Does it always show no rotation L2 to L3? Does it always show correct rotation between other phases? If so that would suggest there is something different about that measurement, but probably worth checking with a second meter.
If you use the probes the other way round do you get Phase rotation (the opposite way)?
When you added the load from the heater did you still get 400v between all phases?
If you use the probes the other way round do you get Phase rotation (the opposite way)?
When you added the load from the heater did you still get 400v between all phases?