- Reaction score
- 3,897
In case you missed it change to the rules came in on 13th June 2014
- completely replacing the Cancellation of Contracts made in Consumers' Homes or Place of Work Regs 2008 - that required 7 days notice and we had to give the customer a special bit of paper with the details of their rights on.
now Consumer Contracts Regs 2013
Customers now have to have 14 days notice to cool off and the details on the paper work has changed. You have to give even more written details of the job.
For jobs value of £42 or more
It is relevant for all of us to know because there are changes to rules about buying stuff online too.
To explain Here is the Which? guide for customers :
Consumer Contracts Regulations - Which?
As I see it the way to avoid all this is NOT to book work when you are with the client away from your own premises. If possible, no matter how eager they are, get them to phone you after you have left their house or you can phone them later even if they want to book there and then you can have reasons to phone them back to confirm.
The biggest problem is for those of you who go do jobs there and then.
Otherwise the people can not pay you on this technicality!
You have to get a "Start Work Now" agreement in writing.
According to a leaflet I have "urgent repairs" are exempt but I am not sure this is true. I think for urgent work you have to give all the paperwork AND get a "Start Work Now" agreement.
Guideline from Gov are here see FAQ F https://www.google.co.uk/url?sa=t&r...NPOnymwc3_T96mQ&bvm=bv.70138588,d.ZGU&cad=rjt
- completely replacing the Cancellation of Contracts made in Consumers' Homes or Place of Work Regs 2008 - that required 7 days notice and we had to give the customer a special bit of paper with the details of their rights on.
now Consumer Contracts Regs 2013
Customers now have to have 14 days notice to cool off and the details on the paper work has changed. You have to give even more written details of the job.
For jobs value of £42 or more
It is relevant for all of us to know because there are changes to rules about buying stuff online too.
To explain Here is the Which? guide for customers :
Consumer Contracts Regulations - Which?
As I see it the way to avoid all this is NOT to book work when you are with the client away from your own premises. If possible, no matter how eager they are, get them to phone you after you have left their house or you can phone them later even if they want to book there and then you can have reasons to phone them back to confirm.
The biggest problem is for those of you who go do jobs there and then.
Otherwise the people can not pay you on this technicality!
You have to get a "Start Work Now" agreement in writing.
According to a leaflet I have "urgent repairs" are exempt but I am not sure this is true. I think for urgent work you have to give all the paperwork AND get a "Start Work Now" agreement.
Guideline from Gov are here see FAQ F https://www.google.co.uk/url?sa=t&r...NPOnymwc3_T96mQ&bvm=bv.70138588,d.ZGU&cad=rjt
