Low voltage supply and compensation?

[Vigman]

In a property my daughter is in there are many pairs of 6 foot fluorescent lamps. Often and for a long time they can all flash on and off. This has gone on for years as sometimes there are no problems for months.

I've replaced tubes, starters and even ballasts as well as the MCBs in the lighting circuits. I took a reading of voltage to the property and it was only 210 volts.

I employed an electrian to check and they also found low voltage supply.

I finally arranged for SSE-Eng to come out and test and they got between 197 and 208 volts!!

It seems that we had originally been connected to a very near substation which had been decommissioned four years ago.

We were currently at the end of a long circuit and not getting sufficient supply.

They got back to me saying that they had had a meeting and are going to build a new substation!

It turns out that this property and many others were getting less that the 216 minimum volts supply

In anyone's experience here can I get compensation for the the numerous new lights, bulbs, starters and ballasts as well as the electrician's time for testing. Can I also get compensation for not being delivered an acceptable supply?

Interested to hear if anyone has experience of this situation

TIA

Vigman

 

[telectrix]

had a similar situation with a client. florries flickering. at peak times the supply was down to 207V. SP's answer was "nothing we can do about it". then a quote to supply 3 phase at a cost of £15,000 if customer dug and filled the trench 400 yards from nearest 3 phase pole.

 

[Vigman]

had a similar situation with a client. florries flickering. at peak times the supply was down to 207V. SP's answer was "nothing we can do about it". then a quote to supply 3 phase at a cost of £15,000 if customer dug and filled the trench 400 yards from nearest 3 phase pole.

Ouch! Seems like I've come out of it pretty well then. Wonder how long before SSE Eng build a substation?

Wondering if LED panels are less susceptible to the low voltage in the meantime?

Vigman

 

[Percyprod]

When working for dno regular job was testing supply voltage. Involves fitting a voltage recorder and/ or data logger for a week or two. If outside statutory limits (230 +10 per cent or -6 per cent) then it has to be sirted. If not complain to electricity regulator. You will not get compensation!