aroominyork
DIY
- Reaction score
- 11
The heat pump on my Bosch dishwasher needed replacing (it was tripping the electrics) so I called out the repairer under an extended warranty. He said the machine was jammed too tightly into a space and a cupboard at the side would need dismantling to access it, which he would not do. This might well be right - it was a very tight fit when installed. He said to get someone to dismantle the side cupboard but not to pull at the dishwasher door as that could damage it.
So, I got a local handyman in, explained the situation and left him to get on with it. When I came downstairs again the side cupboard had not been touched, the dishwasher had been removed and the door was off its hinges with the dozen or so thin coloured wires cut. He said the cupboard was built in so couldn't be moved and he had taken the door off so he could leverage the machine out of its space, that a couple of wires had torn so he cut the rest. He insisted they could be reconnected using wire connectors.
Dishwasher repair man comes back a few days later. He says they are low voltage wires which cannot be reconnected so the machine is now dead and cannot be used again. He said the wires are housed inside the machine and the fact that they were several inches outside probably means the door was pulled. He takes a few photos, says sorry and leaves.
I email handyman who replies "You can reattach the wires, I know you can with connectors as i have done it before, he obviously did not want too, the same as he did not want to pull dishwasher out in first place. Unfortunately you cant just take the side panel out, because the housing is a whole unit, the dishwasher needs to come out first so the housing can be removed as a complete unit, dishwashers are always pulled from the front out, i have probably removed over 20 over the years with not one problem, the hinge gave way and that tells me the hinge was damaged/faulty inside, did he look at the damaged door hinge and why it was so loose? He obviously did not want to do the added work..."
Who is telling me the truth, please?
So, I got a local handyman in, explained the situation and left him to get on with it. When I came downstairs again the side cupboard had not been touched, the dishwasher had been removed and the door was off its hinges with the dozen or so thin coloured wires cut. He said the cupboard was built in so couldn't be moved and he had taken the door off so he could leverage the machine out of its space, that a couple of wires had torn so he cut the rest. He insisted they could be reconnected using wire connectors.
Dishwasher repair man comes back a few days later. He says they are low voltage wires which cannot be reconnected so the machine is now dead and cannot be used again. He said the wires are housed inside the machine and the fact that they were several inches outside probably means the door was pulled. He takes a few photos, says sorry and leaves.
I email handyman who replies "You can reattach the wires, I know you can with connectors as i have done it before, he obviously did not want too, the same as he did not want to pull dishwasher out in first place. Unfortunately you cant just take the side panel out, because the housing is a whole unit, the dishwasher needs to come out first so the housing can be removed as a complete unit, dishwashers are always pulled from the front out, i have probably removed over 20 over the years with not one problem, the hinge gave way and that tells me the hinge was damaged/faulty inside, did he look at the damaged door hinge and why it was so loose? He obviously did not want to do the added work..."
Who is telling me the truth, please?
