Clearly, the last thing you would do is sell it on a forum...Lol!
Years ago, my daughter got a new phone from Phonecar Whorehouse or whatever it's called, and it broke within a month. I took it back, the guy said, no way am I going to replace that, it's over 14 days since you bought it, so I'll take it in and send it back for checking, it's a 6 week turnaround. No, I said, it's clearly faulty, you sold it, you refund or replace it, that's the law (which it was, but then they were not in receivership). He was very rude and told me he would freeze in hell before giving me a refund or replacement. I just sat there, for 3 hours, and when he tried to get me to leave as he was closing the shop, I just refused to move. Eventually, after threatening me, he called the police who duly arrived, and suggested I was guilty of trespass! I said, "what? In Scotland? What about the Sale of Goods Act and its subsequent amendments including supplying goods not of merchantable quality and not fit for purpose?"
Eventually, the salesman said that he couldn't refund me because he was under direct order from Head Office not to do that, and would lose his job, but admitted that this was against the law, but that was his instructions. I agreed to leave, having had the police note everything down. He was subsequently sacked, after I sent a letter to Head Office, and after that I submitted an unfair dismissal claim on his behalf! He got £2k and costs, so everyone's a winner, eh?
Moral? Deal with companies who actually DO care! and use social media to get what you want. My daughter, last year, went on holiday and went to a very posh hotel to use their pool/spa facilities. No-one said there were any restrictions, so she and her friend chose some nice loungers by the poll and had a nice afternoon in the sun with complimentary cocktails etc. On leaving, the girl at the desk accused her of cheating, because they had sat on loungers which were reserved for peole who had bought a "superior" package, and demanded $100 for the "upgrade". There were no signs telling her this, and no-one said she could only sit in the "cheap seats".
Anyway, as she is in marketing, she decided to follow up this insult, and found the personal email of the CEO (i won't name names, but imagine a very high-end hotel chain in Dubai). She recounted her ordeal, said she was very hurt and surprised at the attitude of the girl on the desk, and while she wasn't normally vindictive, nevertheless she was going to facebook her experience as it was nly right to do so to warn others...however, if he, the CEO, had a solution...
10 minutes later, email from CEO, extremely apologetic, actually thanking her for bringing this failure to his attention rather than just going public right away, and offering a full pool/spa experience plus 5 course meal in the rooftop restaurant for my daughter and her friend, all free of charge. My daughter accepted, and next evening she texted us after each course...starters, we are up to $120 already...mains, $225...desserts, another $80...and drinks? well, I won't embarrass her by telling you, but good champagne is not cheap!
Complain...your clients won't hold back, so why should you?
OK, rant over...I'm off to pester L'oreal...I may be worth it, but my wrinkles are just the same as they were yesterday!
Remember the old advert for Lux soap flakes?
"If it's safe in water, it's safe in Lux"
...now, about my pet goldfish...