly?

 

[Pete999]

my guess is that somewhere the hob is not connected to the isolator. connection unit not wired in properly?

Yes good call Tel, but you would have thought the Electrician would have tested that everything was honkydory before he did the Foxtrot Oscar exit.

 

[westward10]

I asked earlier, has it ever functioned.

 

[Pete999]

He was an actual electrician but didn't notice that the circuit breaker says 32amp on it. I noticed that afterwards

Where are you based Mate?

 

[crapusername]

We all use volt sticks but they can give misleading indication. I don't suppose the isolator has a socket on it.

No it doesn't have a socket on it sadly

Now I'm lost, the new CU has 2 cbs and a main switch, or should have, correct so far? Westy asked how it, the CU has been fed, any joy on that info?

Yes the new one has two CBs and a main switch, a 6amp CB and a 32amp one with the 32amp one appearing to do nothing but the 6amp one turning the isolator switch's led on and off.

I've just had a close look and there appears to be a cable going from the old style fuse wire box to the new mini (ie it can have 3 circuit breakers in it) box.

Do the images below help at all?
Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/Y4oqzx

Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/IsyDze

 

[crapusername]

I asked earlier, has it ever functioned.

Sorry I thought I'd answered. The hob was brand new and so was the consumer unit and new cable so I've never used any of them. The hob has never functioned since it was attempted to be installed

 

[crapusername]

Where are you based Mate?

Yorkshire

 

[Pete999]

No it doesn't have a socket on it sadly



Yes the new one has two CBs and a main switch, a 6amp CB and a 32amp one with the 32amp one appearing to do nothing but the 6amp one turning the isolator switch's led on and off.

I've just had a close look and there appears to be a cable going from the old style fuse wire box to the new mini (ie it can have 3 circuit breakers in it) box.

Do the images below help at all?
Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/Y4oqzx

Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/IsyDze

No it doesn't have a socket on it sadly



Yes the new one has two CBs and a main switch, a 6amp CB and a 32amp one with the 32amp one appearing to do nothing but the 6amp one turning the isolator switch's led on and off.

I've just had a close look and there appears to be a cable going from the old style fuse wire box to the new mini (ie it can have 3 circuit breakers in it) box.

Do the images below help at all?
Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/Y4oqzx

Upload Pie - The Simple Image Sharing Tool - https://uploadpie.com/IsyDze

It looks like the "Electrician" has fe your new CU which contains modern up to date CBs from an Old style CU, don't go sticking your fingers in to the old box but have you any idea what size fuse he has taken the supply to the new CU from?

 

[westward10]

Sorry I thought I'd answered. The hob was brand new and so was the consumer unit and new cable so I've never used any of them. The hob has never functioned since it was attempted to be installed

Yes sorry you did. You need to get the electrician back it should have been tested. When did he install that new board it looks non compliant to me.

 

[Pete999]

Yorkshire

To far for me to do a free bee then

 

[crapusername]

Yes sorry you did. You need to get the electrician back it should have to tested.

He said he will come back later in the week I was just hoping that a simpleton like me could confirm one way or the other if the hob itself was faulty before he came back

 

[Pete999]

Yes sorry you did. You need to get the electrician back it should have to tested.

Yes I agree, I would cut his danglies off for leaving you like that

 

[Dave OCD]

Basically your electrician has used a BG 'garage' unit which Screwfix sell. Nothing wrong with them but there is clearly something wrong with the installation, you really need someone competent to check this through- in fact the bloke who did the work should have returned straight away instead of guessing the hob itself was faulty and causing you all that wasted time and effort !

 

[crapusername]

To far for me to do a free bee then

I wouldn't have expected that at all anyway but thankyou very much for being so kind as to even consider doing something like that even though it is too far the fact you would have considered it if it was closer is much appreciated.

 

[westward10]

Basically your electrician has used a BG 'garage' unit which Screwfix sell. Nothing wrong with them but there is clearly something wrong with the installation, you really need someone competent to check this through- in fact the bloke who did the work should have returned straight away instead of guessing the hob itself was faulty and causing you all that wasted time and effort !

It is plastic.

 

[Pete999]

He said he will come back later in the week I was just hoping that a simpleton like me could confirm one way or the other if the hob itself was faulty before he came back

Simple to say, a layman like yourself would find getting the information from a forum, not your fault, just make sure Mr Muppet comes and sorts your cooker out

 

[Andy78]

He said he will come back later in the week I was just hoping that a simpleton like me could confirm one way or the other if the hob itself was faulty before he came back

I would try and get a second opinion in, this guy does not sound as if he knows his onions.

 

[Pete999]

It is plastic.

I expect so Westy, bloke that did it probably don't know what AM 3 is

 

[snowhead]

Does the induction hob have a controls lock?

I.E press 2 buttons together to turn it on or are you doing that?

What make / model hob is it?

 

[Dave OCD]

It is plastic.

Would you like to put money on that, looks very much like the metal unit to me.

 

[westward10]

Would you like to put money on that, looks very much like the metal unit to me.

Maybe, op is it plastic or metal the new board.

 

[crapusername]

It looks like the "Electrician" has fe your new CU which contains modern up to date CBs from an Old style CU, don't go sticking your fingers in to the old box but have you any idea what size fuse he has taken the supply to the new CU from?

That's what it looked like to me too. Is that acceptable to do? I have no idea what size fuse he has taken the supply from though.

Yes sorry you did. You need to get the electrician back it should have been tested. When did he install that new board it looks non compliant to me.

It was installed last week. What makes it non compliant? It looks plastic but I think it is actually metal. It says on the label that the housng conforms to b's en 61439-3 if that means anything to you?

Basically your electrician has used a BG 'garage' unit which Screwfix sell. Nothing wrong with them but there is clearly something wrong with the installation, you really need someone competent to check this through- in fact the bloke who did the work should have returned straight away instead of guessing the hob itself was faulty and causing you all that wasted time and effort !

Yeah it would have been nice if he had come straight back. In fact he said he was coming back today but didn't turn up.

Simple to say, a layman like yourself would find getting the information from a forum, not your fault, just make sure Mr Muppet comes and sorts your cooker out

I will make sure that he does. Thankyou very much for trying to help me, that goes for all of you too

 

[westward10]

I would get a totally independent electrician out.

 

[Dave OCD]

Maybe, op is it plastic or metal the new board.

See post 53.

 

[crapusername]

I expect so Westy, bloke that did it probably don't know what AM 3 is

Would you like to put money on that, looks very much like the metal unit to me.

Maybe, op is it plastic or metal the new board.

It looks plastic but it feels metal. Now I'm starting to doubt my own ability to tell what metal feels like. Lol (as the kids say)

Does the induction hob have a controls lock?

I.E press 2 buttons together to turn it on or are you doing that?

What make / model hob is it?

It is a belling ct601 and I've tried every combination of buttons that I can think of

 

[westward10]

Try sticking a magnetic on it.

 

[crapusername]

Try sticking a magnetic on it.

Tried that and it fell off. It still feels like it's metal though.

 

[westward10]

Tried that and it fell off. It still feels like it's metal though.

Just Googled it and it probably is metal, odd magnet doesn't attach to it.

 

[crapusername]

Just Googled it and it probably is metal, odd magnet doesn't attach to it.

The way this kitchen install is going I wouldn't be surprised if the magnet itself has forgotten what metal is. Thanks a lot for all your help