- Reaction score
- 4,348
Mary12345: I received this email from MARLEC which you can read below. The first step is to arrange for an electrician to check the mains electricity supply to the IBoost. A 30 minute visit by an electrician will soon confirm if power is or is not available and that the element and thermostat are satisfactory. Armed with this information you can then contact Angela Lovell, tell them what the electrician found and then arrange for MARLEC to take a look at the unit noting though that at the moment their service to customer has changed temporarily.
Marconi
Angela Lovell <[email protected]>
23/04/2020 14:37
1
Good Afternoon
This will be a problem perhaps with the voltage into the property or at least what is reaching the Solar iBoost please check the unit has been installed correctly, details on the Marlec website.
If possible have an electrician check this for you. If he checks this na (not applicable) and if continues we will have to take a look at your unit however at the minute the office is closed and we are not accepting returns and cannot test equipment.
kind regards
Angela Lovell - Sales Co-ordinator
Marconi
Angela Lovell <[email protected]>
23/04/2020 14:37
1
Good Afternoon
This will be a problem perhaps with the voltage into the property or at least what is reaching the Solar iBoost please check the unit has been installed correctly, details on the Marlec website.
If possible have an electrician check this for you. If he checks this na (not applicable) and if continues we will have to take a look at your unit however at the minute the office is closed and we are not accepting returns and cannot test equipment.
kind regards
Angela Lovell - Sales Co-ordinator
Tel: +44(0)1536 201588 [email protected] www.marlec.co.uk www.solariboost.co.uk |