Ring door bell wite connected issue

[shocksl]

Hope you're all well .

I've had ring door bell 2nd generation hardwired for 1.5 yrs... it was connected to transformer which is connected to the MCB.

All of a sudden the Ring DB stopped working. It was suggested at rhe transformer needed changing. So I bought a new one.

I checked the cable coming from the MCB with my martindale VT28 2 poll tester. It shows 230V. This connects to the transformer supply .

However when I go to the wire that is supposed to connect to the ring DB from the transformer .. its just flashes RX . I don't know what that means... that happens with both transformers. Old and new.

The Ring DB requires 8-24V AC transformer. The one I bought does provide this.

I'm scratching my hair out here.

What can it be ? Lol

I can't use a plug transformer because the socket is so far away for from the Ring DB.

So I need to stick to the transformer coming from the CU.

Thank you all for any advice.

 

[Avo Mk8]

Yes I just did that it was zero ohms. Looks like the wires must be OK after all.

Certainly looks like it. Could you borrow a multimeter to measure the ac voltage at the Ring end, before and after the doorbell is connected?

 

[shocksl]

Certainly looks like it. Could you borrow a multimeter to measure the ac voltage at the Ring end, before and after the doorbell is connected?

Would this multimeter do? Also shall I just put in on V setting?

Parkside PZM 2 A2 user manual (English - 106 pages)

Manual Parkside PZM 2 A2. View the Parkside PZM 2 A2 manual for free or ask your question to other Parkside PZM 2 A2 owners.

www.manuals.co.uk

 

[Avo Mk8]

Would this multimeter do? Also shall I just put in on V setting?

Yes that will do the job - presuming there is a battery in it and it's working Ok!
Turn the rotary knob one click to the V setting as you say, then press the select button until the AC wiggly line shows up, as per the instructions for AC volts (below)
With the transformer connected to power and the bell wires, check what is across the wires at the ring doorbell, I suggest measuring with and without the Ring connected - you should get pretty well the same voltage.
Good luck!