Messed up order.

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Chris1234

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Ordered 3x Hylec overloads (4.6-6.5A) from Screwfix.

Next day received:

1x Hylec overload in box that says 0.5-2.5A
2x BG 40A RCBO

WTF?

Looking at the overload, despite what it says on the box, Screwfix sticker says 4.6-6.5A, risked it and opened it and inside is a 24-28A overload!

How can you make so many mistakes?!
 
Let's all slag off Screwfix, eh?
I ordered a dozen RCBOs, and 6 of them were exactly what it said on the box, the ratings on the others were all wrong. Now, is this a case of careless packing at the factory, or careless repacking of returned goods, by Screwfix? Or maybe the original customer returned a few that were surplus to requirements, and just bunged them in the wrong boxes and Screwfix just re stocked them without checking?
I took the wrong ones back, and opened the replacement ones at the counter...2 of 6 were wrong again.
Having said that, normally I am happy with their service and returns and where else can you get some essential stuff at sparrow-fart on a saturday or sunday?
Good for some stuff, not so good for others, imho. Not correct to dismiss them completely as they do provide a service.
 
I Avoid screwfix unless caught very short at the weekend...

Problem then is you have to cue for 45 dang minutes while DIYDave and FixityourselfSteve spend fecking ages at the till trying to buy themselves a consumers unit and all the associated gubbins
 
Or some t&&t trying to ask the numbty behind the counter which size af screw he should buy .or mrs F&&king diyer me husband has sent me it for the taps that i will have fit me self why he at the pub.
 
Dustydazzler said:
I Avoid screwfix unless caught very short at the weekend...

Problem then is you have to cue for 45 dang minutes while DIYDave and FixityourselfSteve spend fecking ages at the till trying to buy themselves a consumers unit and all the associated gubbins
Click to expand...

Screw fix have recently opened a store over here in the iom..
Don’t know what there like over there but here they have 2 areas; 1 for builders, etc and another room for electricians and plumbers..
To have access and be supplied goods in our special area I had to show evidence that I was a qualified spark..
I’ve been back a few times but never have what I want or only 1 item on the shelf.. Never anybody in there, in our special area
 
That ‘special’ counter sells pretty much exactly the same carp as the regular builders / diy counter....

Anyone tried toolstation ?
 
Chris1234 said:
Ordered 3x Hylec overloads (4.6-6.5A) from Screwfix.

Next day received:

1x Hylec overload in box that says 0.5-2.5A
2x BG 40A RCBO

WTF?

Looking at the overload, despite what it says on the box, Screwfix sticker says 4.6-6.5A, risked it and opened it and inside is a 24-28A overload!

How can you make so many mistakes?!
Click to expand...
Having worked for them, I find it hard to believe that mistakes like this don't happen more frequently.
 
Not sure if you ordered these Hylec parts to collect from a store, or ordered for delivery.

If collecting from Screwfix, I'm always wary of a box that has been opened, it is liable to be damaged, missing bits or not even the right part. I then either ask if they have an unopened box, or inspect it very carefully.

It is also not uncommon to be given the next item stored on the same shelf. So you perhaps order an RCBO and get given a 15mm isolating valve. The young lad/lass picking the parts has no idea what they are or what they should look like.
 
Charlie_ said:
To have access and be supplied goods in our special area I had to show evidence that I was a qualified spark..
Click to expand...
A few of us have joined the 'Electricfix' section. One guy showed them his 13th edition cert and they accepted it. Just shows how fussy they are !!
 
Moley said:
A few of us have joined the 'Electricfix' section. One guy showed them his 13th edition cert and they accepted it. Just shows how fussy they are !!
Click to expand...
Did they have exams for the 13th edition then? Didn't think the thought of money making courses was about in those days.
 
Screwfix came top of the poll a year ago for the most used wholesaler (on thus site).
I find they generally have what I want in stock (which you can easily check on the website) and are good value. I can't remember them making any mistakes with an order and they give you your money back without quibble.
They don't know anything about electrics but I don't really see why they need to as you know what you are buying.
In my store they are friendly and have doughnuts on Wednesday. :)
 
happyhippydad said:
Screwfix came top of the poll a year ago for the most used wholesaler (on thus site).
I find they generally have what I want in stock (which you can easily check on the website) and are good value. I can't remember them making any mistakes with an order and they give you your money back without quibble.
They don't know anything about electrics but I don't really see why they need to as you know what you are buying.
In my store they are friendly and have doughnuts on Wednesday. :)
Click to expand...

Screwfix are good for stock and general product variation etc , also price point is okay for a retailers

I just can’t stand going in and having to wait in line while mr and mrs Buy all their diy stuff

That said I popped into my local TLC the other week to get an immersion heater timer and it took 5 minutes for someone to even acknowledge I was in their shop
 
The one good thing I note about buying wago boxes at screwfix apart from the price is they have that little insert that you can screw on to the joist or whatever and slide the box on to. Denmans don't supply that which is slightly aggravating.
 
Moley said:
A few of us have joined the 'Electricfix' section. One guy showed them his 13th edition cert and they accepted it. Just shows how fussy they are !!
Click to expand...
I initially got refused and phoned them and asked them exactly what qualifications you had to have and scam membership was mentioned, I laughed at that one and apologised for being too qualified if that was the level they recognised it was then agreed they would give me an Electricfix card
 
pirate said:
Let's all slag off Screwfix, eh?
I ordered a dozen RCBOs, and 6 of them were exactly what it said on the box, the ratings on the others were all wrong. Now, is this a case of careless packing at the factory, or careless repacking of returned goods, by Screwfix? Or maybe the original customer returned a few that were surplus to requirements, and just bunged them in the wrong boxes and Screwfix just re stocked them without checking?
Click to expand...

It is not legal to sell returned goods as new. If they are doing this they should be done. Currys have been done for doing this.
 
UNG said:
I initially got refused and phoned them and asked them exactly what qualifications you had to have and scam membership was mentioned, I laughed at that one and apologised for being too qualified if that was the level they recognised it was then agreed they would give me an Electricfix card
Click to expand...
They gave me electricfix just for having the c&g 2365 said they don't care aslong as it has electrical written on it somewhere! Think it's hit and miss depends which store you go to
 
Ordered 2x 32A and 2x 6A Wylex RCBOs and ended up with 4x 16A BG MCBs earlier this week... :confused1:
 
Some years ago I ordered 50M of 1.5 immersion heater cable from Eddies and they delivered 100M drum of 1.5mm black flex to the job site....

10 years later and I am still trying to use the dang stuff up as simply could not be bothered to take it back
 
"PRODUCT RECALL NOTICE
Edison Screw (ES) 6" CEILING PENDANT
British General (BG) have made us aware that due to a design issue with this product there is the potential that, in some circumstances, it is possible to over-insert the lamp into the lamp holder. This can create a risk of arcing between the Live and Neutral contacts in the light fitting, potentially causing a risk of overheating or fire."

I saw this recall notice in Electrifix section of my local Screwfix, but it wasn't displayed in the main shop. You have to wonder how something so simple as a pendant light fitting could be dangerous...I mean, it's not exactly rocket science, is it?

I seem to be fortunate in that I have 2 Screwfix stores nearby, and I can't recall ever having to queue for more than a couple of minutes at most. Usually, I order online and just pop in and uplift. Also, the staff are usually quite knowledgeable. Still, it's probably just the Scottish advantage...

However, their pricing can be distinctly odd at times.
 
spinlondon said:
I used my IEE membership card to join Electrifix.
Click to expand...
Doubtful if the assistant knew what he , she or whichever genome they belong to was looking at.
Recall one incident, I was in the Warehouse picking and a lady came in with a message from the sparks working in her house, wanting a gland for some 4mm2 2 core SWA outdoor type, showed the Girl what was needed, got a rollicking for sticking my nose in, didn't last long after that, told them to lick em and stick em, Pete's way of saying "SHOVE YER JOB WHERE THE MONKEYS' KEEPS THEIR NUTS" 2 months I lasted.
 
Last edited:
Vortigern said:
The one good thing I note about buying wago boxes at screwfix apart from the price is they have that little insert that you can screw on to the joist or whatever and slide the box on to. Denmans don't supply that which is slightly aggravating.
Click to expand...
That is very useful to know. I never buy Wagos from screwfix as I get them cheaper at direct trade supplies, but you don't get the insert. I may have to consider screwfix! Thanks Vortigern.
 
and the screws rust.

so that's what's wrong with my brain.. bloody NHS scrimping and not using stainless screws
 
Open weekends - so Screwfix will always get my custom. The prices are fixed and not a mystery from certain wholesalers (except cable which is well expensive). Always check the order whether from Screwfix or wholesaler - type AC RCD inside a box marked A (Wylex), Cracked MK surface box, Tower surface box with no captive brass nuts in the housing. These are manufacturer issues not sale outlet but they are pig to find when on site and fitting after the fact!
 
I was in my local wholesalers (I won’t say which one, as there’s only 2) and looking for customer requested brass dimmer switch.
Got one off the shelf and they said they would order another in.
A week and a bit later (yes, that long) the other switch comes and it’s flat plate.... whereas the first one was raised edge.
It was explained that it was possibly a customer returned item, but had been brought back in the wrong packaging. They ordered off the part number on the packaging.

Good job my customer wasn’t in a hurry.

I’m finding Screwfix are not as cheap as they used to be for certain items
 
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