Consumer unit

[westward10]

I'm guessing the OP lives in France but the works were carried out at a rented property in the UK.

 

[Mike Johnson]

That would explain the EICR. ?

 

[Risteard]

Need the OP to clarify, but it would seem as though they haven't been furnished with any sort of receipt for their payment.

They must have been invoiced to have made payment surely?

 

[nicebutdim]

They must have been invoiced to have made payment surely?

That would generally be expected, but they mention having no proof of purchase. It would be helpful if the OP were to clarify whether this means no receipt or a receipt that doesn't make clear precisely what components were used.

If it's the latter, I'd consider there to be no grounds for concern.

 

[loz2754]

That would generally be expected, but they mention having no proof of purchase. It would be helpful if the OP were to clarify whether this means no receipt or a receipt that doesn't make clear precisely what components were used.

If it's the latter, I'd consider there to be no grounds for concern.

The OP has no proof of purchase because he did not purchase it. Any future claim would need to be made against the one who provided and installed it.

 

[nicebutdim]

The OP has no proof of purchase because he did not purchase it. Any future claim would need to be made against the one who provided and installed it.

That's what my last words were intended to convey, provided the OP received a receipt for works carried out.

 

[peevee]

Westward10 is right so I'm not able to take a photo of the unit personally. I had a receipt but no detail, I quote "Supplied and fit consumer unit"
In response to Risteard, the issue is that the company only gives a 12m guarantee. Not only is this a bit short but what if they go out of business or change their legal status ? Don't you think that paying out so much and being personally accountable for the quality of the unit merits a bit more info. Why are they so coy about being open about this unless they were bulk-bought via an oriental website ?

 

[loz2754]

Westward10 is right so I'm not able to take a photo of the unit personally. I had a receipt but no detail, I quote "Supplied and fit consumer unit"
In response to Risteard, the issue is that the company only gives a 12m guarantee. Not only is this a bit short but what if they go out of business or change their legal status ? Don't you think that paying out so much and being personally accountable for the quality of the unit merits a bit more info. Why are they so coy about being open about this unless they were bulk-bought via an oriental website ?

Most companies will only issue a 12 month guarantee. But that does not affect your statutory rights as a consumer. In England, you have up to 6 years to pursue a claim for an inherent fault. You would have to pursue this claim through whomever your "contract" (verbal or otherwise) was made with. This may in fact be the letting agent, or the electrical contractor hired by the letting agency.

 

[peevee]

Thanks loz2754, It's a bit more reassuring but I'd still like to know how I go about a claim if this occurs. It might sound like I'm overreacting but I get the impression that the only loser out of all this is the owner who has to cough up. The tenant is protected by law, the contractor hides behind a short-term guarantee and the agent sits on the fence

 

[Risteard]

12 months is not short term but standard in law.