- Reaction score
- 10,209
On the initial walk around i now record the conversation with the customer regarding requirements and positions if no official plans exist i explain its for pricing and ensuring i don't get everything exactly as requested, any alterations or deviations from the initial agreement is written down and forwarded in a polite acknowledgement letter of a change in the original agreement ... its come in handy twice with awkward customers who deny they said things... last one who tried to pull a fast one was given a copy of the original conversation on a usb stick and i said i all for the customer is right but when you accuse me of been a liar then thats a personal attack, i said the changes that you want will be extra now and add additional costs to the job but had you approached me in a different way i would have shown my good customer relationship nature and done it for nothing on the scale of things....
After that i never had anymore issues and even a full apology the next day.... i said no harm done and always approachable if you have a change of plan or need to ask questions... the job went smoothly from there forward ... Old people can be the worst as they forget alot and will argue as if their sanity relied on it.
After that i never had anymore issues and even a full apology the next day.... i said no harm done and always approachable if you have a change of plan or need to ask questions... the job went smoothly from there forward ... Old people can be the worst as they forget alot and will argue as if their sanity relied on it.