Napit versus NIC EIC? Napit support is nonexistent, so is NIC EIC any better?

[Marti]

Hi There,
Expect this is an old question.
I'm currently with Napit. Chose them because their Code-breakers is such a useful tool. However, their on-line Notifications facility is not working and I've spent two days chasing their support office to no effect. Any of you folk had a better experience with NIC? I wouldn't expect actual customer service but some kind of communication will be one up on Napit at this time.

 

[Rockingit]

I very rarely have to use the NICEIC tech department, normally it'll be for some admin/forms/legal type reason than an electrical one but I've no complaints with them. The last enquiry I threw at them by email, and it was a fairly specific and off-piste question, resulted in a reply that started with "that's a very interesting question...." and became more of a mutual discussion.

 

[westward10]

Someone is having opposite problems here.

Whats going on with niceic

Has anyone been experiencing problems getting contact with Niceic? I've been registered domestic installer for 12 years but now....... the help line don't get back to me for days. I've had no assessment for 18 months but they continue to take my money. applied to join the PRS scheme online...

www.electriciansforums.net

 

[sinewove]

Someone is having opposite problems here.

Whats going on with niceic

Has anyone been experiencing problems getting contact with Niceic? I've been registered domestic installer for 12 years but now....... the help line don't get back to me for days. I've had no assessment for 18 months but they continue to take my money. applied to join the PRS scheme online...

www.electriciansforums.net

Someone is having opposite problems here.

Whats going on with niceic

Has anyone been experiencing problems getting contact with Niceic? I've been registered domestic installer for 12 years but now....... the help line don't get back to me for days. I've had no assessment for 18 months but they continue to take my money. applied to join the PRS scheme online...

www.electriciansforums.net

What's the PRS scheme?

 

[westward10]

Private Rented Sector.

 

[Marti]

Well, Napit did finally call me back a day and a half after hitting the issue. Offered the opinion that the Gas-Safe system served the operatives better. Interestingly, both the CPS organisations have had a huge influx of new people driven by the furlough scheme and the landlord certificates.