Bad customer

[telectrix]

just wondering who,s gonna sign the work off for them if you don't go back.hit them with that one.

that's a point. make sure LABC are informed. then squirt expanding foam in their downspouts. when it rains heavy it'll be so much fun.

 

[monkeyhanger]

there hoping you will walk away - dont
list all the unfinished items and why their not finished
offer to go and complete in there time frame
all the above in writing by registered post
if you can not come to an amicable agreement take them to court

I've written a letter listing all their complaints and moaning and reasons why its nonesense, and included an invoice for the outstanding amount for works completed so far.

I've also said they should contact me to arrange for us to return and complete the job on a day that suits them, but stated that if they want us to finish the job we want the final amount within 24 hours of completion.
I'll be at the post office with it at 9AM tomorrow when it opens for recorded delivery.

I really don't know how to be more reasonable, what else could I do!

 

[Kate]

Ive just had my first bad customer.

Awful experience. Solicitors involved to retrieve money im just skeptical signing a contract to say if my insurance decide not to pay I am agreeing too.

Can someone come be my heavyhand????

I fully agree that 'customer managed contracts' should be avoided.

My only hapoy thought is that the job can't be signed off. The electrician finishing the work is with my part pee scheme too, and my insurers are also my part pee providers. (I pre warned the new electrician so if he signs it off hes an idiot)

I have never been so hurt by a customer before...was soul destroying

 

[Deleted member 72666]

Enthralling read peeps! I have led a sheltered life it seems! Been employed by the same employer for 34 years has seen to that, which has it's advantages it seems!
I don't know what I'd do if it was to happen to me though as I'd hate to be conned/cheated!

 

[Grey Master]

We've got two on the go at the moment, one disputes the cost of labour for a job despite it being agreed by him beforehand and another who says he doesn't pay VAT 'cos the work is in a listed building but has no legal proof of this. Or at least cannot supply us with a copy.

There are some real sheisters out there and it seems to be the ones who have more than enough money already without ripping off the little guy.

 

[Richard Burns]

Ive just had my first bad customer.

Awful experience. Solicitors involved to retrieve money im just skeptical signing a contract to say if my insurance decide not to pay I am agreeing too.

Can someone come be my heavyhand????

I fully agree that 'customer managed contracts' should be avoided.

My only happy thought is that the job can't be signed off. The electrician finishing the work is with my part pee scheme too, and my insurers are also my part pee providers. (I pre warned the new electrician so if he signs it off hes an idiot)

I have never been so hurt by a customer before...was soul destroying

Remember they are the bad customer, not you the bad electrician, just know that you have done a good job and what they think and say is irrelevant, remember they are bad!
There will always be people like this and you can be just unlucky to interact with them, but once gone they are gone.

 

[Rockingit]

Looks like I'm just in for a battle as well - customer owing nearly four times the original estimate on labour due to delays and poor management on their part. Good job I spec'd it was day rate right from the start!