Messed up order.

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Messed up order.

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Chris1234

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Ordered 3x Hylec overloads (4.6-6.5A) from Screwfix.

Next day received:

1x Hylec overload in box that says 0.5-2.5A
2x BG 40A RCBO

WTF?

Looking at the overload, despite what it says on the box, Screwfix sticker says 4.6-6.5A, risked it and opened it and inside is a 24-28A overload!

How can you make so many mistakes?!
 
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Let's all slag off Screwfix, eh?
I ordered a dozen RCBOs, and 6 of them were exactly what it said on the box, the ratings on the others were all wrong. Now, is this a case of careless packing at the factory, or careless repacking of returned goods, by Screwfix? Or maybe the original customer returned a few that were surplus to requirements, and just bunged them in the wrong boxes and Screwfix just re stocked them without checking?
I took the wrong ones back, and opened the replacement ones at the counter...2 of 6 were wrong again.
Having said that, normally I am happy with their service and returns and where else can you get some essential stuff at sparrow-fart on a saturday or sunday?
Good for some stuff, not so good for others, imho. Not correct to dismiss them completely as they do provide a service.
 
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I Avoid screwfix unless caught very short at the weekend...

Problem then is you have to cue for 45 dang minutes while DIYDave and FixityourselfSteve spend fecking ages at the till trying to buy themselves a consumers unit and all the associated gubbins
 
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Dustydazzler said:
I Avoid screwfix unless caught very short at the weekend...

Problem then is you have to cue for 45 dang minutes while DIYDave and FixityourselfSteve spend fecking ages at the till trying to buy themselves a consumers unit and all the associated gubbins
Click to expand...

Screw fix have recently opened a store over here in the iom..
Don’t know what there like over there but here they have 2 areas; 1 for builders, etc and another room for electricians and plumbers..
To have access and be supplied goods in our special area I had to show evidence that I was a qualified spark..
I’ve been back a few times but never have what I want or only 1 item on the shelf.. Never anybody in there, in our special area
 
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Chris1234 said:
Ordered 3x Hylec overloads (4.6-6.5A) from Screwfix.

Next day received:

1x Hylec overload in box that says 0.5-2.5A
2x BG 40A RCBO

WTF?

Looking at the overload, despite what it says on the box, Screwfix sticker says 4.6-6.5A, risked it and opened it and inside is a 24-28A overload!

How can you make so many mistakes?!
Click to expand...
Having worked for them, I find it hard to believe that mistakes like this don't happen more frequently.
 
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Not sure if you ordered these Hylec parts to collect from a store, or ordered for delivery.

If collecting from Screwfix, I'm always wary of a box that has been opened, it is liable to be damaged, missing bits or not even the right part. I then either ask if they have an unopened box, or inspect it very carefully.

It is also not uncommon to be given the next item stored on the same shelf. So you perhaps order an RCBO and get given a 15mm isolating valve. The young lad/lass picking the parts has no idea what they are or what they should look like.
 
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Moley said:
A few of us have joined the 'Electricfix' section. One guy showed them his 13th edition cert and they accepted it. Just shows how fussy they are !!
Click to expand...
Did they have exams for the 13th edition then? Didn't think the thought of money making courses was about in those days.
 
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Screwfix came top of the poll a year ago for the most used wholesaler (on thus site).
I find they generally have what I want in stock (which you can easily check on the website) and are good value. I can't remember them making any mistakes with an order and they give you your money back without quibble.
They don't know anything about electrics but I don't really see why they need to as you know what you are buying.
In my store they are friendly and have doughnuts on Wednesday. :)
 
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happyhippydad said:
Screwfix came top of the poll a year ago for the most used wholesaler (on thus site).
I find they generally have what I want in stock (which you can easily check on the website) and are good value. I can't remember them making any mistakes with an order and they give you your money back without quibble.
They don't know anything about electrics but I don't really see why they need to as you know what you are buying.
In my store they are friendly and have doughnuts on Wednesday. :)
Click to expand...

Screwfix are good for stock and general product variation etc , also price point is okay for a retailers

I just can’t stand going in and having to wait in line while mr and mrs Buy all their diy stuff

That said I popped into my local TLC the other week to get an immersion heater timer and it took 5 minutes for someone to even acknowledge I was in their shop
 
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The one good thing I note about buying wago boxes at screwfix apart from the price is they have that little insert that you can screw on to the joist or whatever and slide the box on to. Denmans don't supply that which is slightly aggravating.
 
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Moley said:
A few of us have joined the 'Electricfix' section. One guy showed them his 13th edition cert and they accepted it. Just shows how fussy they are !!
Click to expand...
I initially got refused and phoned them and asked them exactly what qualifications you had to have and scam membership was mentioned, I laughed at that one and apologised for being too qualified if that was the level they recognised it was then agreed they would give me an Electricfix card
 
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pirate said:
Let's all slag off Screwfix, eh?
I ordered a dozen RCBOs, and 6 of them were exactly what it said on the box, the ratings on the others were all wrong. Now, is this a case of careless packing at the factory, or careless repacking of returned goods, by Screwfix? Or maybe the original customer returned a few that were surplus to requirements, and just bunged them in the wrong boxes and Screwfix just re stocked them without checking?
Click to expand...

It is not legal to sell returned goods as new. If they are doing this they should be done. Currys have been done for doing this.
 
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UNG said:
I initially got refused and phoned them and asked them exactly what qualifications you had to have and scam membership was mentioned, I laughed at that one and apologised for being too qualified if that was the level they recognised it was then agreed they would give me an Electricfix card
Click to expand...
They gave me electricfix just for having the c&g 2365 said they don't care aslong as it has electrical written on it somewhere! Think it's hit and miss depends which store you go to
 
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