customers

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  1. Paul.M

    Rules for Customers

    Seen as we have so many rules and regulations that we have to stick to, thought it was about time we made up some rules for the customers. Minimum of 3 coffees a day please with biscuits. Please tell us that you or a friend has had a go at fixing/replacing something, makes our job...
  2. B

    New Ofgem 5 day rule for customers to submit first kWh reading

    Hi, A customer has just informed me that E-On have told him he must submit his first reading within 5 days. This came from Ofgem apparently but I have not heard about this before? Has anyone else heard this?
  3. S

    What's your 'standard' panel of choice?

    We have been installing a lot of Sharp NU range over the last few months. We use Sanyo HIT range if roof space is an issue. I have heard and read some negative comments on the Sharp panels recently but have not seen any data/ proof to back these comments up. However, this has got us thinking we...
  4. P

    Solar PV financing

    Hi, I am an MCS registered contractor currently installing solar PV. One of the obstructions I am coming across is the high cost to install. Potential customers are asking me if I can reccomend any finance companies who specialise in this area, with maybe a loan scheme which is tailored around...
  5. P

    Help BP verses Sanyo which would you recomend to your customers?

    Hi all, your help and expertise appreciated ( not to techie please as Im no sparky) I have been quoted 2 differing systems, both 2 array one SE and one SW with a sb 4000tl-20 inverter. One quote 3.75Kw with 15 Sanyo Hit 250w hybrid panels estimated Yield 2895KWh One quote 3.96Kw with 22 BP...
  6. S

    Customers Paying By Card

    Hi, does anyone have any experience of customers paying by card? I'm working out how to go about it. Options are mobile card terminal, phone based and internet based. Not sure what the best approach is or even if it's worth it at all? Any thoughts? Cheers, SW
    • SW1970
    • Thread
    • based card customer customers internet paying worth
    • Replies: 4
    • Forum: Business Related
  7. S

    Which Form of Contract With Customers?

    Hi folks, newbie here. Unusually this is not a "please can you send me your Ts&Cs" question. I used to do contract management so know all about contracts, but this is about the practicalities and your experience of how domestic customers react to contracts. Would be grateful for your thoughts...
    • SW1970
    • Thread
    • contract contracts customer customers domestic short thoughts
    • Replies: 3
    • Forum: Business Related
  8. G

    Customer finance

    As a new MCS company trying to get work we have just had a meeting with a finance company rep offering us a 2 year contract to put a link on our website to give customers the option of paying for a system on finance in return they will then give us 1% of the total finance the customer has signed...
  9. malcolmsanford

    Perhaps another heds up to customers

    When your home insurance won It seems that advice given by the majority of us to customers concerning properly maintained electrical installations, inc fire alarms and DIY work that is not correct, is highlighted again by Insurance Companies not paying out.
    • malcolmsanford
    • Thread
    • another aus customer customers doing electrical insurance perhaps policy safety
    • Replies: 2
    • Forum: Australia
  10. D

    pricing wrong

    hi chaps, i have recently become mcs accreddited and have managed to price 12 jobs, sadly did not get one , i have been trading as an electrical company for 25 years and tend to price materials add labour, i have used a company called mcg part of city electrical to price and size job added my...
  11. richy3333

    For the first time ever I was asked to leave a customers house yesterday

    A new customer called and originally asked if I would visit to 'wire up' his conservatory. When I visited it transpired that he had built a new utility and conservatory and had applied for a building warrant retrospectively. He'd clearly upset the building inspector (BI) who'd 'gone to town' and...
  12. S

    dont you hate it when customers force you to...........

    I dont know what its like for you sparkys but i hate it when some customers put you in that situation of doing a job cheaply which is ok according to regs but makes your job look like a cowboys job. We rewired a shop with loads of sockets behind the counter then the customer calls and says hes...
    • saabuldin
    • Thread
    • aus customer customers makes sockets trunking
    • Replies: 1
    • Forum: Australia
  13. P

    Customers from hell.

    I wired an extension for some very posh customers recently.I put the first fix in which included loads of spots throughout the house.I left all the cables for the spots above the plaster board ceiling and made a drawing telling me where to drill my holes. After i finnised i took less than half...
    • pritch
    • Thread
    • aus customer customers drawings money spots
    • Replies: 56
    • Forum: Australia
  14. M

    Moaning customers..

    What would you guys say is a fair price.. Been aked to wire up a shower. Taken alook this morning, already rcd protected, needs 10metres 10mm twin & earth, 50 amp pull cord switch, mk 50amp breaker, also will main bond water as there isnt one present 4 meters 10mm. easy cable run, approx 2 hours...
    • mikeymoo
    • Thread
    • aus cheap costs customer customers materials water
    • Replies: 42
    • Forum: Australia
  15. M

    Installing a light in a customers chimney (above multifuel stove)

    Sorry if this is a simple question but i have been asked to install a light fitting in a chimney above a multi fuel stove. They have a stove with the flue pipe leaving the top, then it goes up through a register plate which blanks off the bottom of the chimney. They have had a switched spur...
    • matt_h
    • Thread
    • aus behind chimney customer customers fitting installing light plate possible
    • Replies: 1
    • Forum: Australia
  16. P

    Customers should know when to give up!

    Been to a job this morning, when the lady rang me last week it was the usual thing, moving into a flat soon, tried to put up a new light and 2 brass switches, now the lights dont work, oh and by the way a couple of the sockets are not working. Bread and butter stuff for the one man band sparky...
    • prideofengland
    • Thread
    • aus brass customer customers heaters knowledge light sockets
    • Replies: 11
    • Forum: Australia
  17. P

    Shop front electricuting customers!

    My father in law rang me and asked if I could have a look at his shop front, apparently when customers touch the aluminium door they get a small shock! So I asked a few more questions and it turns out he has a tube light at the front display window which got filled with water when we had the bad...
    • parm
    • Thread
    • aus customer customers electric electrical front shop
    • Replies: 7
    • Forum: Australia
  18. M

    Have any customers interested in solar PV, but you aren't MCS accredited?

    Hey guys. We are looking to form partnerships with electricians who know of customers/people who are interested in installing solar PV on their property, but don't have the relevant MCS acreditation to certify the install. Whether you are interested in learning how to install solar PV or being...
  19. J

    Free safety checks, then scaring customers into having work done.

    Sorry, long post.. Hi all just wanted to get a few opinions if poss. An elderly (80s) couple round the corner from me were approached by a company who suggested they should have a "free electrical safety check". They went ahead with this. When the chap came around and did the visual only...
    • jedisparks
    • Thread
    • aus customer customers electrical work free having safety work
    • Replies: 20
    • Forum: Australia
  20. S

    How to work out a customers annual return from pv system. PLEASE HELP

    hi all i did a niceic photovoltaic installer course about 3 months ago, and i am in the process of doing my first quote, the system this customer wants is a 3.96kw ground mounted system, here is details of the installation. 3.96kw by 22 panel which are manufactured by bp and are 180w...

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