Infinate prime alarm system-connecting to phone line

[Rockomuir]

Evening all,

I have just fitted this alarm and everything is working fine except for the pstn module. When connected I cannot phone out from the telephone, or get the alarm to make a service call. I have run a twisted pair from the incoming bt to the board and another pair ifrom the first slave to the alarm panel. I have checked all the manuals and trying to get through to customer support but little joy as yet.

Can anyone shed any light as I am slowly pullin my hair out. I am sure I have done something silly and need a fresh start to spot the error. I was led to believe with this alarm on the event of an alarm it should be able to contact several numbers to inform them of the alarms.

Thank you

 

[telectrix]

what connections have you made to the phone line? should just be into 2 and 5 (or A and B).

 

[Rockomuir]

It is a master and slave combined, I connected to the A and B on the incoming line to the alarm panel, and from 2 and 5 from the slave to the other telephone connections into the alarm panel

 

[stuartcourt]

have you tried just the 2 and 5 to alarm panel

 

[Rockomuir]

I will do when I return on Monday. By connecting to the main bt am I likely to be causing interference

 

[telectrix]

not familiar with the infinite gear, but would not expect more than 1 connection into the phone line.

 

[stuartcourt]

I agree with above and no should no to interference, did instructions say to go to master

 

[Rockomuir]

The vague instructions just said from the incoming bt to the panel, then from the first slave to the other phone connections on the pstn modules
thanks for your replys

 

[UNG]

Just a really stupid one but are you using the proper Krone tool to punch down the cable on to the phone sockets I've had a few people recently wondering why their DIY BT extension socket didn't work after they punched the cables down with a terminal screwdriver and wrecked the Krone blocks

 

[grantr37]

it should have just a single 2 wire connection going to the master incoming BT connection box, when the alarm goes then the phone if picked up would have a modem dialing tone coming out, it has a basic dial up modem which connects it by dialing a number, then the alarm panel codes in to the alarm company server by sending an identification number(user name) and an access pin, the server then polls the alarm and the alarm comes back with an information code such as "fault" "alarm" or "user pass override" some also report "service" or "tamper" the information transmitted contains the saved/loaded identifier information such as address, post code, time and date stamp and household telephone number, the software on the server at the alarm company then communicates with the front end system and an alarm message pops up at a call centre with more information that they have there, they will make a phonecall to the address and if nobody answers, or if they do not know the verbal password and information, the call centre will hang up and contact the police....or the fire service, whichever type of alarm it is.....

the alarm unit will dial in a service call now and then when the line is not in use, if this does not happen then the alarm company will call up the householder...