WASHING MACHINE REPAIR ADVICE PLEASE

[telectrix]

it's difficult to say. it may be that the motor is burnt out as well as the control panel fault. in your case I would ask the engineer (politely) if he could take back the new motor and give you a partial refund, as the cost of fixing the machine is uneconomical.

 

[nightofjoy]

Just to add, we don't know the hot end of a soldering iron from the cold end, that's why I'm trying to gather information from appliance engineers on here.

There is no quick fix anymore. The old machine is dead. It was dead before he told us we needed a motor. When he fitted the new motor and then discovered it still wasn't working due to the failed triac, he said boards/control module replacements are too expensive to bother with, and we should give up on the machine.

We've had to order a new washer. The only way we can cut our losses even a little is if we gather enough opinion suggesting he should have spotted or detected the knackered triac when he came out and told us we needed a new motor - and get him to refund the cost of that motor - which unused, he cam come and take away to potentially use on a future job.

 

[telectrix]

Just to add, we don't know the hot end of a soldering iron from the cold end, that's why I'm trying to gather information from appliance engineers on here.

There is no quick fix anymore. The old machine is dead. It was dead before he told us we needed a motor. When he fitted the new motor and then discovered it still wasn't working due to the failed triac, he said boards/control module replacements are too expensive to bother with, and we should give up on the machine.

We've had to order a new washer. The only way we can cut our losses even a little is if we gather enough opinion suggesting he should have spotted or detected the knackered triac when he came out and told us we needed a new motor - and get him to refund the cost of that motor - which unused, he cam come and take away to potentially use on a future job.

that was what i said in my last post.

 

[nightofjoy]

Hi. Sorry, I was responding to you, the quote button doesn't seem to do anything my end...

 

[loz2754]

In my opinion the fault was not properly diagnosed and you have ended up out of pocket.
The repair he made was not a fit repair and so you should not have to pay for his misdiagnosis.
Replacing parts as a means of diagnosing a fault is a poor way to go about things.
I would put this to him in writing and tell him what you expect him to do about it.

 

[telectrix]

or... if you can find someone that can repair to component level, replacing that triac should not cost more than about £60 ( that's what I would charge if I was within a few miles of you). assuming it's only the triac, but they are a common failure. had similar in a Li-Ion drill battery pack.that was a thyristor or another type of SCR.

 

[telectrix]

Hi. Sorry, I was responding to you, the quote button doesn't seem to do anything my end...

usually easier to use the reply button.

 

[FatAlan]

Must be go wrong January. Our Samsung washing machine has just played up and is failing to drain. I’m hoping it’s just the drain pump which looks fairly easy to replace. Suspect it was down to filter getting gunked up with dog hair and pump running dry?

 

[telectrix]

Must be go wrong January. Our Samsung washing machine has just played up and is failing to drain. I’m hoping it’s just the drain pump which looks fairly easy to replace. Suspect it was down to filter getting gunked up with dog hair and pump running dry?

might just even be blocked. check also the connection of the waste pipe into the sink drain ( if it goes there). that can block up also.

 

[nicebutdim]

In my opinion the fault was not properly diagnosed and you have ended up out of pocket.
The repair he made was not a fit repair and so you should not have to pay for his misdiagnosis.
Replacing parts as a means of diagnosing a fault is a poor way to go about things.
I would put this to him in writing and tell him what you expect him to do about it.

This about sums up the situation from the perspective of consumer law, about which many professionals are inadequately informed.

There is no doubting the fact that repairs can often be complex and involve consequential failures, but this needs to be made clear in writing before any work commences - otherwise householders have a reasonable expectation that whatever work is quoted for will resolve their problem.