ADT Honeywell Galaxy 2 Alarm... DIY Help Needed...

[Master_Mayhem]

Hi everyone

Apologies in advance that this - my very first thread, is tantamount to a cry for help, but I really am in need of guidance.

It's a case of the usual end-of-contract nonsense with ADT after being tied to a 3 year agreement which frankly, has cost me a fortune and left me (if ADT have anything to do with it), up the creek, without a paddle!

I have a Honeywell Galaxy 2 Series Wireless System, which is now out of contract. I'd like to utilise the system further and fit a speech dialer (Honeywell Informa SD), along with an external bell box/siren (Honeywell Resonate Bell Box), as the one currently used is a dummy. I've fitted a couple of home security systems before (Veritas), so am reasonably adept, but am a little tentative about working with the ADT system, due to their 'closed loop' policy - effectively making contract renewal/continuation the only option.

Can anyone help - particularly with how to gain access to the system and where/how to wire-in the additional components above?

MANY thanks in advance.

 

[Richard Burns]

Your best bet is to call an independent alarm engineer who may be able to reset the system for you.
This is the instruction manual for a galaxy series 2 which may help, but really unless you can get ADT to give you the codes they use you are a bit stuck.
Please be aware I do not know a lot about alarms I am just giving pointers to possible directions.

 

[ayjay]

remove it and utilize the existing wiring on a veritas? adt are con artists

 

[Master_Mayhem]

I was hoping to utilise the existing system... its cost me almost £1500 over the 3 year contract period and I'm damned if I'm going to throw it in the skip and start afresh with a new one - although, if I have to, then so be it.

Surely, there's a way to gain access into the ADT programming and reconfigure the system for personal use - with a stand alone speech dialer and external bellbox(s), etc?

 

[telectrix]

unless to can get the engineer code and installation ( don't think they are available) or reset the panel to factory default , your best bet is to replace panel and keypad. as ayjay said, veritas or similar panels are reasonably priced and you can configure the system to your own requirements.

 

[Gazthesparky]

If you can find an engineer who knows galaxy panels they should be able to reset it back to manufactures default

Failing that its a case of rip out and put a new system in

 

[Master_Mayhem]

There MUST be a method for re-setting the panel back to the factory default, enabling the user to reconfigure for future use.

I've just spoken with ADT... they want £120 for an engineer to call around to re-set the system using their 'secret' code(s). Considering that I've paid them £500+ for the system and 36 + 3 x £22.00 for monitoring, I think that's a little cheeky.

 

[Gazthesparky]

There is a way to manually reset the panel yes

 

[telectrix]

that's why ADT have posh offices and i work out of a 12 year old van. still, at least i can sleep at night. for that £120, i'd fit and commission a new panel.

 

[Master_Mayhem]

Can you advise... I'm desperate as it leaves my family (young daughter), extremely vulnerable - I work away from home. I'm not exactly pleased with ADT, particularly as I've paid for the system fair and square in accordance with their contract, yet now have no alarm cover and a system that's of little to no use.

 

[Master_Mayhem]

All very contradictory... mucho confused.com

 

[diabalo]

I managed to reset a Eurosec alarm which an alarm engineer advised me was locked by following the instructions in the manual (found online) but I did have to resolve a fault on a PIR and ensure all trigger conditions and tampers were nul first. I am not experienced with alarms but they are very logical. The information provided above does seem to be your best bet. Alternatively a half decent panel and keypad can be had for around £45to £50 and you can wire in your existing sensors. An SAB bell box is under £25. If you go DIY as I did you will have to get your head round the terminology and experiment a bit but it is satisfying when it works. Good luck!

 

[Master_Mayhem]

Thanks for help and guidance thus far. I'll read through the replies herein and see if I can't work out a solution.

 

[telectrix]

IMO, for the time spent faffing about with the galaxy, buy a eurosec.

 

[Master_Mayhem]

Followed the steps within the DIYNOT weblink: established link (0V and Tamp), but noted there were NO connections to zone 1 (1001), to remove.

I was unable to silence the system by entering the 'default code(s)' - nor did inputting the 'engineer's code' make a difference, either.

The RKP stated 'User re-set required' - however, inputting my user code made no difference, either.

 

[DL electrician]

These panels can have just the codes set to default... The NVM chip will retain all other data and parameters.


Contact a local company to complete the works, all in with installation of speech dialler etc it's no more than 3 hrs work.

Also having an SSAIB or NACOSS company commission the system may be of relevance to your insurers.

 

[Master_Mayhem]

Finally managed to perform a system default and restore :17:

I have full access privileges now and no longer have to dance to the tune of ADT and their penchant for robbing Jo Public blind, nor do I need to consider junking a system that I've paid over £1500 for these past 3 years!

Just need to wire-in an external bell box/siren and strobe now and potentially, a speech dialer - can't seem to get the SMS facility operative, but I'm guessing that might be due to incorrect/inadequate soft/firm ware.

Thanks for your help, guidance and patience on this one - much appreciated.

:wink_smile:

 

[telectrix]

so , can you share with us how you managed the default and restore? this has come up before with these panels, and it would be good to know.

 

[Golden_Boy]

112233 engineer

 

[telectrix]

112233 engineer

after defaulting, yes. it's getting back to the factory settings that was the problem.

 

[Master_Mayhem]

I'm not sure whether it'd be the right thing to do publishing the method for defaulting here, as others (many in the alarm/security industry), have said before.

The method is not too dissimilar to the one published on the DIYNOT website, however that particular method is incorrect.

Performing the default does retain all previous settings thankfully, so zones/user's and other set parameters remain in the system memory.

 

[polo1]

I'm not sure whether it'd be the right thing to do publishing the method for defaulting here, as others (many in the alarm/security industry), have said before.

The method is not too dissimilar to the one published on the DIYNOT website, however that particular method is incorrect.

Performing the default does retain all previous settings thankfully, so zones/user's and other set parameters remain in the system memory.

That reply is a bit of a joke, given that you came onto a public forum to ask the question in the first place! Bye the bye, I don't require the info as I know what can and can't be done with this panel.

 

[Master_Mayhem]

Eh... no more of a joke than your reply, Polo.

1) If you know the way to perform a default, why haven't you passed this information on to me/someone else in need of assistance?
2) If you expect me to relay the default process publicly - when fully aware of the method yourself - why don't you do so?

There's the joke!

 

[diabalo]

It's my guess that the sort of intruder who goes straight to the keypad and board and performs a factory reset in order to silence an alarm doesn't really need to drop in here to get the data.

 

[telectrix]

It's my guess that the sort of intruder who goes straight to the keypad and board and performs a factory reset in order to silence an alarm doesn't really need to drop in here to get the data.

which, of course is not possible if the alarm is set, and should by that time be in full alarm.

 

[polo1]

Eh... no more of a joke than your reply, Polo.

1) If you know the way to perform a default, why haven't you passed this information on to me/someone else in need of assistance?
2) If you expect me to relay the default process publicly - when fully aware of the method yourself - why don't you do so?

There's the joke!

Chill - I wasn't suggesting that you should post such info on a public forum - rather that it was ironic that you sought such info on a public forum and then go on to suggest that it's not good form to give out this kind of detail.:devilish:

 

[reefclown]

would really appreciate if someone could pm me the reset information as would also like to be able to self maintain my out of contract galaxy 2-20.

please

 

[reefclown]

if there is an engineer that can come out to Mortlake ot reset the engineer code for a Galaxy g-20 that was previously under a ADT contract at a reasonable price then please pm me.

 

[Hawkmoon]

Chill - I wasn't suggesting that you should post such info on a public forum - rather that it was ironic that you sought such info on a public forum and then go on to suggest that it's not good form to give out this kind of detail.:devilish:

lol - absolutely!

 

[jamie_c69]

Hello
Please could somebody help me, I have taken ownership of a property with a Galaxy 2, and it keeps dialing up everynight costing me a fortune in phone bills.

ADT want £125 plus vat to send an engineer to disable the dial up, and allow the alarm to still be used.

I am an electrician, and don't want to bin the system, and would appreciate it if somebody could guide me how to disable the phone dial up, but so I can still use the alarm system.

Thank you

 

[camerabloke]

You need to gain access to engineers menu to disable line volts. Eng code will be locked by ADT. Other option is to default panel which I'm not sure can be posted on an open forum

 

[Plonker 3]

Maybe google can help you?

 

[telectrix]

they've got you by the short hairs, mate. you could dis. the dialler, but then the system would probably lock out as it can't see the dialler. bite the bullet. pay 'em the £125, but make sure they change the engineer code to one you can use.

 

[jamie_c69]

Thanks for replies I tried google, adt said dialler can be disabled and it used as a normal alarm. Other person is this thread had success programming, and I was hoping to do the same, of anybody knows engineers code please pm me

 

[Swcfisher]

Just need to wire-in an external bell box/siren and strobe now and potentially, a speech dialer - can't seem to get the SMS facility operative, but I'm guessing that might be due to incorrect/inadequate soft/firm ware.


:wink_smile:

have have you programmed In a message centre number?

 

[alanl]

Unless you have had some training on these panels, then I reckon you'd be stuffed trying to do it.

If you are an electrician, then Honeywell do a free training day for these, and their similar Flex boards. You cant do much without the Installation Manual, even that doesn't tell you how to default the board to factory settings.(and it isnt the easiest thing to set up)
If you do have the engineers code, then it'll be code 47 (remote access) that needs changing.I cant remember the details, but it is set to dial out by default, this needs changing to no dial out.

 

[RmBo_0]

I believe the engineer code is usually 112233. I'm working on a property with the galaxy 18 and had to google to find it to disable while I move pir's

 

[camerabloke]

It won't be that if ADT have installed ot

 

[Pete999]

Why is that then?

 

[camerabloke]

Cuz an engineer with any savvy won't leave it as default.....oh I forgot its ADT we are talking about

 

[jamie_c69]

Cuz an engineer with any savvy won't leave it as default.....oh I forgot its ADT we are talking about

Thanks for replies, I have tried the default code but it's not that.
I have managed to disconnect the alarm from the phone line but now the alarm beeps in the middle of the night because it can't dial out! I then cleared it with my user code.

I don't fancy doing a training course but thanks for the suggestion

Any help to disable the dial out would be much appreciated

 

[alanl]

There is no way of disabling it without the engineers code.
It is possible to reset these boards to default/factory settings.
I'm not putting those details here. Other forums have published the procedure before.
Then you will need the engineers manual to program it. The keypad menu isnt intuitive, so you'll be spending 3 or 4 hours to get it working again.

How about going on ebay and buying a new board? They are around £40 , you can then sell the old one on for £20 to someone who knows how to reset it.
You'll still need to program it, but you wont have the hassle of trying to default it.

 

[jamie_c69]

There is no way of disabling it without the engineers code.
It is possible to reset these boards to default/factory settings.
I'm not putting those details here. Other forums have published the procedure before.
Then you will need the engineers manual to program it. The keypad menu isnt intuitive, so you'll be spending 3 or 4 hours to get it working again.

How about going on ebay and buying a new board? They are around £40 , you can then sell the old one on for £20 to someone who knows how to reset it.
You'll still need to program it, but you wont have the hassle of trying to default it.

Yeah that's my last resort I don't really want to bin the system as it's very recently been replaced.i have found places to get the programming manual and how to default but not sure the method is correct.
If someone knows the engineer code please pm me.
thank you

 

[alanl]

Bangs head against wall!

You cannot get the engineers code without paying ADT for it.
That's why you have to reset/default the board to factory settings.

 

[jamie_c69]

Bangs head against wall!

You cannot get the engineers code without paying ADT for it.
That's why you have to reset/default the board to factory settings.

Oh I thought somebody would have it. Please could ask if u could pm me the default method that u know? It's a galaxy 2-12. Thanks

 

[pongo2000]

Oh I thought somebody would have it. Please could ask if u could pm me the default method that u know? It's a galaxy 2-12. Thanks

all G2 models

remove mains
remove battery

link 1001

remove bell tamp

leave lid screw out

re power

all codes reset to default.

Please bear in mind if you want to use any alarm for insurance purposes you must have it serviced annually by a UKAS approved company.

​

 

[jamie_c69]

all G2 models

remove mains
remove battery

link 1001

remove bell tamp

leave lid screw out

re power

all codes reset to default.

Please bear in mind if you want to use any alarm for insurance purposes you must have it serviced annually by a UKAS approved company.

​

thank you I will give this a try

 

[camerabloke]

And now, so will all burglars who read the above post

 

[jamie_c69]

And now, so will all burglars who read the above post

im not sure a burglar cares about defaulting a system but anyone knows to stop an alarm sounding all power sources would need removing and any phone connection....

 

[alanl]

Not really, just taking off the casing will cause the alarm to sound, and anyone with the knowledge to tamper and silence alarms will already know how to do it.

I'm not sure that is the correct way to reset it anyway, I've got the correct notes, and it is similar, but there is a vital piece of info missing.
I'm not going to test it out as I've got better things to do.