That's well outside the spec then, no way it should have been installed in this way, but I suspect it was a genuine error in terms of confusion over whether it should have been a 21 or 20 model.yes it is a 3600tl-20 not a 21 which i gather would stop this problem
The installer should swap this to dual string at their expense, or replace the inverter with a 21 model - either option would be acceptable IMO, though I'd want the varistors testing to see if they've been damaged.