Please help! Boiler ch pump always on!

[LeeD]

Hi

ive recently moved into a new home with a combi boiler witch has underfloor heating downstairs and rads upstairs
The ch pump on the boiler seems to be always on and cannot seem to turn it off even when the programmer is set to off for the upstairs heating and the controls for the ufh are off too!
any ideas would be much appreciated as this is crazing me!
In the programmer terminals there is no cable to the ch off and htw off terminals, should this be?? is it wired wrong?

please help!

Many thanks

 

[telectrix]

does this help?

ST9400A-%2526-ST9400C-Installer-Guide.pdf

 

[LeeD]

Thanks but not really, even when I turn the heating switch on the boiler to off it still has the ch pump light on and still fires up. The stats for ufh are all turned down and there is no heat coming from the floor.

 

[Lenny]

We need a bit more info here before we can offer advice.

Is it a new system in a new house, does it really 'always' run i.e 24/7 or does it just overrun for a couple of hours, what make of boiler do you have??

 

[LeeD]

Grant vortex combi 21e
house 4 years old so yeah newish
not 24/7 but on off on off etc
I'm gna run out of oil at this rate!
And the rads upstairs are always on, I'm gna change the thermostat but that still wouldn't explain why I can't turn heating off at boiler or why?

 

[LankyWill]

You have either have a faulty zone valve Allowing the permanent live down the auxiliary. Or you have a permanent live in the wrong place. You don't need dhw and ch off to be wired.

 

[telectrix]

Thanks but not really, even when I turn the heating switch on the boiler to off it still has the ch pump light on and still fires up. The stats for ufh are all turned down and there is no heat coming from the floor.

so, is the pump just pumping cold water round, and not firing the boiler? if so, then it's not using fuel, is it?

 

[LankyWill]

Make sure the ch cable in the prog goers to the a zone valve brown and not in the greys with others.

 

[LeeD]

No because the burner comes on and the utility room where it is sited is tropical to say the least

 

[LeeD]

Make sure the ch cable in the prog goers to the a zone valve brown and not in the greys with others.

The programmer only has incoming L and N and black in dhw on and brown in htg on