Difficult customer- need some advice.

[SparkyPete221]

Agree to go back, but spend your time ripping out everything and taking back materials he hasn’t paid for yet.

Not something I would encourage

Got to keep my nose clean or I would take so much pleasure doing this.

 

[baldelectrician]

Got to keep my nose clean or I would take so much pleasure doing this.

I got caught out earlier this year
A landlord needed an EICR for his let property, I carried out the EICR and it failed.
When I sent him the invoice he replied that he wanted me to check it all out and give a cost for the remedial works.

I checked the call recording and he did not say he wanted an EICR- I mentioned the EICR and he neither accepted or declined.

Swift change to my terms and conditions and an updated EICR estimate template which I can send out to people within 5 minutes.
The software adds the correct pages with terms and conditions etc and people can either accept or decline the works.

I have tried the Tradify / Powered now stuff and found Xero better- you can download an estimate template in word, add your own terms and conditions and they appear at the end of EVERY estimate you send.

 

[swaRRR]

He took issue with my day rate and said I was far to expensive.

That was the point at which i'd have walked away. Nothing good ever comes from customers who baulk at your price out of the gate. If a qualified, experienced spark is too dear, feel free to rig your own spaghetti up. Cya!

 

[SparkyPete221]

That was the point at which i'd have walked away. Nothing good ever comes from customers who baulk at your price out of the gate. If a qualified, experienced spark is too dear, feel free to rig your own spaghetti up. Cya!

Lesson definitely learnt!

 

[Gavin John Hyde]

I use adobe for mine... i have a box where i copy and paste the quote and reference it if too long. customer signs digitally and adobe have record of ip addresses etc....
for £13 a month its worth it.