Hi
We install equipment in domestic houses in UK. The equipment is monitored over the internet via ethernet connection and the usual RJ45 connector. The equipment is usually installed in a utility room or garage, so the ethernet cable isn’t usually long enough to go directly back to the router….instead, our customers use “TP Link” type comms_over_mains connections, or a wifi repeater, to get comms back to the household router.
Even though the installer checks for internet connection at install time, about 20% of the units loose internet connection at some point. We don’t know why.
Do you know why this might be? And how we can restore internet connection?
We wonder if maybe the installer isn’t properly making the RJ45 connections?…or maybe the RJ45 doesn’t have good strain relief?
The telephone calls that we get from our customers, moaning that their equipment doesn’t have internet connection, is swamping our customer services dept.
Do you know how we can diagnose? Preferably without having to go round customers house, (but we will do that if we end up having to.)
We install equipment in domestic houses in UK. The equipment is monitored over the internet via ethernet connection and the usual RJ45 connector. The equipment is usually installed in a utility room or garage, so the ethernet cable isn’t usually long enough to go directly back to the router….instead, our customers use “TP Link” type comms_over_mains connections, or a wifi repeater, to get comms back to the household router.
Even though the installer checks for internet connection at install time, about 20% of the units loose internet connection at some point. We don’t know why.
Do you know why this might be? And how we can restore internet connection?
We wonder if maybe the installer isn’t properly making the RJ45 connections?…or maybe the RJ45 doesn’t have good strain relief?
The telephone calls that we get from our customers, moaning that their equipment doesn’t have internet connection, is swamping our customer services dept.
Do you know how we can diagnose? Preferably without having to go round customers house, (but we will do that if we end up having to.)