Discuss Hot Tub GFCI troubleshooting in the UK Electrical Forum area at ElectriciansForums.net

bmbouter

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I am the homeowner of a hot tub that's been working for well for 6 years. One day the water began to provide a shocking sensation which would prevent you from putting your finger fully into the water. I determined the shock was coming from a 12V light mounted in the tub whose water seal had broken. The light has not worked for a long time, but it was still powered from the hot tub's circuit board. A multimeter in the water and the other lead in the earth confirmed the voltage amount. I have disconnected the light (there was only 1) from the board, and the shocking stopped.

Why did my GFCI on the external breaker disconnect not prevent this from happening?

The most likely root cause is that the hot tub or its circuitry are not properly grounded, or that the GFCI is broken or not wired correctly. Here's the mystery though: upon inspection and continuity testing, everything does seem properly grounded and a GFCI breaker properly installed...

Let's start with the circuit panel which uses a 50A non-GFCI split phase circuit. The split phase circuit's ground is connected firmly to the ground of the circuit panel. I verified both with a visual inspection and a multimeter continuity test. For good measure, I ensured the screw holding it was tight, and it already was. I also verified the neutral and two hot lines similarly. Pics below.

The hot tub has an external service disconnect, and that's where the 50A GFCI breaker is installed. I verified similarly that the ground, neutral, and two hot lines are correctly wired to the GFCI. Same visual inspection; same continuity tests passing, and same loose screws check with none being loose. Pics below.

Then the wiring from the outdoor GFCI circuit to the tub was inspected at the tub itself. I visually inspected the neutral, two hot lines, and ground wires are wired to the board correctly and every looks right. I also ran continuity tests with a multimeter for the neutral and two hot lines, all checked out fine. For good measure I checked various metal points on the hot tubs metal internals (various pumps, circuit board box, etc) for continuity against the incoming ground wire and it also showed connectivity. All screws are tight. Pics below.

Both breakers provide power as expected in the ON position and disconnect power as expected in the OFF position. While both breakers are on the hot tub powers on. When I press the "test" button on the GFCI it trips the breaker and a manual reset is needed to power the GFCI breaker on again. This can be repeated over and over and it trips as expected with its self-test each time and powers on as expected each time after reset.

Question 1: So how could this happen? Here are my theories, and I'd like to hear other possible causes too.

a) my inspection reached an incorrect conclusion, something is miswired here and I did not find it. If so, what can I check to investigate if this is the case.

b) The GFCI self-test is working, but somehow the GFCI is actually broken. I don't have a proper GFCI tester, but I've read such things exist.

c) The 12V signal is too weak to trip the 50A GFCI. My multimeter showed 12V, but I didn't see if it was DC or VAC. I could safely measure this again if this is helpful.

d) Somehow the hot tub circuit board was to blame? Extra info: a spa company tested this board 4 months prior to this event due to a motor issue being investigated. Their statement was "it tested correctly on their test equiment". It's still a possibility though? How would a board be able to do something the GFCI wouldn't detect though?

e) your suggested root cause.


Question 2: Is possible a bad hot tub board could create an unsafe situation in a way the GFCI could not protect against?

Question 3: Is installing an additional 50A GFCI Square D breaker in the main breaker panel to provide a 2-layer GFCI protection sound useful or ridiculous?

Question 4: What would you do if you were me and your family went in this hot tub?
 

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I would get a grommet or gland fitted where those cables go through the metal box. Not good that. Although it wont be causing your problem.
 
The two most likely reasons to me are:
  1. The shock was below the GFCI trip limit, either because it was low (even if it felt bad) or because the trip limit is too high.
  2. The shock was coming from an independent 12V supply used for safety reasons. In this case the GFCI would not see anything wrong as the power to the isolation transformer would not be leaking, it would be from the secondary side.
I don't know what is used in the USA but for something like a hot tub I would assume it should be a 10mA limit from a dedicated device, where as the common size in the UK is 30mA at the board as protection for general use (not high risk areas). A proper tester would allow the actual trip current to be verified.

This is a bit of a worry, and you really ought to get in a professional electrician who has such test equipment to be sure it is working as intended. In the UK a "multi function tester" that has that capability typically costs in the £500-£1k region so it would be much cheaper to get someone in!
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Example of a MFT:
 
That GFCI looks quite fancy with periodic self-test, so I guess if it is seen to trip on test (as reported) then most likely it is working to specification.

So that kind of points to the 12V light supply as the cause of it. I'm a bit surprised you would get a lot of sensation from that (outside of a salt bath!) but maybe there are other leakage issues as westward10 suggests?
 
That GFCI looks quite fancy with periodic self-test, so I guess if it is seen to trip on test (as reported) then most likely it is working to specification.

So that kind of points to the 12V light supply as the cause of it. I'm a bit surprised you would get a lot of sensation from that (outside of a salt bath!) but maybe there are other leakage issues as westward10 suggests?
It appeared that the GFCI Breaker is wired wrong. The squiggly wire on the GFCI breaker should terminate on the neutral bar and the neutral feeding the hot tub should terminate on the GFCI breaker, in that pic it’s hard to tell
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It appeared that the GFCI Breaker is wired wrong. The squiggly wire on the GFCI breaker should terminate on the neutral bar and the neutral feeding the hot tub should terminate on the GFCI breaker, in that pic it’s hard to tell
I also agree with DPG you need to a install connector where the wire enters the panel which could very easily cut the wire
 
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That looks like a GE GFCI and from a bit of searching is probably Class A which is 5ma. I am wondering whether the 12v lighting supply is actually suitably isolated from the mains supply.

Thanks for the reply. If the 12v lighting supply was not suitably isolated from the mains, would that be an issue with the hot tub's control board design? Or is that something that would happen on a single tub's installation? Could you describe this a bit more if possible? Thanks!
 
The GFCI only protects, and only needs to protect, the AC line circuit and components connected to it that operate at 120/240V. The 12V lighting circuit is derived from a transformer or power supply unit; even if that obtains its power via the GFCI, its 12V secondary side should be independent and the current used at 12V does not pass through the GFCI, therefore, if an imbalance or leakage occurs, the GFCI will not detect it. A GFCI on this circuit is not considered necessary because at 12V, the maximum current that can pass through the water is very limited and not hazardous, although you can often feel it if you are in very good contact.

There is one other possible source of leakage and that is from the AC line, through a fault or moisture in the power supply unit across its isolation barrier to the 12V secondary side and then through the faulty 12v light into the water. A small amount of leakage, usually less than a milliamp, can and does occur normally across the isolation barrier. However, since its source is the AC line and it is merely passing through the 12V circuit, the GFCI would detect it and trip if it became excessive.

The insulation resistance and the leakage of the power supply or transformer can be tested. There may be limitatations imposed by the manufacturer on the kind of tests they advise are carried out, to avoid damaging the electronics. In the UK we would conduct an insulation test at 250V DC to measure the resistance, and a differential leakage test at normal line voltage to measure the leakage in mA. The leakage test can detect both leakage from the AC line to ground, and also to the 12V secondary side. However we have a habit of testing and measuring anything and everything - even a new light socket will be given a bunch of tests before it's considered ready to use.
 
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Thanks for the reply. If the 12v lighting supply was not suitably isolated from the mains, would that be an issue with the hot tub's control board design? Or is that something that would happen on a single tub's installation? Could you describe this a bit more if possible? Thanks!
All I can tell you is if that breaker was wired correctly it would have tripped the GFCI breaker. The hot tub internal wiring is correct but with the cover broke you done the right thing by taking those particular wires loose
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All I can tell you is if that breaker was wired correctly it would have tripped the GFCI breaker. The hot tub internal wiring is correct but with the cover broke you done the right thing by taking those particular wires loose

Just because you can push the test button and it trips don’t mean it’s wired correctly
 
All I can tell you is if that breaker was wired correctly it would have tripped the GFCI breaker.

I also suspect the wiring of the GFCI is incorrect, but here is some info if you can tell me what you think. The pictures don't make it very clear, but here's what I just confirmed (along with another not-so-great picture). The neutral from the hot-tub is not connected to the neutral breaker bar; it is connected to the GFCI at the terminal with the white dot. The GFCI pigtail is connected to the neutral breaker bar, along with the incoming neutral from the main breaker box. The hot-tub's two load lines are also connected to the GFCI directly also. The ground bar does connect the hot tub ground line and the main breaker circuit ground and nothing else. Based on my reading, this seems correct, but what do you all think?
 

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I also suspect the wiring of the GFCI is incorrect, but here is some info if you can tell me what you think. The pictures don't make it very clear, but here's what I just confirmed (along with another not-so-great picture). The neutral from the hot-tub is not connected to the neutral breaker bar; it is connected to the GFCI at the terminal with the white dot. The GFCI pigtail is connected to the neutral breaker bar, along with the incoming neutral from the main breaker box. The hot-tub's two load lines are also connected to the GFCI directly also. The ground bar does connect the hot tub ground line and the main breaker circuit ground and nothing else. Based on my reading, this seems correct, but what do you all think?
In your pictures the neutral for the hot clearly hooks to the ground bar not the breaker. The squiggly wire should terminate on the neutral bar and the neutral for the hot tub hooks to the terminal on the breaker. It looks like that both the wires are attached to the bar in the extra panel with the GFCI which puts them both together and then your neutral goes to another panel and terminates on the neutral bar. They have to be separated. I see a spare double pole breaker in your main panel that is labeled spare, that should have been taken out and your GFCI breaker installed in its place
 
Surely the neutral is connected correctly at the GFCI or it would constantly trip but I agree the neutrals appear to be at the ground bar.
 
It looks OK to me. The ground bar is bottom left, I see two wires. The neutral bar is top right. Cables coming in from the back go to the neutral bar and the top terminals of the GFCI. The cable going out at the bottom connects to the bottom terminals on the GFCI. And yes, if the neutral were going through in the wrong direction, any neutral current (i.e. any 120V loads) would immediately trip it.
 
Yes the photos do make it seem as if the hot tub side neutral is wired to be neutral breaker bar, but in examining it up close, it is not the case. Sorry to not have a better photo to demonstrate this with. I appreciate all the time and concern folks have put into helping confirm the wiring is correct.
 
The GFCI only protects, and only needs to protect, the AC line circuit and components connected to it that operate at 120/240V. The 12V lighting circuit is derived from a transformer or power supply unit; even if that obtains its power via the GFCI, its 12V secondary side should be independent and the current used at 12V does not pass through the GFCI, therefore, if an imbalance or leakage occurs, the GFCI will not detect it. A GFCI on this circuit is not considered necessary because at 12V, the maximum current that can pass through the water is very limited and not hazardous, although you can often feel it if you are in very good contact.

What you're saying makes sense, but I still want to learn more. In this case the GFCI circuit is the only power to the hot-tub control box, so the 12V lighting circuit's transformer does power it. How can AC current flowing into the light's transformer transfer power to it's secondary side without loosing any current? Feel free to refer me to something I should read also.

I'm still very concerned... I've been reading some about stray voltages here Mike Holt Enterprises - the leader in electrical training. - https://www.mikeholt.com/technical-stray-voltage-newsletter-menu.php and also here Stray Voltage - No You are not Crazy - https://www.mikeholt.com/mojonewsarchive/SV-HTML/HTML/StrayVoltageNotCrazy~20031020.htm The shock I felt was not small, I think if I had been in the tub when the light failed I would have died.

I don't know what to do because how can I be sure it's not caused by something like what is described in these articles. I'm concerned that even a good electrician could not solve such a strange problem. After verifying (as we have) that the wiring is good, and if the GFCI tests good what could they do to assure me that this is safe?
 
What you're saying makes sense, but I still want to learn more. In this case the GFCI circuit is the only power to the hot-tub control box, so the 12V lighting circuit's transformer does power it. How can AC current flowing into the light's transformer transfer power to it's secondary side without loosing any current? Feel free to refer me to something I should read also.

I'm still very concerned... I've been reading some about stray voltages here Mike Holt Enterprises - the leader in electrical training. - https://www.mikeholt.com/technical-stray-voltage-newsletter-menu.php and also here Stray Voltage - No You are not Crazy - https://www.mikeholt.com/mojonewsarchive/SV-HTML/HTML/StrayVoltageNotCrazy~20031020.htm The shock I felt was not small, I think if I had been in the tub when the light failed I would have died.

I don't know what to do because how can I be sure it's not caused by something like what is described in these articles. I'm concerned that even a good electrician could not solve such a strange problem. After verifying (as we have) that the wiring is good, and if the GFCI tests good what could they do to assure me that this is safe?
bmbouter you would have piece of mind if you would call an electrician to rewire that breaker. I’ve seen enough pictures to know it’s wired wrong, and if it was me I would take that spare double pole breaker out and put that GFCI breaker in the main panel where it belongs. Then it would have tripped when the lens on the light broke. Good luck
 
How can AC current flowing into the light's transformer transfer power to it's secondary side without loosing any current

In a conventional wirewound transformer, the 120V / 240V primary circuit energises a coil that creates a magnetic flux in the iron core. That magnetism then induces a current in a totally separate coil on the 12V secondary side. Because there is no electrical connection between primary and secondary, a faulty circuit or device connected to one side of the transformer can only create leakage on that side. The quality and strength of insulation between primary and secondary depends on application; a transformer made for safety isolation (e.g. between AC line and hot tub) will have insulation made to a recognised standard.

In an electronic power supply unit there is still a transformer, but by converting the incoming AC power electronically to a much higher frequency the transformer can be made smaller, lighter and more efficient. This frequency conversion can cause a small amount of leakage to pass across the transformer capacitively, from primary to secondary, but under normal conditions it is too small to cause harm and too small to trip a GFCI.
 
This is so important please could you post a better picture so those 'in the know' can confirm the wiring is actually correct for you.

I agree completely. I took some new photos, moved the wires to get a better view, and also annotated them. I left the same pics un-annotated so you can see. Please let me know what you think!
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I ran some additional tests. I reconnected the light and I ran 2 tests. I'm interested to see what you think about my conclusions.

The voltage I measured with one lead in the water and the other into the earth directly. A DC measurement showed 0 while an AC measurement showed roughly 20V. So to me this means it's VAC not DC. I also included a picture of the transformer inside the hot tub control board and also a copy of the circuit diagram for fun too.

I wanted to know how much current was leaking so I had one lead in the water and the other in the earth. I tried the 10A amp option first it read nothing, then I went to the 200mA option input and with the DMM on the 200u it showed 11.1.

Does this mean it's an 11uA shock at 20V? I am concerned this isn't an accurate reading because the DMM is in parallel with the light circuit which is still connected and I'm not sure how I could measure this otherwise. If I measured the light circuit directly it wouldn't account for the significant loss in conductivity due to the water.

If you have suggestions for how I can accurately access the voltage and amperage, or if my conclusions aren't accurate.
 

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I wanted to know how much current was leaking so I had one lead in the water and the other in the earth. I tried the 10A amp option first it read nothing, then I went to the 200mA option input and with the DMM on the 200u it showed 11.1.
Your meter is measuring DC current, not the AC!

AC is typically used for low voltage lights, originally halogen bulbs for which DC is not needed.

This also provides a real-world example of why for safe isolation you should use a voltage tester and not a multimeter. A multimeter on the wrong setting can be lethal, either exploding (if on amps or ohms and not able to safely interrupt the fault current) or giving you a false sense of security (as here, if measuring DC volts on a AC supply it would read next to nothing).
 
If you are thinking of a new multimeter this one (and the 760-2 bigger brother) are liked by some on this forum:
Unlike many of the cheaper meters, it has the CAT-IV rating to 300V so is acceptable to test incoming domestic power lines as covered here:
There are many other meters available, but this seems a good price/performance point. Same for voltage testers, avoid the non-contact type and the best are usually the simplest but should always have at least the CAT-IV rating to 300V or more for domestic use. Same brand, but plenty others of similar sort:
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I see that HomeDepot has the Klein Tools ET45 voltage tester for $9 and it is CAT-III rated to 350V so fine for stuff from your breaker board, etc.
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Remember with any test equipment if you are trying to prove something is dead and safe to work on, you have to prove that your tester is working first!

You can get battery powered proving units for this task so you can check before and after you verify the power is off (circuit dead) but the basic alternative is you use the voltage tester on a known power source first (and after, if possible) so you know the tester is working.
 
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https://spacare.com/productimages/pdfmanuals/Balboa/Testing_A_Balboa_Transformer.pdf

Could you identify which 12V transformer is fitted to your hot tub? I think it is the first one written in red in the link above.

The transformer is a 30274-2. It has 30274 on the side and as described in the the Balboa link it has 3 wires (one black hot primary, two secondary yellows) in the connector. The 4th wire (white primary) is connected to the breaker. That would make it the 30274-2.

The primary side resistance test (black wire in connector and the white neutral) showed 45 ohms. That is within the recommended range of 40-50 ohms. The secondary side resistance test (between the two yellow wires) showed 0.9 ohms which is within the recommended range of 0.5 - 1 ohm.

I measured resistance between the black (primary) and one of the yellow (secondary) and it showed no ohm value. I measured resistance between the black (primary) and ground and it also read 45 ohms which I can't tell if its strange or not. I measured between a yellow (secondary) and ground and it showed infinite resistance.
 
Your meter is measuring DC current, not the AC!

AC is typically used for low voltage lights, originally halogen bulbs for which DC is not needed.

Thank you for pointing this out! I have another tester which is able to measure AC correctly. So here's those same tests redone with that one (along with a new amperage pic). The water is putting out 20VAC and 3.21A.

So in summary how dangerous are these numbers?

Conceptually I understand from Lucian Nunes that the GFCI wouldn't trip because the light is on the other side of the transformer. Still though, this seems like an unbelievable safe design from the manufacturer. What do you think?
 

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I really doubt you are seeing 3.21A of leakage! I don't think you are using the meter correctly as it appears to be a clamp meter where for measuring current you put the current-carrying conductor in to the centre of the jaws.

A sustained current of 0.03A (30mA) is considered the upper limit where you are probably (95%) going to survive a shock. See this graph:
 
The water is putting out 20VAC and 3.21A. So in summary how dangerous are these numbers?

Agree that 3A doesn't make sense, the resistivity of the water is much too high to allow that. 3mA possibly but does that meter even take current readings from the probes or just through the clamp?

Voltage on its own means nothing when there is no complete circuit. Take a piece of electronic equipment such as a Blu-Ray player or TV that has a 2-prong plug, stand it on an insulating surface and measure the AC voltage between the shield on one of its connectors and ground. You might get anywhere between zero and 120V, it doesn't matter, it's a fraction of a milliamp of leakage through a high impedance and the actual number you see only tells you how that impedance compares to the input impedance of your meter. Different meters will tell different things. Whatever, you don't get shocked.

So at the moment we can't infer anything from the numbers, because the voltage doesn't tell us anything and the current is incorrect.

You measured some aspects of the transformer. The primary and secondary resistance readings are normal and simply tell you the transformer probably works. The one of interest is between primary and secondary and you didn't get a reading which means it's off the scale at 20MΩ or whatever. But that is not an adequate test of insulation as the test voltage is not representative of the electrical stress in normal use. To prove the integrity of the insulation, one needs a high-voltage insulation tester that measures the resistance while subjecting the insulation to a high voltage such as 250 or 500V.

Personally, I would test the insulation resistance and differential leakage of the entire hot tub installation. That would be routine in the UK although it seems less common in the US. If it passes those tests with a good margin, we can debate the merits of underwater transformer-fed lighting and GFCIs for ELV circuits safe in the knowledge that you are unlikely to suffer a life-changing shock from the AC line through a fault as yet undiscovered.
 
You both are right. I was using the meter incorrectly. After reading it's instructions the clamp style meter only measures voltage with the probes. I used some 12 gauge copper wire, connected the electrified water to the earth and used the amp clamp, but it measured 0. I read the instructions and realized this gauge reads a minimum of 0.01A in its AC setting on the 40A range. So I don't have the equipment to measure this more accurately.

I appreciate the suggestion for the Testo. I think I am going to get one and measure it. The tub is out of commission through the summer anyway so it can wait for delivery. This is a learning project for me so that's my interest.

I will have a certified electrician verify the wiring before anyone gets in it no matter what.

Personally, I would test the insulation resistance and differential leakage of the entire hot tub installation.

What tools would you use to perform the insulation resistance and differential leakage tests? What can I read to learn more how to conduct such tests? How can I learn more?
 
I appreciate the suggestion for the Testo. I think I am going to get one and measure it. The tub is out of commission through the summer anyway so it can wait for delivery. This is a learning project for me so that's my interest.

I will have a certified electrician verify the wiring before anyone gets in it no matter what.
That is good to hear!

What tools would you use to perform the insulation resistance and differential leakage tests? What can I read to learn more how to conduct such tests? How can I learn more?
The leakage current measurement for distribution circuits is usually done with a clamp ammeter as well, but one that can go down to less than 1mA resolution since you would normally be expecting values in that range.

To measure the residual current (basically what trips a GFCI) you would clamp the phase (hot) wire(s) and the neutral all together but not the earth. Normally (say 2-wire system) what goes out on one wire comes back on the other so they should always sum to zero, and the net magnetic field would also be zero. If something is leaking from live to earth then there will be that difference when looking at L+N (as N would be missing the leakage return) and the meter would read that.

There was a discussion on here about what sort of meter to get for this type of work here:
Probably similar ones are available in the USA. While not greatly expensive they are often a bit out of most DIYer's price range.

For testing an appliance you can get dedicated test meters for that sort of thing. In the UK they are referred to as "PAT testers" (PAT standing for Portable Appliance Testing) and they generally do several tests but the key ones are earth continuity, insulation resistance (DC test) and earth leakage current (AC test). More can be read here:
The cheapest models just give a pass/fail result and are intended for non-skilled use, for example, a company who sends someone who is not an electrician on a short course so they can check stuff internally as it is cheaper and/or more flexible than contracting work to a 3rd party. The more advanced (and expensive) models give readings and allow more tests for handling unusual cases and typically are used by folk who do PAT testing commercially.

Quite a lot of what an advanced PAT tester does is duplicated in a Multi Function Tester (MFT) that typically an electrician would have instead to allow earth conductor resistance, insulation testing and RCD trip-time measurements, etc, but both have areas of testing that the other one lacks.
 
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Well I got the testo and I tested the shorting underwater light what I believe is correctly this time, pic for amp measurement attached. It reads a stable 0.76 mA and 20V. Notice it also shows a nearly perfect 60Hz signal. Image upload seems to not be working on the forum so here's my pic link: New photo by Brian Bouterse - https://photos.app.goo.gl/hXwTB2GniHrXwvDf9

So that's the kind of power we're working with. It's less than 5mA which explains why the GFCI doesn't trip. Do you agree?
 
Well I got the testo and I tested the shorting underwater light what I believe is correctly this time, pic for amp measurement attached. It reads a stable 0.76 mA and 20V. Notice it also shows a nearly perfect 60Hz signal. Image upload seems to not be working on the forum so here's my pic link: New photo by Brian Bouterse - https://photos.app.goo.gl/hXwTB2GniHrXwvDf9

So that's the kind of power we're working with. It's less than 5mA which explains why the GFCI doesn't trip. Do you agree?

That looks like a more realistic figure.
 
What is the meter actually measuring there? Pool water to true ground? Clearly that current wouldn't trip.a GFCI and isn't likely to be harmful, but I'm still not sure what it represents. Aggregate leakage from the whole electrical system? Leakage across the lighting transformer? Difference between supply ground and true ground? We're only seeing the symptom, not the cause. Insulation tests and differential leakage tests will locate its source...
 
Certainly that reading looks more realistic, though as Lucian has said, it is not clear exactly where you are measuring this (i.e. what is each probe connected to)?
 
I should have given info about how the test was conducted in addition to the data observed. Thank you for teaching me this lesson also.

The test performed was with 1 probe in the water itself, and the other in the dirt/earth next to the tub. The dirt is very dense, so I believe it provides direct, low impedence conductivity to the earth.
 
It depends what you are comparing it to. There could still be many kilohms or tens of kilohms between your probe and true earth, insignificant when taking a voltage reading, significant when measuring current and barely conductive at all compared to the main ground connection.

But the law of diminshing returns sets in about now. You have some measurements that imply there is some leakage that might be worth investigating, albeit that the leakage only occurs via the present path when the insulation of the underwater lights is compromised. If you want to trace its source, then tests of a more specific and targeted nature are required. I can come up with about half a dozen completely different explanations for your 20V and 0.76mA, but with a dozen other tests I could prove or disprove each theory, in a logical sequence. We don't have much info (not being there with you) and you don't have much test equipment, so I am not sure how far we can help with that. It might be the time to get a service agent or electrician skilled at fault-finding to give it a proper series of tests.
 
The test performed was with 1 probe in the water itself, and the other in the dirt/earth next to the tub. The dirt is very dense, so I believe it provides direct, low impedance conductivity to the earth.
You would be surprised by how hard it is to get a genuinely low earth rod impedance!

Even so, the test you did implied an impedance of around 26k but a portion of that could be the test probe in to the ground. That would make little difference to the 20V you see, but might impact on the current you observe. Same goes for the size of the conductive object in the water, if you have a foot or two of bare wire in the water it would be better connected to the source.

I would be reluctant to suggest you drive in an earth rod for the sake of it as you might just hit a buried cable/pipe, but you could try using a long wire to an internal (power supply) earth, or something like a metal water pipe entering the building.

But as already said, you have shown readings that are more in keeping with the failed low voltage light than a leak from the AC power itself.
 
I had an electrician company that deals with hot tubs specifically come out, and they confirmed the tub, GFCI, and electrical disconnect are all wired correctly. Also the wires going through the hole now have a grommet.

Unfortunately this hot tub electrician could not perform the earth leakage current test, perform RCD trip time measurements, or perform the insulation resistance test. It's frustrating to understand these tests, yet when I asked about them they say things like "what is that" or "that sounds complicated". :(

Thanks for all the help from this forum!
 

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