- Reaction score
- 1,053
The problem is sometimes customers just don't understand your hourly rate costs. I charge £25 per hour they see this and compare it to their own pay they get cards in and think we are earning a fortune. They don't realise that we don't pocket the full £25 and that we have overheads to consider. Often they don't bat an eyelid at paying their main car dealer £100 + per hour for servicing their car because they see a big fancy garage with loads of staff and fancy equipment and just assume that they are more professional than us.